MyRXNT app messaging
Messaging in the patient portal makes it easy to securely communicate with your doctor’s office between visits, ask questions, and stay updated on your care without needing to call. It’s a convenient way to keep conversations in one place and get the information you need when it’s not urgent. Situations where this feature can help:
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Ask non-urgent questions about your treatment plan, medications, or next steps after an appointment.
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Receive updates from your provider, such as notes about test results or clarifications about your care.
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Share information your provider requested, like updates on symptoms or confirming details before an upcoming visit.
Messaging may not be available if your practice has not enabled this feature. If it is disabled, you’ll see a notification letting you know that patient messaging is turned off and advising you to contact your healthcare provider directly with any questions.
View inbox
From the patient dashboard navigation menu, tap Messages.
New messages will display in bold with the name of the sender, the date and time they were received, and a brief preview of the message text. Tap on a message to reply.
Get message notifications
If your practice has notifications enabled, you can turn them on in your patient portal app to make sure you’re alerted whenever you receive a new message from your provider.
Tap the Profile icon.
Tap Notifications.
Ensure the enable notifications from RXNT toggle is turned on. In the next steps, you can select whether you'd like to receive notifications via text, email, or both.
Message notifications are part of Health Notifications. You can choose to receive them by text, email, or both. If one or both of these options are already enabled, you’re already enrolled and don’t need to change anything unless you want to stop receiving them or update your communication preference.
Click here to learn more about the other notifications included in Health Notifications!
If your provider’s office hasn’t enabled Health Notifications for patients, your screen will display only the Coupons and Savings Card notifications.
Send a message
Send a message by selecting the pencil to search for your provider or staff members in the top right corner.
Begin typing the intended recipient's name in the search bar, and matchin results will populate below.
Depending on your provider's setup you may be able to send a message to a specific group name or categorized message thread. If your provider has this feature enabled, you will not be able to send a message to a specific individual.
Tap the desired message category to begin your message.
If your provider has enabled categorized messaging, you will still have access to view your previous messages between you and staff at your provider's office.
Tap the checkbox next to the provider or staff member's name, then select the checkmark at the top right to continue.
Type your message below, then tap Send (envelope icon). Tap the paperclip to include any relevant attachments.
Manage settings
Click on the three dot menu, then Settings.
Click the check box Enter to send to allow you to use the return button on your keypad to send a message. Set your Time zone using the dropdown menu. Click Save to continue.
You can also pin a conversation, mark it as unread, and/or leave a conversation by tapping the three dot menu on the message.
Still, need help? Contact us!
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