Messaging may not be available to you if your practice turns off the functionality in the Electronic Health Records. You will see a notification indicating that your healthcare provider has disabled patient messages and to please get in touch with them directly with any questions.
MyRXNT app messaging
View inbox
From the patient dashboard navigation menu, tap Messages.
New messages will display in bold with the name of the sender, the date and time they were received, and a brief preview of the message text. Tap on a message to reply.
Send a message
Send a message by selecting the pencil to search for your provider or staff members in the top right corner.
Begin typing the intended recipient's name in the search bar, and matchin results will populate below.
Depending on your provider's setup you may be able to send a message to a specific group name or categorized message thread. If your provider has this feature enabled, you will not be able to send a message to a specific individual.
Tap the desired message category to begin your message.
If your provider has enabled categorized messaging, you will still have access to view your previous messages between you and staff at your provider's office.
Tap the checkbox next to the provider or staff member's name, then select the checkmark at the top right to continue.
Type your message below, then tap Send (envelope icon). Tap the paperclip to include any relevant attachments.
Manage settings
Click on the three dot menu, then Settings.
Click the check box Enter to send to allow you to use the return button on your keypad to send a message. Set your Time zone using the dropdown menu. Click Save to continue.
You can also pin a conversation, mark it as unread, and/or leave a conversation by tapping the three dot menu on the message.
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