New Portal Messaging and Documents
Starting Wednesday, May 17th, 2023, messaging may not be available to you if your practice turns off the functionality in the Electronic Health Records. You will see a notification indicating that your healthcare provider has disabled patient messages and to please get in touch with them directly with any questions.
If you have any unread messages, you'll see a notification on the dashboard. Tap on the notification to go straight to the message inbox.
Tap on Messages in the bottom navigation bar.
If you don't see the navigation bar, tap X in the upper left to close the page you're on.
Incoming messages will display in bold with the name of the sender, the date and time they were received, and a brief preview of the message text.
Send a message
Send a message by selecting the pencil to search for your provider or staff members in the top right corner.
Tap the Search bar and search for your provider or staff member.
Click a checkbox next to the provider or staff member's name.
Select the checkmark to continue.
Reply to a message
Reply by clicking directly on the recipient's name.
Begin your text at the bottom of the message bar.
Click on the three dots in the top right corner.
Clicking the check box Enter to send will allow you to use the return button to send a message.
You can set your time zone from the drop-down. Click Save to continue.
You can also pin a conversation and mark it as unread by clicking the three dots on the message.