Access the staff users page

If you are a Practice Administrator, you have the ability to add additional staff members to RXNT for your practice by clicking Utilities from the main dashboard.

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Select Staff User.

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Add a new staff user

Click Add Staff User.

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Enter the appropriate details for the individual and set the user’s level and security groups. Select a default “Writing As” for the user. Staff users have the ability to change this after they log into the RXNT system. Click Save to create the user account. Note this will not notify the user. You will need to alert the user that their account has been created and tell them their username.

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Staff user access levels and roles

The following Dashboard Roles are available:

  • Practice Admin - Allows the user to manage all providers and staff users, as well as upload a logo for the practice and send files to RXNT for import. Practice admins have the ability to assign other users to this role.
  • Billing Contact - Allows the user to manage the practice's subscriptions and payment sources on file and purchase more licenses for the subscriptions. Billing contacts can also view and make payments on invoices and receive email notifications for new invoices. Note: this is not a role that the Practice Administrator can assign. If a user needs to be added as a billing contact, please notify accounting@rxnt.com once the user's account has been set up.

Billing Roles are available based on the roles that have been set up in your Billing solution Utilities. Note: you will only be able to set this role if your practice is enrolled with RXNT Billing. The system default roles are below:

  • Read-Only User - Allows the user to view only the utilities set up information in the billing solution. It does not allow the user to view claims or payments or to make any changes to the billing setup.
  • Clinical User - Allows the user to run reports in the billing solution. The Clinical User role does not allow the user to create claims or process payments.
  • Billing Manager - Provides full access to the billing solution. The Billing Manager role allows a user to view and edit setup information, create and send claims, process payments, run reports, and assign roles to other users.
  • For Corporate Billing Office (CBO) accounts, the Corporate Billing Associate and Corporate Billing Manager roles are also available. The Corporate Billing Manager corresponds to the Billing Manager role. The Corporate Billing Associate has all of the permissions as the Billing Manager, except for the ability to assign user roles.

Scheduler Roles are available based on the roles that have been set up in your Scheduler solution Utilities. Note: you will only be able to set this role if your practice is enrolled with RXNT Scheduler. The system default roles are below:

  • Clinical User - Gives access to view the appointment and availability calendar only. Clinical users cannot add or edit information in the Scheduler Utilities, or on the calendars.
  • Office Associate - Provides all of the access given to an Office Associate, as well as the ability to add patients, run reports, and create and edit appointments.
  • Office Manager - Gives full access to the Scheduler solution. In addition to the access given to the Clinical User and Office Associate, the Office Manager can set up Utilities information and assign roles to other users.
  • For Corporate Billing Office (CBO) accounts, the Corporate Office Associate and Corporate Office Manager roles are also available. These correspond to the Office Associate and Office Manager roles, respectively.

The level corresponds to the e-Prescribing and/or Electronic Health Records (EHR) access for the user. The following levels are available:

  • Admin Staff - Users with this access level can run reports, update patient demographics, and add new patients only. Admin Staff users cannot set up prescriptions.
  • Clinical Staff - Users with this access level can set up prescriptions on behalf of a provider and save them as pending, in addition to all of the functions available to the Admin Staff level. A provider needs to approve all prescriptions set up by Clinical Staff. For EHR customers, Clinical Staff users have access to create, edit, and view patient encounters.
  • Mid-Level Staff - Users with this access level have all of the capabilities given to Admin Staff and Clinical Staff. Mid-level Staff can also send non-controlled prescriptions to the pharmacy on behalf of a provider.

The following Security Groups are available, depending on the user’s level:

  • Encounter Release - This security group only applies to practices using both the EHR and Billing solutions.
  • View Group - This security group allows a Clinical or Mid-Level Staff user to view pending prescriptions and pharmacy refill requests. Note that the user will not be able to send these prescriptions if they are controlled substances, or if the user does not have Mid-Level Staff access.
  • Group Administrator - This security group allows a Mid-Level Staff user to respond to refill requests on behalf of a provider.

Update staff user information, access level, or roles

Search for the staff user by name and/or location (Doctor Group).

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Click on the staff user's name to view their account details.

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Update information, access level, and roles as needed. Click Save to update the staff user account.

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Deactivate a staff user account

Search for the staff user by name and/or location (Doctor Group).

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Click on the staff user's name to view their account details.

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Click Deactivate to remove staff user access to RXNT. Deactivated accounts can be reactivated at a later time.

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Reactivate a staff user account

Search for the staff user by name and/or location (Doctor Group). Be sure to select the checkbox for Include Deactivated Users.

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Click on the staff user's name to view their account details.

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Update information, access level, and roles as needed. Click Reactivate to enable access to the staff user's account.

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