The RXNT Help Center is your central resource for staying informed about all RXNT support tickets assigned to your organization. Through this portal, you can track the progress of your requests, receive timely updates, and ensure that any issues are addressed efficiently.
In addition to ticket management, the Help Center offers a comprehensive library of knowledge-based articles, guides, and instructional materials designed to help you make the most of our software. Whether you are seeking step-by-step tutorials, best practices, or troubleshooting tips, this portal provides the resources you need to optimize your experience with RXNT.
Create an account
If you have never accessed the RXNT Help Center before, you will need to create an account. To do this, visit help.rxnt.com and click the New to RXNT Help Center? Sign up link.
Enter your full name and email address in the designated fields. Make sure the information is accurate, as it will be used to identify your account and communicate important updates regarding your RXNT Help Center access and support requests. Then, click Sign Up.
After signing up, an email will be sent to the address you provided. This email will contain important instructions to verify your account and complete the registration process, so be sure to check your inbox (and your spam or junk folder, just in case).
Open the email and click the Create a password hyperlink. This will guide you through setting a secure password for your RXNT Help Center account.
Enter your full name in the Your name field, then create a secure password for your account. Be sure your password meets all requirements, including using a combination of uppercase and lowercase letters, numbers, and special characters. Avoid easily guessable words or personal information to keep your account safe. Once you’ve entered a valid password, click the Set Password button to complete the process and save your changes.
How to access
To access the RXNT Help Center, please visit help.rxnt.com. Once there, click the Sign In button to log in with your credentials and gain full access to support resources, knowledge articles, and your organization’s assigned tickets.
Enter your login credentials, which include your email address and password, into the appropriate fields. Once completed, click the Sign In button to access your RXNT Help Center account and all available support resources.
Submit a new ticket
To create a new support request, click the Submit a request button. This will open a form where you can provide details about your inquiry or issues.
In the Subject field, type a brief summary of why you’re submitting the request, and in the Description field, provide detailed information about the issue or question. For example, in the Subject field, you might enter: “How do I set encounter preferences?” In the Description field, you could write: “I’m trying to set encounter preferences for my billers, but I can’t find the encounter preferences section.”
After entering all your details and attaching any relevant files, click the Submit button to send your request. Make sure all required fields are completed and attachments are included so our team can review and address your issue promptly.
After the ticket has been submitted, the next screen will display your ticket details. You can then add additional documentation and attach files as needed.
Already submitted an RXNT support ticket?
If you have emailed our support team, your email is on file and has a partial setup. Click Emailed us for support? Get a Password to have a password link sent to your email.
View existing tickets
Within your RXNT Help Center account, you can view all tickets linked to you, whether you submitted them, were CC’d, or they’re assigned to your organization. We’ll walk through what each ticket status means and how to respond to your requests. Understanding how to monitor and manage your tickets helps you stay updated on progress, maintain timely communication with our support team, and share any additional details when needed.
To get started, click your name in the top-right corner of the main screen, then select My Activities from the dropdown menu.
On the My Activities screen, you’ll see three tabs: Requests, Contributions, and Following. Under the Requests tab, you’ll see three subtabs. My requests displays all the requests you’ve personally submitted. Requests I’m CC’d on shows any requests where you’ve been copied. Organization requests lists all requests submitted by anyone within your organization.
View my requests
Under Requests, you can view all the tickets you’ve submitted. Tickets show one of three statuses: Open (being reviewed), Awaiting Your Reply (RXNT needs more info), or Solved (completed). For example, if you asked, “How can I update my practice’s encounter preferences?” and RXNT provides step-by-step instructions that allow you to complete the update, the ticket status will change to Solved, showing that the request has been successfully resolved.
View requests I'm CC'd on
The Requests I’m CC’d on tab shows tickets you’ve been copied on, keeping you updated on progress and responses. You can also filter tickets by status: Open (under review), Awaiting Your Reply (RXNT needs more info), Solved (completed), or Any (all statuses).
View organization requests
The Organization Requests tab shows all tickets submitted by your organization that aren’t linked to your email. You can filter them by status: Open (under review), Awaiting Your Reply (RXNT needs more info), Solved (completed), or Any (all statuses).
Contributions
The Contributions tab lists Article comments. It will display any comments you’ve made on knowledge-base articles within the RXNT Help Center.
Following
The Following tab shows all the articles you’ve chosen to follow within the RXNT Help Center. By following an article, you’ll receive updates whenever it’s edited, helping you stay informed about the latest information, changes, or guidance relevant to your interests.
Reply to tickets
To reply or view the details of a ticket, click the Ticket Name in the Subject field. This will open the ticket, where you can see all correspondence between you and the RXNT support team.
You’ll be able to view all communication between you and RXNT, including messages, updates, and responses related to your submitted tickets. This helps you keep track of ongoing discussions and ensures you have a complete record of your interactions with the support team.
To reply, type your message in the text box and attach a file if needed. Once you’re done, click Submit to send your response to the support team. This ensures your message and any relevant documents are added directly to the ticket for review.
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