Not all providers use the schedule or request appointment features. The option you see in the MyRXNT app is based on what your provider's office has chosen to implement.
Appointment requests and scheduling are done from the appointments list. Click here to learn how to access the appointments section.
Request an appointment
Tap Request Appointment at the bottom of the appointments list.
Add the reason for your appointment and choose a preferred location or provider. If you don't have a location or provider preference, you can leave these options set to any available. Optionally, you can also add the type of appointment to your request.
Check the box for First Availability to let your provider know that you want the soonest available appointment.
Select calendar dates if you have specific preferences. You can choose anywhere from one to three date preferences for your appointment.
Tap on the toggle to indicate your preference for a morning or afternoon appointment on your selected dates.
Tap the trash can icon at any time to remove a date preference.
Tap Request Appointment to complete your request.
Tap X in the upper left, or tap Dismiss to close the confirmation. Your provider's office will automatically be notified of your request.
This is not a scheduled appointment with your provider. Your provider's office will schedule your appointment from your request. Contact your provider's office directly if you have questions about the status of an appointment request.
Schedule an appointment
From the Dashboard, tap Appointments in the toolbar.
Tap Schedule Appointment.
Select the desired Location, Provider, and Appointment Type.
Tap Search to see available times.
Tap the icon in the upper right to toggle between week and day view. Swipe to see additional days or weeks.
Tap the arrow to expand the chosen appointment parameters.
Make edit the Location, Provider, and Appointment Type as needed.
Tap on a time slot to select the appointment and schedule.
Review the appointment details and tap Schedule to confirm the appointment.
Tap the X in the upper left to go back to the calendar and select a different appointment slot.
Your scheduled appointment will appear on your upcoming appointments list.
Copays and deposits
Depending on your practice’s setup, you may be required to pay a copay or deposit when scheduling an appointment from your portal.
Once you have selected your desired appointment slot, you will be notified the selected appointment type requires payment and prompted to select the insurance case you wish to apply to this appointment. Select the Case and click Schedule.
Review the appointment details and payment amount, then tap Schedule and pay.
You can use a saved credit card that exists on your account or add a new credit card for payment.
Tap on the Choose credit card dropdown to select the desired card.
The card display will show the selected payment source.
For security purposes, only the last four digits of your saved cards will be shown.
Back will return to the previous screen.
Once the payment method is selected, tap Submit Payment.
Once paid, the screen displays Payment Submitted and Appointment Scheduled.
If you do not wish to use the card on file, tap Add new card.
If there is no card on file, you will be prompted to enter the card information, name and billing address.
Only the card types displayed are accepted through online bill pay.
Back will return to the previous screen.
Once all information is entered, tap Schedule and Pay.
Once paid, the screen displays Payment Submitted and Appointment Scheduled.
Check in
Upcoming appointments will display on the dashboard.
Tap Check In.
If your provider requires consent and/or intake forms be completed prior to check-in, they will display. Complete the form(s) and scroll down to tap Complete. To close without completing forms or checking in, tap Cancel.
Once applicable consent and/or intake forms have been completed, the screen will display Check In Complete.
Copays and deposits
Depending on your practice’s setup, you may be required to pay a copay or deposit when checking in to an appointment.
Once you have tapped Check In and completed consent and intake forms (if applicable), you will be notified your appointment type requires payment and be prompted to select the insurance case you wish to apply to this appointment. Select the Case and click Continue.
Review the appointment details and payment amount, then tap Submit Payment.
You can use a saved credit card that exists on your account or add a new credit card for payment.
Tap on the Choose credit card dropdown to select the desired card.
The card display will show the selected payment source.
For security purposes, only the last four digits of your saved cards will be shown.
Back will return to the previous screen.
Once the payment method is selected, tap Submit Payment.
Once paid, the screen displays Payment Submitted and Check-In Completed.
If you do not wish to use the card on file, tap Add new card.
If there is no card on file, you will be prompted to enter the card information, name and billing address.
Only the card types displayed are accepted through online bill pay.
Back will return to the previous screen.
Once all information is entered, tap Pay Now.
Once paid, the screen displays Payment Submitted and Check-In Completed.