Below are answers to some frequently asked questions by patients:
How do I see my statements online?
You can view, download, or print statements online using either the Patient Portal or Online Bill Pay.
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Is there a way to view my payment history online?
- You can view your payment history either on the Patient Portal or through the MyRXNT Mobile App.
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Can I set up automatic payments online for my bill?
- Automatic payments cannot be set up online. However, your provider's office may offer payment plans. Reach out to your provider’s office directly.
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Can I update my payment method online for future bills?
- Once a payment is made using a credit card, it’s automatically stored in your provider’s system. To remove a credit card, you’ll need to contact your provider and request that it be deleted.
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How do I see my balance?
- Outstanding balances can be viewed through the Patient Portal, Online Bill Pay, the MyRXNT Mobile App.
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How do I pay my bill online?
- You can make a payment through your Patient Portal, Patient Bill Pay, or the MyRXNT Mobile App.
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Who do I contact if I have questions about my bill?
- If you have any questions regarding your bill, please reach out to your provider’s office directly.
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How can I dispute a charge on my bill?
- If you notice any discrepancies on your bill, you’ll need to contact your provider’s office directly to resolve them.
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How can I understand my statement?
- Your statement will include the appointment date(s), the billing codes with their associated charges, and any outstanding balances. If you have further questions or concerns, please contact your provider’s office directly.
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Below are answers to some frequently asked questions by customers (front office and provider teams):
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Are patient statements available in the Portal?
Yes, patient statements are available in the Patient Portal. After logging into their portal, the patient should navigate to the Billing Summary tab, where they can view, download, or print their statements. Click here to see how your patient can view their statements!
Can I send a Statement to the Patient Portal?
Yes, you can send statements to the Patient Portal. Generated statements are instantly accessible through the Patient Portal. Click here to learn more!
Are manually generated patient statements available in the Patient Portal?
Yes, manually generated statements will appear in the Patient Portal if the “Record to patient’s account” checkbox is selected along with the Print option on the print statement screen within the Patient Statement Queue. Click here to learn more!
Additonal information:
The Patient Portal is designed to make managing your billing information simple and secure. Whether you're looking to view, download, send, or pay your bill, the portal provides 24/7 access to everything you need.
Learn more about using the Patient Portal!
Step-by-step guidance on access your statements!
Learn more about printing patient statements!