Company Preferences

Access company preferences

Practice administrators can update the company preferences for your RXNT account. Access company preferences by selecting  Utilities from the main dashboard.

Choose Company Preferences.



What are the company's preference options?

Allow Patients to Schedule Appointments through the Patient Portal

This setting affects how patients can schedule their appointments through the patient health records portal (PHR). Setting this option to "OFF" only allows patients to message your practice about appointments by selecting up to three day and time preferences. This does not give patients access to choose a particular calendar slot.


Setting this option to "ON" allows patients to view slot openings in the appointment calendar based on their selected appointment type. Patients have the option of booking an appointment directly on the appointment calendar.


Email Notifications for Patients with Patient Portal

This setting indicates whether patients will receive email notifications for status changes to their appointments. Setting this option to "ON" notifies patients via email each time there is a status change to their appointment.

Notifications will only be sent to patients who have been set up for the PHR and who have logged in and activated their PHR account. Setting this option to "OFF" will disable this feature and patients will not be notified of any appointment status changes.



Email Notifications for Patients without a Patient Portal

This setting allows email notifications to be sent to patients with a scheduled appointment, regardless of whether they are accessing the patient portal.

A patient must have an email address associated with their demographics in order to use this feature.

When this is set to "ON" and an appointment is scheduled for a patient, practice staff will have an option to Send Email in the appointment pop-up.


Click Send Email to notify the patient of their scheduled appointment.


Default Batch Date

This setting allows billers to default the encounter batch date to the current date.

When this option is set to "ON" the batch date for billing encounters will be the current date when new encounters are created in the billing product.


Show Procedure Macros in EHR

 This option is only available to users enrolled in both EHR and Biling with RXNT.

When this is set to "ON", encounters in the EHR with the Procedures plugin will include a dropdown option for Procedure Macro.


Enable Appointment Request

This setting allows practices to disable both appointment request and appointment schedule in the Patient Health Records (PHR) portal.

When this option is set to "OFF" patients will still see an option for Schedule Appointment. When a patient clicks this option, they will be directed to contact the practice directly to set up an appointment.


Allow patient messaging

Starting Wednesday, May 17th, 2023, patient messaging will be turned on by default. You may disable patient messaging if you do not want to allow your patients to send messages.

This setting allows practices to enable or disable patient messaging from the Patient Health Records (PHR) portal.

When this option is set to "OFF" patients will not have the option to message directly from the PHR.


Enable Information Blocking Exceptions

By enabling the preventing harm information blocking exception and psychotherapy note exclusion, providers can hide EHI from a patient's portal. Turn this setting On, then click Update to enable the ability to hide EHI from the patient portal. 


All signed encounters and EHR patient documents will be visible on the patient portal starting on Tuesday, May 16, 2023. Any encounters or patient documents that should be blocked from the patient portal under the preventing harm information blocking exception or psychotherapy note exclusion should be blocked before 5/16/2023. In addition, EHI listed under USCDI v1 can now be blocked from the patient portal if it falls under the preventing harm exception.

When the information blocking exception setting is on, the eye icon will display in the chart summary section of the patient's dashboard.  


Click the icon to block the information from displaying in the patient portal. Click Approve on the disclaimer.


The eye icon will display with a diagonal line indicating it has been blocked. 


Click the blocked eye icon to unblock the information and display it on the patient portal. Click Approve on the disclaimer. 



Starting Tuesday, April 19, 2023, if you have the enabled information blocking exception, you will be able to mark your encounter as a psychotherapy note, which will automatically block the visit from displaying on the patient portal.  

When creating a new encounter, check the box labeled Psychotherapy Note. Psychotherapy_Notes_Encounter.png

After the encounter is signed, it will automatically be blocked in the chart summary. 


For past psychotherapy notes, the encounter will need to be blocked using the icon on the chart summary screen.Chart_Summary__Encounters.png

Select Psychotherapy Note as the information blocking type and click Approve.

The eye icon will display with a diagonal line indicating it has been blocked. 


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