Hours
24/7 critical system coverage
Clinical Support: Monday-Friday, 8am to 10pm ET
Practice Management Support: Monday-Friday, 8am to 8pm ET
Identity Verification & EPCS Support: Monday-Friday, 8am to 10pm ET
- Need assistance with completing identity verification? See more details here, or reach out ID.me Support directly for assistance.
Phone
Clinical Support: (410) 907-7976
Practice Management Support: (410) 709-4827
Enrollment assistance: enrollments@rxnt.com
Dashboard, Electronic Prescribing, and Electronic Health Record assistance: support@rxnt.com
Billing and Scheduling assistance: rxntpm@rxnt.com
- Our ticketing system will automatically & immediately assign a support reference number to your email, so you can easily reference it.
Live messaging
Our Client Resolution Specialists are available to speak with you directly during our support business hours. Get the answers you need without having to dial in!
To get started, click the messaging icon located at the bottom of the sidebar.
Rex, our messaging bot, will initiate your message thread. You can select between Connect with an Agent to engage with a specialist or Ask a question, in which Rex will provide you with Help Center materials and documentation specific to your inquiry.
Self-help
Online help center
You can browse our full library of self-help articles at help.rxnt.com at any time. Articles are organized by product, or you can search for a topic.
In-app help center
Self-help is available in-app by clicking the Help icon located at the bottom of the sidebar.
Browse new features, submit your great ideas, and easily access our Help Center without needing to switch browser windows.
Still, need help? Contact us!
Have a great idea? Tell us about it!