Respond to Pending Prescriptions

Pending prescriptions

Pending prescriptions are generated from within the practice, most likely by a staff user, for a doctor to approve at a later time. For example, a nurse could set up a prescription requested by a patient while the doctor is not in the office. The doctor could later review and approve or void the prescription.

Click Prescriptions on the main menu header of the provider dashboard.

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Select the Pending tab. The amount of pending prescriptions will be indicated in parentheses.

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Review pending prescriptions below. If a patient has multiple pending prescriptions, the number will be indicated in parentheses after the patient's name. To respond to all prescriptions for the patient at once, select the checkbox preceding the patient's name.

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To respond to only certain prescriptions, simply select one or more of the checkboxes preceding the medication(s).

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Click Approve to transmit the selected prescription(s) to the pharmacy.

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Click Approve on the confirmation popup if the listed prescriptions are correct. 

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Click Void to deny the selected prescription(s).

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Select a Void Reason from the dropdown menu. Choose from:

  • Patient unknown to the Provider
  • Patient never under Provider care
  • Patient no longer under Provider care
  • Patient has requested refill too soon 
  • Medication never prescribed for the patient
  • Patient should contact Provider first
  • Fill/Refill not appropriate
  • Patient needs appointment
  • Prescriber not associated with this practice or location
  • Request already responded to by other means (e.g. phone or fax)
  • Medication denied at patient request
  • Patient had allergy to requested medication
  • Medication has been discontinued

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Enter any applicable Comments (not required), then click Ok.

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Once done, a popup notification will appear in the upper right-hand corner informing you the void was successful.

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Approved controlled substances

Controlled medications are indicated by CS and require additional two-factor authentication by the provider. 

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Click the Rx icon to approve a prescription for a controlled medication.

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Review the prescription details and click Send to transmit it to the pharmacy.


Enter your Login Password  (the password associated with your user account, used to login to RXNT), and the OTP Password generated by your EPCS token, then click Sign.


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