Why is a copy of my DEA license needed?
Why is my signature needed?
Why won't my signature/DEA upload?
Why am I not receiving a verification PIN to access my account?
What is an EPR and why do we need one?
Why am I getting an ID proofing error for special characters in my first or last name?
How do I get more attempts if I failed identity verification?
Why is my account "unverified"?
If you already have an assigned project coordinator who has been in touch with you, you're probably unverified because your implementation is still in progress. Your account will remain unverified until you complete training and implementation activities. This may include activities such as setting up your billing system, completing one-time ID proofing for EPCS, and training on the products you are enrolled in. Your project coordinator will verify your account as soon as all of the necessary activities are completed.
Why didn't I get a token email?
If you've completed these steps and haven't received your token email within one business day, please contact our token team at firstname.lastname@example.org or 800-943-7968, option 1.
Where is my token?
Why can't I send a controlled substance?
- Enroll with a subscription for EPCS
- Complete one-time identity proofing
- Request your EPCS hard and/or soft token
- Receive and activate your EPCS token(s)
Once you have received and activated your EPCS token, you can begin sending controlled substance prescriptions within 60 minutes.
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