Hours

24/7 critical system coverage

Clinical Support: Monday-Friday, 8am to 10pm ET

Practice Management Support: Monday-Friday, 8am to 8pm ET

Identity Verification & EPCS Support: Monday-Friday, 8am to 10pm ET

 Phone

Clinical Support: (410) 907-7976

Practice Management Support: (800) 943-7968, ext. 2

 Email

Enrollment assistance: enrollments@rxnt.com

Dashboard, Scheduling, Electronic Prescribing, and Electronic Health Record assistance: support@rxnt.com

Billing assistancerxntpm@rxnt.com

  • Our ticketing system will immediately assign a support reference number to your email, so you can easily reference it.

 Live messaging

Our Client Resolution Specialists are available to speak with you directly during our support business hours. Get the answers you need without having to dial-in!

To get started, click the messaging icon located on the bottom of the sidebar.

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Rex, our messaging bot, will initiate your message thread. You may select between Connect with an Agent to engage with a Specialist, or Ask a question, which enables Rex to provide you with help materials specific to your inquiry.

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 Self-help

Online help center

You can always browse our full library of self-help articles at help.rxnt.com. Articles are organized by product, or you can search for a topic.

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In-app help center

Self-help is available in-app by clicking the Help icon located on the bottom of the sidebar.

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Browse new features, submit your great ideas, and easily access our Help Center without changing browser windows.

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Still, need help? Contact us!

Have a great idea? Tell us about it!

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