RXNT partners with a third-party payment vendor, Nuvei, to enable practices to offer online payment options for their patients. Through this integration, patients can securely pay their bills using credit cards, debit cards, or other electronic payment methods online, streamlining the payment process for both the practice and the patient.

Setting up Payment Processing

To use the payment processing feature, you must be enrolled in our Payment Processing product. Not enrolled yet? Contact RXNT Customer Success at success@rxnt.com. 

Once your practice is enrolled, the RXNT team will guide you through the next steps by connecting you with our third-party payment vendor, Nuvei, to complete the setup process. During this process, Nuvei will provide your practice with a Merchant ID and Merchant Key, which are unique credentials required to securely process online payments. These credentials ensure that all transactions are safely routed and properly attributed to your practice.

Log in to RXNT Billing and click Utilities.

Click Tools, then select Setup Bill Pay. Enter the Merchant ID and Merchant Key to complete the setup.

Click Save. Once the information is saved, the Payment Processing details will appear on your statements and within the Patient Portal, allowing both your staff and patients to easily view and manage payment information.

How patients pay their bills online

All patient statements are generated through RXNT and include both a payment link and a QR code, enabling patients to easily pay their bills online.

On the Patient Bill Pay screen, the patient must enter their account number (as shown on their statement), along with their date of birth and last name, to securely access their account and proceed with payment.

Once the patient accesses their account, they can view their current balance, review detailed billing information, and make a secure payment online. The payment page allows patients to choose their preferred payment method, such as credit card or debit card, and submit payment instantly.

Patients can also view their statements and have secure access to their billing history, outstanding balances, and more, allowing them to review charges and make payments anytime.

Additional information

Reason for credit card decline

A credit card transaction may be declined for several reasons, such as invalid card information, insufficient funds, or an incorrect billing address. In the example below, the payment was declined because the patient’s address did not match the billing address on file with the credit card provider.

If a payment is declined, you should take the following actions:

• Confirm and update the billing address.
  If the billing address is the issue, update the patient’s address so it matches the address associated with the credit card. This can be corrected in the patient’s profile screen.
• Verify and correct the credit card information.
  Check that the card number, expiration date, CVV, and cardholder name are entered correctly. If needed, you can edit these details directly in the payment entry screen.
• Reattempt the payment.
  Once the information has been corrected, you can attempt to process the payment again.
• Use an alternate payment method if necessary.
  If the decline persists, the patient may need to provide a different credit card or another form of payment.

These steps help ensure the payment is processed successfully while reducing repeated declines and delays in posting the transaction.

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