You must have the practice administrator role to manage practice providers.
Practice Administrators can manage provider accounts on the Product Dashboard. After logging in to RXNT, click the utility icon in the upper right. Choose Providers.
Add a new provider
To add a new provider, click the +Provider button in the upper right corner.
You will be prompted to add more if you don't have available licenses on your subscription. Click here to learn more about viewing and managing your subscriptions.
In the New Provider screen, enter the provider’s personal details. Enter a personal email for the provider, not a group email, to ensure the account is secure. The cell phone number should also be specific to the provider and should be able to receive text messages for two-factor account verification.
Next, enter the provider's medical details. Available specialties are from the Health Care Provider Taxonomy Code Set. Include the correct individual NPI for the provider to prevent prescription and/or claim errors. NPI numbers are verified using the CMS NPI Registry.
Set location(s)
If a provider using eRx or EHR has multiple locations, their DEA and medical license details can be customized for each location if necessary.
If RXNT has multiple locations on file for your organization, select the provider's location(s) from the dropdown list. If your practice only has one location, this section will not display.
You can remove a location added by mistake by clicking the X next to the location name
Assign products
Click the +Products button to assign products to the provider.
In the popup that opens, all subscriptions will be displayed along with the products within each subscription. The number of available licenses for the product will be displayed. If the product includes the Billing application, select the plan the provider will be using.
Using the checkboxes, select the products needed for the provider.
EPCS is now charged per provider instead of per location. If the provider has more than one location, they can indicate which locations will use EPCS in the Customize Locations section.
Click Add to link the provider to the products.
The products added will be displayed on the screen, along with the subscription name and renewal date. If you accidentally select a product, use the Remove button.
All providers that have access to the eRx or EHR products will be required to complete identity proofing, which is done via ID.me. Click here to learn more about ID proofing.
Add DEA details (required for EPCS)
If the provider is linked to either the Electronic Prescribing (eRx) or Electronic Health Records (EHR) product, the DEA Details section will display.
The DEA Number is only required if the provider is linked to the EPCS product.
A copy of the provider’s DEA certificate is required for verification purposes. Click Upload to upload a copy of the provider’s DEA certificate.
If the provider prescribes under an institutional DEA number, toggle to Institutional. Enter the institutional DEA number and the provider’s unique code.
Customize locations
If more than one practice location was chosen for the provider, you can customize the provider details for each location. Click the menu icon to view options Edit and View. Click Edit to complete the information.
If the Electronic Prescribing of Controlled Substances (EPCS) product was added for this provider and is needed for this location, select Write controlled substances at this location.
Complete all fields. If a different DEA number is entered for a location, be sure to upload the corresponding DEA certificate.
When complete, click Save.
Provider signature (EHR/ERX only)
If the provider is linked to either the eRx or EHR product, you will need to upload an image of the provider's signature. You can download a signature form by clicking on the signature form link.
Upload an image of the provider's signature using the Upload button.
Rendering provider details (PM only)
The following fields will display if the Full Suite or Practice Management product is selected for a provider.
Make the appropriate selection to specify if the rendering provider bills using their Individual NPI or Group NPI. The NPI on file will pre-populate, but you can change this if necessary.
Next, make the appropriate selection to specify if the rendering provider bills using their Tax ID or SSN. The Tax ID on file for your practice will pre-populate, but you can change this if necessary.
Institutional rendering provider
If an institutional rendering provider needs to be added, select the Institutional option at the top of the screen.
Enter the rendering provider's Entity Name, Group NPI, and Tax ID. If needed, make the selection to enter an Individual NPI or SSN instead of the Group NPI or Tax ID.
Next, select the products that the institutional rendering provider will be using.
Only the Practice Management and Full Suite product(s) will be available to select for this type of provider.
If the institutional rendering provider is using the Full Suite product, the license will still be available for a non-rendering provider to use the EHR portion of the product. An institutional rendering and an individual rendering provider cannot use the same Full Suite license.
Assign roles
The practice administrator role, the billing contact role, or both can be assigned to the provider if needed. Assign a role to a provider using the dropdown list.
- Practice Admin: Allows the provider to add staff users to the system, enroll other providers, and assign other practice administrators.
- Billing Contact: Allows the provider to manage the practice's subscriptions, licenses, and payment sources; billing contacts also receive notifications for pending invoices and can pay these invoices on the RXNT dashboard.
If you accidentally added a role, remove it by clicking on the X.
Submit enrollment
The Submit button will save all information entered on this page and display the provider on the provider dashboard. If any information requires verification, the RXNT team will review and verify the details.
If any required information is missing from the provider, you will be alerted after clicking Submit. Click the missing item to jump to that section of the provider details.
The provider may appear on the dashboard with a status of Processing while the system is working on saving the provider's information. This should only take a few seconds. You won’t be able to view the details of providers that are still processing, but you can add other providers.
Update an existing provider's information
Navigate to the provider dashboard and locate the provider you wish to update. Click View.
Here, you can add and remove:
- Locations
- Products
- Roles
To update any other information for a provider who has already enrolled, contact the RXNT Customer Service Team by emailing support@rxnt.com or by calling 800-943-7968, option 1.
If you need to update the signature on file for a provider, use this link to download our signature form: https://app2.rxnt.com/CustomerEnrollmentAPI/v1/provider/signatureTemplate. Email the new signature to support@rxnt.com and include the provider's name and username for the updated signature.
Add or remove locations
Click the X icon to remove existing locations. Click the location dropdown menu to view additional locations.
Select the locations you wish to add.
You will see the added locations listed above the dropdown menu.
If more than one practice location was chosen for the provider, you can customize the provider details for each location. Scroll to Customize Locations and click the menu icon on the new location to view options Edit and View. Click Edit to complete the information.
Complete all fields. If a different DEA number is entered for a location, be sure to upload the corresponding DEA certificate.
When complete, click Save.
Scroll to the end of the page to Save your changes.
Add or remove products
Scroll to products and click the +Products button to assign additional products to the provider.
Select the products the provider will use by checking the box next to the product name. The number of available licenses for the product will be displayed.
Click Add to link the provider to the products.
The products added will be displayed on the screen, along with the subscription name and renewal date. Use the Remove button to remove any products.
Scroll to the end of the page to Save your changes.
Add EPCS to a location
If the provider has more than one location, indicate which locations will use EPCS.
Scroll to Customize Locations and click the menu icon on the desired location, then click Edit.
Select the EPCS checkbox labeled Write controlled substances at this location.
The existing Medical Details and DEA Details will not be able to be edited. To edit existing location medical and DEA details, contact the RXNT Customer Service Team by emailing support@rxnt.com or by calling 800-943-7968, option 1.
Scroll down and click Save.
Add or remove roles
Scroll to Roles. Click the X icon to remove existing roles. Click the role dropdown menu to view additional roles.
Select the role you wish to add.
You will see the added roles listed above the dropdown menu.
Scroll to the end of the page to Save your changes.
Deactivate a provider
The practice Administrator must contact RXNT to reactivate a provider that was deactivated from the product dashboard. This cannot be done from practice.
Prior to deactivating a provider, transfer their appointments to another provider.
In the Scheduling application, click Transfer Appointments at the top of the calendar.
Select the provider in the dropdown field at the top of the screen, then click Find to find all of their appointments.
All appointments meeting your search criteria will be automatically selected. De-select any appointments you do not wish to transfer.
Select the provider you would like to transfer the appointments to, then click Transfer.
Click Yes to confirm the transfer of appointments.
Prior to deactivating a provider, review their outstanding claims in the Billing application.
It is important to note that the exact process may vary depending on the specific insurance policy and the terms and conditions of the provider's contract with the insurance company. Patients should contact their insurance company for more information and guidance on proceeding with their claims if their provider has been deactivated.
It is best practice for patients to take the following steps:
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Contact the insurance company to notify them of the situation. The insurance company can then advise on proceeding with the outstanding claims.
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Patients should review their insurance policy to understand the terms and conditions related to deactivated providers and outstanding claims.
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Patients should identify a new healthcare provider who is authorized to provide the services they need. If the insurance company has a network of approved providers, patients should choose a provider from that network.
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If the new provider is authorized to provide the services, patients should submit new claims to the insurance company. The insurance company will then process the claims based on the terms of the insurance policy.
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Patients should follow up with the insurance company to ensure that all outstanding claims are processed correctly and in a timely manner.
When a provider is deactivated within RXNT, pharmacies can no longer send electronic refill requests to that provider via RXNT. When a faxed refill request is sent by the pharmacy, send a new prescription electronically under a new provider's name.
Moving forward, the pharmacy will send refill requests electronically via RXNT under the new provider's name.
When you're ready to deactivate the provider from RXNT, click Deactivate next to the provider's name.
A notification will appear confirming that you want to deactivate the provider's account. Click Deactivate to proceed.
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