You must have the practice administrator role to manage practice providers.
Practice Administrators can add new providers to an existing RXNT account. After logging in to RXNT, click Utilities in the upper right. Choose Providers.
You can add a new provider as long as you have licenses available on your subscriptions. If you need to add additional licenses to your subscription, reference the article on buying more licenses.
Adding new providers
To add a new provider, click the +Provider button in the upper right corner. Note: You will be prompted to add more if you don't have available licenses on your subscription. To learn more about viewing and managing your subscriptions, please click here.
In the New Provider screen, enter the provider’s personal details. Enter a personal email for the provider, not a group email, to ensure the account is secure. The cell phone number should also be specific to the provider and can receive text messages since it’s used for two-factor account verification.
Enter the provider's medical details. Available specialties are from the Health Care Provider Taxonomy Code Set, which can be found here. Include the correct individual NPI for the provider to prevent prescription and/or claim errors. NPI numbers can be verified using the CMS NPI Registry.
Set location(s)
If RXNT has multiple locations on file for your organization, select the provider's location(s) from the dropdown list. You'll be able to assign one or more locations to the provider, and the provider will be assigned a separate username for each location. If there is not more than one location, this section will not display.
You can remove a location added by mistake by clicking the X next to the location name
Assign product subscriptions
Click the +Products button to assign products to the provider.
In the popup that opens, all subscriptions will be displayed along with the products within each subscription. Select the products the provider will use by checking the box next to the product name.
The number of available licenses for the product will be displayed. The user must also select the plan if the product includes the Billing product.
When the provider is linked to the EPCS product, select the location(s) where the provider will be using EPCS. Each location selected will count as one license for the EPCS product.
Click Add to link the provider to the subscription.
The provider can be linked to more than one product. As products are added, you will see them on the screen, along with the subscription name and renewal date. If you accidentally select a product, use the Remove button to delete it from the provider's account.
Add DEA#(required for EHR/ERX)
You will see the DEA Details section if the provider is linked to either the Electronic Prescribing (eRx) or Electronic Health Records (EHR) product. You won’t see this section if the provider is not linked to one of these products.
The DEA Number is only required if the provider is linked to the EPCS product. If the DEA number entered for a provider requires manual verification from the RXNT team, you will see an alert after you save the provider. Be sure to fill in all fields related to the provider’s DEA to verify the license.
The DEA requires RXNT to keep a copy of the provider's valid DEA license on file. DEA certificates can be submitted using the Upload button.
If the provider prescribes under an institutional DEA number, toggle to Institutional. Enter the institutional DEA number and the provider’s unique code.
Provider signature (EHR/ERX only)
If the provider is linked to either the eRx or EHR product, you will need to upload an image of the provider's signature. You can download a signature form by clicking on the download our signature form link.
Add an image of the provider's signature using the Upload button.
Rendering provider details
The following fields will display if the Full Suite or Practice Management product is selected for a provider.
Make the appropriate selection to specify if the rendering provider bills using their individual NPI or Group NPI. The NPI on file will pre-populate, but you can change this if necessary.
Next, make the appropriate selection to specify if the rendering provider bills using their Tax ID or SSN. The Tax ID on file for your practice will pre-populate, but you can change this if necessary.
Institutional rendering provider
If an institutional rendering provider needs to be added, select the Institutional option at the top of the screen.
Enter the rendering provider's entity name, Group NPI, and Tax ID. If needed, make the selection to enter an Individual NPI or SSN instead of the Group NPI or Tax ID.
Next, select the products that the institutional rendering provider will be using.
Only the Practice Management and Full Suite product(s) will be available to select for this type of provider.
If the institutional rendering provider is using the Full Suite product, the license will still be available for a non-rendering provider to use the EHR portion of the product. An institutional rendering and an individual rendering provider cannot use the same Full Suite license.
Assign roles (optional)
The practice administrator role, the billing contact role, or both can be assigned to the provider if needed. Assign a role to a provider using the dropdown list.
- Practice Admin: Allows the provider to add staff users to the system, enroll other providers, and assign other practice administrators.
- BillingContact: Allows the provider to manage the practice's subscriptions, licenses, and payment sources; billing contacts also receive notifications for pending invoices and can pay these invoices on the RXNT dashboard.
If you accidentally added a role, remove it by clicking on the x.
Enter the rendering provider's entity name, Group NPI, and Tax ID. If needed, make the selection to enter an Individual NPI or SSN instead of the Group NPI or Tax ID.
Submit enrollment
The Submit button will save all information entered on this page and display the provider on the provider dashboard. If any information requires verification, the RXNT team will review and verify the details.
If any required information is missing from the provider, you will be alerted after clicking Submit. Click the missing item to jump to that section of the provider details.
If the provider appears on the dashboard with a status of "Processing," the system still saves the provider's information. You cannot view the details of providers that are still processing, but you can add other providers.
Update an existing provider's information
To update information for a provider who has already enrolled, contact the RXNT Help Center by emailing support@rxnt.com or by calling 800-943-7968, option 4.
If you need to update the signature on file for a provider, use the link at the bottom of this article to download our signature form. Email the new signature to support@rxnt.com and include the provider's name and username for the updated signature.
Deactivate a provider
It's important to note that when a provider is deactivated within RXNT, they are also deactivated with Surescripts and can no longer send electronic refill requests to that provider via RXNT. The pharmacy can send a request by (i.e., fax), which the practice can write a new prescription under a new provider's name.
Product Dashboard
The practice Administrator must contact RXNT to reactive a provider that was deactivated from the product dashboard. This cannot be done from practice.
Practice Administrators can deactivate providers from the utility menu on the product dashboard. Click Utilities in the upper right. Choose Providers.
Click Deactivate next to the provider's name.
A notification will appear confirming that you want to deactivate the provider's account. Click Deactivate to proceed.
Scheduling
"Best practice" is for practices to always "transfer appointments" via the scheduler before deactivating a provider.
Use the Transfer Appointments feature to easily move multiple appointments from a particular date, provider, location, or status to another.
Select appointments to transfer and click Transfer Appointments.
Select the appointment that you wish to transfer. This can be done by using the search terms at the top, such as date range, provider, location, and status.
Once you have selected the appointment, select the transfer date, transfer provider, transfer location, and transfer status from the bottom menu options.
After selecting the transfer details, Click Transfer.
Confirm transfer and click Yes to confirm the transfer of appointments.
Billing
"RXNT best practices " is for the practice to review each set of outstanding claims before deactivating providers.
It is important to note that the exact process may vary depending on the specific insurance policy and the terms and conditions of the provider's contract with the insurance company. Patients should contact their insurance company for more information and guidance on proceeding with their claims if their provider has been deactivated.
It is best practice to take the following steps:
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Contact the insurance company: The first step is to contact the insurance company to notify them of the situation. The insurance company can then advise on proceeding with the outstanding claims.
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Review the terms of the insurance policy: Patients should review their insurance policy to understand the terms and conditions related to deactivated providers and outstanding claims.
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Identify a new provider: Patients should identify a new healthcare provider who is authorized to provide the services they need. If the insurance company has a network of approved providers, patients should choose a provider from that network.
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Submit new claims: If the new provider is authorized to provide the services, patients should submit new claims to the insurance company. The insurance company will then process the claims based on the terms of the insurance policy.
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Follow up on outstanding claims: Patients should follow up with the insurance company to ensure that all outstanding claims are processed correctly and in a timely manner.
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