If you are a Practice Administrator, you have the ability to add additional staff members to RXNT for your practice by clicking Utilities from the main dashboard. Select Staff User.
User Roles
Click Add Staff User.
Enter the appropriate details for the individual and set the user’s level and security groups. Select a default “Writing As” for the user. Staff users have the ability to change this after they log into the RXNT system. Click Save to create the user account. Note this will not notify the user. You will need to alert the user that their account has been created and tell them their username.
Dashboard (Administrator) Role
The following Dashboard (Administrative) Roles are available:
- Practice Admin - Manage all providers and staff users, upload a logo for the practice, and send files to RXNT for import. Practice Admins have the ability to assign other users to this role. An email will be sent to the user when this role is assigned.
A Practice Administrator cannot assign the second administrator role, called the Billing Contact Role. It does not display in the staff user section of RXNT and is managed through the RXNT accounting department. Please notify accounting@rxnt.com once the user's account has been set up if the user needs this access.
Billing Contact allows the user to manage the practice's subscriptions and payment sources on file and purchase more licenses for the subscriptions. Billing contacts can also view and make payments on invoices and receive email notifications for new invoices. contact, please notify
Billing Roles
The Billing role is available based on the roles set up in your Billing solution Utilities.
Note: you will only be able to set this role if your practice is enrolled with RXNT Billing.
The system default roles are below:
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Read-Only User-This allows the user to view only the utility setup information in the billing solution. It does not allow the user to view claims or payments or to make any changes to the billing setup.
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Clinical User -This allows the user to run reports in the Billing solution. The Clinical User role does not allow the user to create claims or process payments.
- Billing Manager - Provides full access to the Billing solution. The Billing Manager role allows a user to view and edit setup information, create and send claims, process payments, run reports, and assign roles to other users.
- Corporate Billing Office (CBO) accounts, the Corporate Billing Associate and Corporate Billing Manager roles are also available. The Corporate Billing Manager corresponds to the Billing Manager role. The Corporate Billing Associate has all of the permissions as the Billing Manager, except for the ability to assign user roles.
Scheduler Roles
The schedule role is available based on the roles set up in your Scheduler solution Utilities. Note: you will only be able to set this role if your practice is enrolled with RXNT Scheduler. The system default roles are below:
- Clinical User - Gives access to view the appointment and availability calendar only. Clinical users cannot add or edit information in the Scheduler Utilities, or on the calendars.
- Office Associate - Provides all of the access given to an Office Associate, as well as the ability to add patients, run reports, and create and edit appointments.
- Office Manager - Gives full access to the Scheduler solution. In addition to the access given to the Clinical User and Office Associate, the Office Manager can set up Utility information and assign roles to other users.
- For Corporate Billing Office (CBO) accounts, the Corporate Office Associate and Corporate Office Manager roles are also available. These correspond to the Office Associate and Office Manager roles, respectively.
ePrescribing Staff Account Levels
The level corresponds to the e-Prescribing and/or Electronic Health Records (EHR) access for the user.
The following levels are available:
Admin Staff (Level 0: NoPrescribing)
A users with this access level can run reports, update patient demographics, and add new patients. Admin Staff users cannot set up prescriptions.
Clinical Staff (Level 1: ApprovalRequired)
In addition to all of the functions available to Admin Staff, users with this access level can set up prescriptions on behalf of a provider and save them as pending.
Mid-Level Staff (Level 2: Agent)
The user with this access level has all of the capabilities available to Admin Staff and Clinical Staff. Mid-level Staff can also send non-controlled prescriptions to the pharmacy on behalf of a provider.
Clinical Administrator Rights
Starting Wednesday, June 14th, 2023, you must have 'Clinical Admin' access to delete Encounters with a 'Draft' status. Click here to learn more!
Paid Provider Account Levels
The two types of provider accounts are only different in terms of prescribing. Provider accounts of any level can create and sign encounters. The appropriate level is set at the time of enrollment when the customer selects Yes or No for "Does this provider require a supervising physician to display on their prescriptions?
3-Doctor (Level 3- AuthorizationRequired)
The provider with this access level can send prescriptions under their own credentials, but their state requirements or medical license requires that a supervisor's name and credentials also display on the prescription.
4- Doctor (FullyAuthorized)
The Provider with this access lever can send prescriptions under their credentials without needing a supervisor. A provider must be at this level to serve as a supervisor for a level 3 provider.
Security Group
The following Security Groups are available, depending on the user’s level and set by the Practice Manager.
Encounter Release
The security group only applies to practices using both the EHR and Billing solutions.
View Group
The security group allows a Clinical or Mid-Level Staff user to view pending prescriptions and pharmacy refill requests. Note that the user will not be able to send these prescriptions if they are controlled substances or do not have Mid-Level Staff access.
Group Administrator
The security group allows a Mid-Level Staff user to respond to refill requests on behalf of a provider.
Update Staff User Information
Search for the staff user by name and/or location (Doctor Group).
Click on the staff user's name to view their account details.
Update information, access level, and roles as needed. Click Save to update the staff user account.
Starting Tuesday, February 7, 2023, email addresses for practice administrators cannot be edited. To edit an email address for a user with the Practice Admin role, reach out to support@rxnt.com.
Deactivate a staff user account
Search for the staff user by name and/or location (Doctor Group).
Click on the staff user's name to view their account details.
Click Deactivate to remove staff user access to RXNT. Deactivated accounts can be reactivated at a later time.
Reactivate a staff user account
Search for the staff user by name and/or location (Doctor Group). Be sure to select the checkbox for Include Deactivated Users.
Click on the staff user's name to view their account details.
Update information, access level, and roles as needed. Click Reactivate to enable access to the staff user's account.
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