View your appointments
The MyRXNT dashboard will display up to five upcoming appointments.
Tap View All or tap Appointments in the bottom navigation bar to see more upcoming and past appointments.
Switch between viewing upcoming and past appointments.
Upcoming appointments display the date, time, and location, along with the appointment status, type, and the provider you’re scheduled with.
Past appointments show the date, time, and location, as well as the appointment type and the provider you saw.
Sort appointments
Tap the Sort feature within the Upcoming or Past appointments, then tap the option you'd like to sort by.
- Date
- Sorts appointments by the scheduled date. Most recent appointments are at the top of the list.
- Provider
- Sorts appointments by the last name of the provider they were scheduled with.
- Status
- Sorts appointments by their status. This option is only available for the Upcoming appointments tab.
- Type
- Sorts appointments by the type of visit.
Request an appointment
Not all providers use the request appointment feature. The option you see in the MyRXNT app is based on what your provider's office has chosen to implement.
From the dashboard navigation menu, select Appointments.
Tap Request Appointment.
Add the reason for your appointment and choose a preferred location and provider. If you don't have a location or provider preference, you can select any available.
Optionally, you can also add the appointment type to your request.
Tap Date & time to select up to three date preferences for your appointment.
Tap a date you prefer to be seen. Repeat this up to three times.
Tap on the toggle to indicate your preference for a morning or afternoon appointment on your selected dates.
Tap the trash can icon at any time to remove a date preference.
Alternatively, check the box for First Availability to let your provider know that you want the soonest available appointment.
Tap Request Appointment to complete your request.
This is not a scheduled appointment with your provider. Your provider's office will schedule your appointment from your request. Contact your provider's office directly if you have questions about the status of an appointment request.
Schedule an appointment
Not all providers use the schedule appointment feature. The option you see in the MyRXNT app is based on what your provider's office has chosen to implement.
From the dashboard navigation menu, select Appointments.
Tap Schedule Appointment.
Select the desired Location, Provider, and Appointment type, then tap Search to see available times.
Telehealth appointments
If your provider has self-scheduling turned on, and the selected person resource and appointment type offer virtual appointments, you'll notice a fourth dropdown menu. Choose between a Virtual or In-Person appointment.
In the upper right corner, you can toggle between week and day views. Swipe to browse through more days or weeks. Tap a time slot to choose and schedule your appointment.
Review the appointment details and tap Schedule to confirm the appointment.
Your scheduled appointment will appear on your upcoming appointments list.
Copays and deposits
Depending on your practice’s setup, you may be required to pay a copay or deposit when scheduling an appointment from your portal.
Once you have selected your desired appointment slot, you will be prompted to select the insurance case you wish to apply to this appointment. Select the Case and tap Schedule.
The appointment copay/deposit amount will be shown at the top and is automatically selected. To move forward with this payment, tap Pay Now. If you have a balance on your account, it will also appear here. You can choose to deselect it if you don't want to pay it right now.
You can use a saved credit card that exists on your account or add a new credit card for payment. Tap the Choose credit card dropdown to pick the card you want to use if you have more than one saved. If there is no card on file, you will be prompted to enter the card information, name and billing address.
The card display will show the selected payment source. For security purposes, only the last four digits of your saved cards will be shown.
Once the payment method is selected, tap Schedule and Pay.
If you do not wish to use the card on file, tap Add new card.
Once paid, the screen displays Payment Submitted and Appointment Scheduled.
Manage upcoming appointments
Confirm
This option will only show for appointments that require confirmation. If you don't see this option, your provider doesn't need confirmation for the appointment.
Tap the three dot menu in the upper right of a Pending appointment.
Tap Confirm Appointment.
Tap Yes on the confirmation pop-up.
Access telehealth appointment
If your appointment is a telehealth visit, please tap Launch to join your virtual session. You'll need to complete check-in before you can access the Launch button.
Cancel
Not all providers allow cancellation from the MyRXNT app. If you don't see this option, contact your provider's office directly to cancel an appointment.
Tap the three dot menu in the upper right of an appointment.
Tap Cancel appointment.
Tap Yes to confirm that you want to cancel the appointment, or tap No to keep the appointment and return.
Reschedule
Not all providers allow rescheduling from the MyRXNT app. If you don't see this option, contact your provider's office directly to reschedule an appointment.
Tap the three dot menu in the upper right of an appointment.
Tap Reschedule appointment.
Feel free to update any appointment details if needed, then tap Search to choose from available appointment times.
Review the available appointment times for the criteria you chose, and tap a time block to select it.
If all appointment details look correct, tap Reschedule. If not, tap Cancel to adjust.
Check in
Upcoming appointments will display on the dashboard. Tap Check In.
If your provider requires consent and/or intake forms be completed prior to check-in, they will display. Complete the form(s) and scroll down to tap Complete. To close without completing forms or checking in, tap Cancel.
Once applicable consent and/or intake forms have been completed, the screen will display Check In Complete.
Copays and deposits
Depending on your practice’s setup, you may be required to pay a copay or deposit when checking in to an appointment.
Once you have tapped Check In and completed consent and intake forms (if applicable), you will be notified your appointment type requires payment and be prompted to select the insurance case you wish to apply to this appointment. Select the Case and tap Continue.
The appointment copay/deposit amount will be shown at the top and is automatically selected. To move forward with this payment, tap Pay Now. If you have a balance on your account, it will also appear here. You can choose to deselect it if you don't want to pay it right now.
You can use a saved credit card that exists on your account or add a new credit card for payment. Tap the Choose credit card dropdown to pick the card you want to use if you have more than one saved. If there is no card on file, you will be prompted to enter the card information, name and billing address.
The card display will show the selected payment source. For security purposes, only the last four digits of your saved cards will be shown.
Once the payment method is selected, tap Schedule and Pay.
If you do not wish to use the card on file, tap Add new card.
Once paid, the screen displays Payment Submitted and Check-In Completed.
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