Trouble logging in?
In order to login, you must have a registered account. Patients must be invited by their provider to register for the patient portal.
You were invited to join the patient portal and successfully registered for your account
If you are receiving an error when logging in to the patient portal, proceed with the following steps: check the app, select the proper login type, recover your username, and reset your password. If these steps have been taken and you are still unable to login, reach out to your provider's office for assistance. See below instructions for each step!
You have not yet been invited by your provider to join the patient portal
Please reach out to your provider's office and inform them you would like to register for the patient portal. Ensure they have the following identifying information correct: your last name, date of birth, email address, and cell phone number. Once you receive the registration link, follow these steps to register for the patient portal.
Step 1: Check the app
Ensure you are using the correct app for the patient portal (MyRXNT).
Step 2: Select the proper login type
If the wrong login type is selected, your login credentials will fail. Properly indicate whether you are the Patient or a Representative using the toggle button.
Step 3: Recover username
Ensure the toggle button is set correctly for either Patient or Representative.
Tap Forgot Username.
Enter your email, last name, and date of birth to confirm your identity, then tap Submit.
You must use the same email address that your provider has on file in order to successfully confirm your identity. If you receive a message that your identity can't be confirmed, or if you aren't sure what email is on file for you, reach out to your provider's office.
Your username will display.
Step 4: Reset a forgotten password
Tap Forgot Password.
Enter your username and the email associated with your account, then tap Submit.
You must use the same email address that your provider has on file in order to successfully reset your password. If you receive a message that your identity can't be confirmed, or if you aren't sure what email is on file for you, reach out to your provider's office.
You'll receive an email with a link to reset your password. The email subject will read RXNT Patient Portal - Password Reset. Tap Reset Password.
Check your Spam or Junk folder if you don't receive the email within five minutes.
Your username will automatically populate in the top field. Create your new password, confirm the new password, then tap Save.
Step 5: Reach out to your provider's office
If you're having trouble logging in to the patient portal after following the previous steps, you may need to contact your provider's office to confirm the following identifying information:
- Email Address
- Last Name
- Date of Birth
If your provider's office needs to update any of your identifiers, ensure they have done so prior to attempting the login again.
If your provider's office had your information recorded correctly and you are still unable to login, please reach out to the RXNT Customer Service team at 1-800-943-7968, option 1, or support@rxnt.com.
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