Launch the one-time passcode (OTP) screen for the prescription
Set up the prescription by creating it, opening the pending prescription, or opening the refill request. Then, click Send.
The OTP screen will pop up. Enter the password for your RXNT account into the Login Password box.
Follow the instructions below for the type of token that you are using.
Use a hard token to generate an OTP
Press the button on the right of the hard token.
Enter the six-digit number in the OTP Password box. Click Sign to send the prescription.
Each time you send or attempt to send a controlled substance, a new six-digit OTP is required. OTPs are valid for 30 seconds after they are generated.
Use a soft token to generate an OTP
Launch the Thales MobilePASS app on your mobile device.
Soft tokens cannot be utilized on the same device that is used to send prescriptions. If you are using the RXNT mobile app to send the prescription, the OTP must be generated on a separate device.
Select the token associated with your RXNT account.
Enter your four-digit token PIN and click Continue.
Enter the six-digit number in the OTP Password box. Click Sign to send the prescription.
Each time you send or attempt to send a controlled substance, a new six-digit OTP is required. OTPs are valid for 30 seconds after they are generated.
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