Client Login
Navigate to rxnt.com and click Client Login at the top of the page.
Enter your username, then click Continue.
Next, enter your Password, then click Log In.
Use the Show Password checkbox if you’d like to see your password for help.
New users will then be directed to a prompt to enable multi-factor authentication (MFA). For existing users, a prompt will appear to complete their chosen MFA method. Once it's set up, you can manage your preferred MFA method in Account Setup.
Forgot password?
Once you've entered your username and moved on to the password step, just click Forgot Password.
Enter the email address associated with your RXNT account, then click Submit.
You will receive a notification on-screen that a link to reset your password has been emailed to you.
Click the link in the email to reset your RXNT password and access your account. Make sure to check your spam or junk folders if you don't see the email within five minutes.
Click Continue to confirm you wish to reset your password.
To continue, please verify your account using multi-factor authentication (MFA). Enter the verification code sent to your MFA method, then click Verify.
Enter your New Password, then confirm it below. If the match is accurate and the new password meets all detailed criteria, click Submit.
Password requirements:
- Minimum 8 characters
- New Password cannot be the same as your current password
- At least one Uppercase Alphabet
- At least one Lowercase Alphabet
- At least one Number
- At least one Special Character(@$!%*?&)
Multi-Factor Authentication (MFA)
Users have three options for multi-factor authentication: text message, email, or an authenticator app. If you can't access any of these options at the moment, you can log in using a recovery code. If you don’t have the recovery codes provided during MFA set up, your practice administrator can provide one to you. Read below to learn more.
Make sure your computer’s timezone is set correctly and configured to “Automatic.” Using a manual timezone setting might cause issues with MFA login.
New users enabling MFA for the first time
Login using the username and password provided to you by your Practice Administrator.
To proceed with your login, please set up Multi-Factor Authentication (MFA). Start by selecting your preferred method from Text Message, Email, or an Authenticator app of your choice.
Select SMS from the dropdown menu.
Enter your mobile phone number, then click Send Code.
A confirmation message will pop up, letting you know that the code was sent successfully. Please check your mobile device to find the verification code.
The text message may look something like this:
To confirm the MFA method, enter your verification code below, then click Enable MFA.
A message will now appear informing you two-factor authentication has been enabled successfully, and you will be provided with 10 recovery codes. Recovery codes are helpful when you're unable to access your saved MFA methods, like if you can't reach your mobile device or email.
Just click Copy Codes to conveniently copy all 10, and remember to keep the recovery codes in a secure place.
The Copy Codes link will change to Copied!, indicating that all recovery codes have been successfully copied to your clipboard.
Select Email from the dropdown menu.
Enter your Email address, then click Send Code.
A confirmation message will pop up, letting you know that the code was sent successfully. Please check your email to find the verification code.
The email may look something like this:
To confirm the MFA method, enter your verification code below, then click Enable MFA.
A message will now appear informing you two-factor authentication has been enabled successfully, and you will be provided with 10 recovery codes. Recovery codes are helpful when you're unable to access your saved MFA methods, like if you can't reach your mobile device or email.
Just click Copy Codes to conveniently copy all 10, and remember to keep the recovery codes in a secure place.
The Copy Codes link will change to Copied!, indicating that all recovery codes have been successfully copied to your clipboard.
Select Authenticator App from the dropdown menu.
On your device, please open the authenticator app you prefer and scan the QR code provided on the RXNT screen. Your authenticator app will then provide you with a verification code.
Enter the code below, then click Enable MFA to log in.
A message will now appear informing you two-factor authentication has been enabled successfully, and you will be provided with 10 recovery codes. Recovery codes are helpful when you're unable to access your saved MFA methods, like if you can't reach your mobile device or email.
Just click Copy Codes to conveniently copy all 10, and remember to keep the recovery codes in a secure place.
The Copy Codes link will change to Copied!, indicating that all recovery codes have been successfully copied to your clipboard.
Existing users logging in with MFA
Once logged in, you can manage your preferred MFA method in Account Setup.
After your first login, your multi-factor authentication (MFA) method will automatically set to the last option you used for your previous login. Proceed by entering the code sent to that last used method. To switch to an alternative MFA method that is already enabled, please click Try another method. 
The example shown in the tabs below features a situation where all MFA methods are activated. That's why you see the options of Text message, Email, Authenticator and Recovery Code.
Select Text Message, then Continue.
Open the text message to view the code.
The text message may look something like this:
Enter the code below, then click Verify to log in.
Select Email, then Continue.
Open the email to view the code.
The email may look something like this:
Enter the code below, then click Verify to log in.
Select Authenticator, then Continue.
Open your linked authenticator app to view the code.
Enter the code below, then click Verify to log in.
Select Recovery Code, then Continue.
Enter your recovery code below, then click Verify to log in.
Where can I find my recovery code?
If you don’t have your recovery codes saved, feel free to ask a Practice Administrator at your office. They can generate a recovery code that is specific to your account and share it with you.Passkey login
A passkey offers a secure way to log in without using a traditional password. It allows you to log in to your account using a compatible device with fingerprint, face recognition, PIN code, or password manager.
Using a passkey makes signing in to RXNT:
- Faster – No need to type in your password each time; simply use your fingerprint, face, or device PIN.
- More secure – Passkeys are harder to steal or guess than traditional passwords, helping protect your RXNT account.
- Easier to manage – You don’t need to remember or reset passwords, reducing login frustration.
Passkeys work with your device’s built-in security (like Touch ID or Face ID), making your login experience smoother while keeping your account safe.
Passkey setup
Once you've finished setting up MFA, you'll get a prompt to set up a passkey. If you prefer not to set one up at the time, just click Skip. If you want to avoid being asked again on this device, feel free to select Do not ask me again on this device.
To proceed with passkey setup, enter a passkey name. This name will help you recognize it later. After entering a name, click Register. A passkey prompt will display natively on your device to set up the passkey.
RXNT does not recommend setting up passkeys on shared computers/devices.
You will see different options available depending on your device. For example, if you’re on a Windows computer, you may see options to use your computer’s fingerprint reader, Windows Hello, or your device PIN.
More than one passkey can be set up if you use multiple devices. You can add additional passkeys or manage your existing passkey in Account Setup. Click here to learn more!
Examples
This example depicts passkey setup using a Windows laptop and an iPhone with FaceID.
- The user Registered their new passkey name to begin the setup.
- The Windows laptop prompted the user to choose between a device, or complete setup using a Security Key. The user chose the mobile device option (iPhone).
- The Windows laptop prompted the user with a QR code, which the user scanned on their iPhone.
- The scan brought up a Save a passkey button on the iPhone, and the user tapped on it.
- The Windows laptop informed the user their device successfully connected and encouraged them to follow the prompts on their device.
- The user selected Continue to enable their iPhone's FaceID to sync with the passkey.
- The iPhone displayed Done to inform the user FaceID was successful.
- The Windows laptop displayed a popup notification to let the user know that the passkey was successfully saved, and they can now use it to log in to RXNT.
This example depicts passkey setup using a PIN on an HP laptop with a Windows operating system.
- The user Registered their new passkey name to begin the setup.
- The Windows laptop asked the user to select between saving the passkey to the system's Google Password Manager or saving it another way. The user opted for Save another way.
- The user was asked to verify their identity by entering the computer's PIN, and they provided it.
- The Windows laptop showed a popup notification to inform the user that the passkey was saved successfully, and they can now use their PIN to log in to RXNT.
Login with PIN
The user entered their username, then clicked Continue.
The user was given the option to log in using their enabled passkey, and they accepted by clicking on their Laptop PIN passkey.
The user entered their saved PIN and continued to MFA to complete the login process.
IP access control
RXNT offers IP restrictions to help keep your practice secure. This feature allows your staff to access RXNT only from approved IP addresses within your practice, preventing access from outside locations like home.
If you'd like to set this up, just get in touch with us, and our Engineering team will handle the IP restriction setup for you.
Still, need help? Contact us!
Have a great idea? Tell us about it!