Trouble logging in?
In order to login, you must have a registered account. Patients must be invited by their provider to register for the patient portal.
You were invited to join the patient portal and successfully registered for your account
If you are receiving an error when logging in to the patient portal, proceed with the following steps: check the app, select the proper login type, recover your username, and reset your password. If these steps have been taken and you are still unable to login, reach out to your provider's office for assistance. See below instructions for each step!
You have not yet been invited by your provider to join the patient portal
Please reach out to your provider's office and inform them you would like to register for the patient portal. Ensure they have the following identifying information correct: your last name, date of birth, email address, and cell phone number. Once you receive the registration link, follow these steps to register for the patient portal.
Step 1: Check the app
Ensure you are using the correct app for the patient portal (MyRXNT).
Step 2: Select the proper login type
If you're choosing to login with your username and password, ensure you properly indicate whether you are the Patient or a Representative. If the wrong login type is selected, your login credentials will fail.
You can also login using your Last Name, Date of Birth, and Email or Cell. Use this option if you're a patient or a representative registered with multiple offices through the RXNT patient portal. It allows you to conveniently access all your accounts with just one login.
Step 3: Recover username
Ensure you're toggled to the Username & Password login option, then tap Forgot Username.
Please select if you are the Patient or the Representative, then provide your Last Name, Date of Birth, and Email address. Once you've filled in the details, just tap Reset Password.
You'll receive a confirmation that an email has been sent to your inbox if there is an account associated with the information you provided. Open the email and retrieve the username(s) that were sent to you.
If you have several patient and/or representative accounts, you will receive an email with all the relevant usernames for your accounts.
Step 4: Reset a forgotten password
Ensure you're toggled to the Username & Password login option, then tap Forgot Password.
To get started, please select if you are the Patient or the Representative. Next, enter your Username and Email address, then tap Reset Password.
You must use the same email address that your provider has on file in order to successfully reset your password. If you receive a message that your identity can't be confirmed, or if you aren't sure what email is on file for you, reach out to your provider's office.
You'll get confirmation that an email has been sent to your inbox. Open the email and tap the Reset Password link.
Check your Spam or Junk folder if you don't receive the email within five minutes.
On the Reset Password page, your username will be pre-filled. Just enter your New Password and then Confirm it below. Once they match, go ahead and tap Update Password to move forward.
Step 5: Reach out to your provider's office
If you're having trouble logging in to the patient portal after following the previous steps, you may need to contact your provider's office to confirm the following identifying information:
- Email Address
- Last Name
- Date of Birth
If your provider's office needs to update any of your identifiers, ensure they have done so prior to attempting the login again.
If your provider's office had your information recorded correctly and you are still unable to login, please reach out to the RXNT Customer Service team at 1-800-943-7968, option 1, or support@rxnt.com.
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