Enrollment Troubleshooting and FAQs

We're required by the DEA to keep a copy on file for all prescribers who will be using EPCS with RXNT. This also allows us to manually verify licenses in case the automatic validation checks cannot be completed.

We attach an image of your signature to your RXNT account. This is the signature that appears on electronically signed prescriptions and/or patient encounters.

The file size may be larger than the 1 MB limit for upload. Try re-saving the file as a .jpeg, this typically reduces the size and allows the upload to process.

The PIN for account access is sent to the cell phone number that is associated with your RXNT account. Your account may have been set up with an incorrect cell phone number, or with a number that isn't able to receive text messages. Contact RXNT to update the cell phone number on file for your account. You can reach our team at enrollments@rxnt.com or 800-943-7968, option 1.

There are a few reasons as to why an account is not yet verified within the system. If you've recently completed enrollment of your practice or a provider, our enrollment team may still be working on completing your database and account setup. This process typically takes two to three business days and includes database setup, account setup, and project coordinator assignment. Once setup is complete, your assigned project coordinator will get in touch with your point-of-contact directly to complete your implementation.

If you already have an assigned project coordinator who has been in touch with you, you're probably unverified because your implementation is still in progress. Your account will remain unverified until you complete training and implementation activities. This may include activities such as setting up your billing system, completing one-time ID proofing for EPCS, and training on the products you are enrolled in. Your project coordinator will verify your account as soon as all of the necessary activities are completed.

To send a controlled substance, the DEA requires two-factor authentication with an EPCS token.

When your EPCS access is approved, you'll immediately be able to e-prescribe controlled substances using a push notification token or LiveID token. The push notification is enabled in the ID.me Authenticator app, and used when prescribing controlled substances within browser-based applications. The LiveID token is a facial recognition tool powered by 1Kosmos, used when prescribing controlled substances in the RXNT mobile app.

Complete the following steps to link EPCS to the provider account:

1. Enroll with a subscription for EPCS
2. Complete one-time identity proofing
3. Request your EPCS access
4. Activate your EPCS tokens