Enrollment for Electronic Health Records and Electronic Prescribing

Purchase additional licenses

Corporate companies

Purchasing licenses is done on the Product Dashboard. To reach the Product Dashboard, corporate companies will navigate to the Product Dashboard icon from the corporate dashboard. Click the first icon on the company line.


The Product Dashboard will open in a separate tab. Click the utility icon in the top right corner, then select Subscriptions.


All subscriptions for all of your clients will be displayed.


Buy more licenses

Click Buy More Licenses in the bottom right of the appropriate subscription to purchase more licenses.


Click the + and - buttons to adjust the number of licenses you are purchasing.

You will need an EPCS license for each individual location where a provider will be using a token.


Click Continue to review the purchase.


Review the purchase and pricing details. Click Purchase to complete the order.


Add new clients

Clients are created on the Corporate Dashboard. Click Add Client at the top of the screen. 

You must have both the billing contact and the corporate administrator roles in order to add clients to your account. 

Create the client

Enter the client's entity name, tax identification number, and Group NPI.

If the client is using the Billing product, select the type of claims they will be sending. Select all that apply.

If the client is using the Electronic Prescribing, Electronic Health Records, or Full Suite products, select Yes on this screen.

Providers using Electronic Prescribing, Electronic Health Records, or Full Suite products are required to complete identity verification as part of their enrollment.

Click Continue.

After creating the client, the client's enrollment must be completed. Click Proceed on the enrollment welcome screen.

Complete the organization details

Enter the client's address by clicking on the +Location button. 


Enter the address details and click Save.


Click Continue to save the organization details.

Add a new provider

To add a provider, click the +Provider button in the upper right-hand corner.


The provider dashboard can also be reached from utilities on the Product Dashboard. Go to the Corporate Dashboard and click the Product Dashboard icon for the client for which you need to add providers.


Product Dashboard

The Product Dashboard will open in a separate tab. Click the utility icon, then Providers.


Utility icon 

Click the +Provider button in the upper right corner. 


In the New Provider screen, enter the provider’s personal details. Enter a personal email for the provider, not a group email, to ensure the account is secure. The cell phone number should also be specific to the provider and should be able to receive text messages for two-factor account verification.


Next, enter the provider's medical details. Available specialties are from the Health Care Provider Taxonomy Code Set. Include the correct individual NPI for the provider to prevent prescription and/or claim errors. NPI numbers are verified using the CMS NPI Registry.



Set location(s)

If a provider using eRx or EHR has multiple locations, their DEA and medical license details can be customized for each location if necessary.

If RXNT has multiple locations on file for your organization, select the provider's location(s) from the dropdown list. If your practice only has one location, this section will not display.


You can remove a location added by mistake by clicking the X next to the location name


Assign products

Click the +Products button to assign products to the provider. 


In the popup that opens, all subscriptions will be displayed along with the products within each subscription. The number of available licenses for the product will be displayed. If the product includes the Billing application, select the plan the provider will be using.

Using the checkboxes, select the products needed for the provider.

EPCS is now charged per provider instead of per location. If the provider has more than one location, they can indicate which locations will use EPCS in the Customize Locations section.

Click Add to link the provider to the products.

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The products added will be displayed on the screen, along with the subscription name and renewal date. If you accidentally select a product, use the Remove button.


All providers that have access to the eRx or EHR products will be required to complete identity proofing, which is done via ID.me. Click here to learn more about ID proofing.

Add DEA details (required for EPCS)

If the provider is linked to either the Electronic Prescribing (eRx) or Electronic Health Records (EHR) product, the DEA Details section will display. 

The DEA Number is only required if the provider is linked to the EPCS product.

A copy of the provider’s DEA certificate is required for verification purposes. Click Upload to upload a copy of the provider’s DEA certificate.


If the provider prescribes under an institutional DEA number, toggle to Institutional. Enter the institutional DEA number and the provider’s unique code.


Customize locations

If more than one practice location was chosen for the provider, you can customize the provider details for each location. Click the menu icon to view options Edit and View. Click Edit to complete the information.


If the Electronic Prescribing of Controlled Substances (EPCS) product was added for this provider and is needed for this location, select Write controlled substances at this location.

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Complete all fields. If a different DEA number is entered for a location, be sure to upload the corresponding DEA certificate.


When complete, click Save.


Provider signature (EHR/ERX only)

If the provider is linked to either the eRx or EHR product, you will need to upload an image of the provider's signature. You can download a signature form by clicking on the signature form link.


Upload an image of the provider's signature using the Upload button.


Rendering provider details (PM only)

The following fields will display if the Full Suite or Practice Management product is selected for a provider.

Make the appropriate selection to specify if the rendering provider bills using their Individual NPI or Group NPI. The NPI on file will pre-populate, but you can change this if necessary. 

Next, make the appropriate selection to specify if the rendering provider bills using their Tax ID or SSN. The Tax ID on file for your practice will pre-populate, but you can change this if necessary.


Institutional rendering provider

If an institutional rendering provider needs to be added, select the Institutional option at the top of the screen.


Enter the rendering provider's Entity Name, Group NPI, and Tax ID. If needed, make the selection to enter an Individual NPI or SSN instead of the Group NPI or Tax ID.


Next, select the products that the institutional rendering provider will be using.


Only the Practice Management and Full Suite product(s) will be available to select for this type of provider.


If the institutional rendering provider is using the Full Suite product, the license will still be available for a non-rendering provider to use the EHR portion of the product. An institutional rendering and an individual rendering provider cannot use the same Full Suite license.

Assign roles

The practice administrator role, the billing contact role, or both can be assigned to the provider if needed. Assign a role to a provider using the dropdown list.


  • Practice Admin:  Allows the provider to add staff users to the system, enroll other providers, and assign other practice administrators.
  • Billing Contact:  Allows the provider to manage the practice's subscriptions, licenses, and payment sources; billing contacts also receive notifications for pending invoices and can pay these invoices on the RXNT dashboard.

If you accidentally added a role, remove it by clicking on the X.


Submit enrollment

The Submit button will save all information entered on this page and display the provider on the provider dashboard. If any information requires verification, the RXNT team will review and verify the details.



If any required information is missing from the provider, you will be alerted after clicking Submit. Click the missing item to jump to that section of the provider details.


The provider may appear on the dashboard with a status of Processing while the system is working on saving the provider's information. This should only take a few seconds. You won’t be able to view the details of providers that are still processing, but you can add other providers.

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Providers logging in for the first time

Once a provider has been added, they will receive an email to create their password. Click Create Password.


PIN validation

A six-digit PIN will be texted to the cell phone number used to create the provider account.

Enter the code within 10 minutes to validate the account. If needed, a new PIN can be generated by clicking Resend on the verification screen. After entering the PIN, click Validate to continue to create the password.


Create password

Password requirements are listed on the screen. Note that the only special characters supported are those listed in parentheses in the requirements (# is not a supported password character). Click Save to create the account password.


After saving the password, the provider will be directed to the client login page.


Identity proofing

Any provider using the eRx or EHR products will be prompted to complete identity proofing upon first logging in to RXNT. The provider must click Verify with ID.me to begin the process. 

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For more information on completing identity proofing, click here!

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