Your provider must be using RXNT Scheduling in order for you to check into your appointment from the patient portal. Not all providers use the schedule or request appointment features. The option you see in your patient portal is based on what your provider's office has chosen to implement.
Schedule appointment
Begin by navigating to the Appointment tab within the main menu header of the portal dashboard.
Upcoming appointments are displayed here. Click Schedule Appointment.
Select your preferred Location, Provider, and Appointment Type, then click Search.
A list of available appointments will be displayed. Select your desired time slot.
Review the details on the right and click Schedule to confirm the appointment.
You'll see a confirmation message at the bottom of the screen.
The appointment will be displayed as an upcoming appointment.
Telehealth appointments
Supplement in-person visits with virtual follow-ups and remote communication with your provider!
If your doctor's office has enabled the virtual appointment feature, you may see a fourth dropdown menu if a specific Provider and Appointment Reason are chosen. If so, select Virtual or In-Person based on your preference for the appointment. Proceed with the steps detailed above to complete the appointment setup.
This feature is not yet available in the MyRXNT app.
Copays and deposits
Depending on your practice's setup, you may be required to pay a copay or deposit upon scheduling an appointment.
Once you have selected your desired appointment slot, you will be notified the selected appointment type requires payment and prompted to select the insurance case you wish to apply to this appointment. Select the Case and click Schedule.
Your Account Number, Date of Birth and Last Name will be pre-filled into the patient bill pay window. Review the information and made any necessary revisions. Once complete, click Submit.
The payment amount will be detailed along with your demographics.
Scroll down to complete all required credit card information.
Click Submit to complete.
Once submitted, the window will display Payment submitted and appointment scheduled successfully.
Reschedule appointment
Navigate to the Appointments tab.
Click Reschedule next to the appointment you need to reschedule.
Click Yes on the notification asking if you are sure you want to reschedule your appointment.
Review the Location, Provider, and Appointment Type, making changes as needed. Once done, click Search. Select your choice from the available timeslots below, then click Schedule.
Start check-in
On the Appointments page, click Check-in to the right of the appointment.
Appointments can only be checked into on the day they are scheduled.
Sign consent forms
You will automatically be prompted with any unsigned consent forms. Check the agreement to sign electronically and type your name in the text box.
Click Sign.
Complete intake forms
Once you have signed all consent forms, you will be prompted to complete any outstanding intake forms. Fill in your information and click Complete at the bottom of the form.
Pay balance
If your provider is enrolled with payment processing and you have an outstanding balance, you'll be redirected to the online bill pay page to make a payment on your account.
Copays and deposits
Depending on your practice's setup, you may be required to pay a copay or deposit upon checking in to your appointment.
Once consent and intake forms have been competed (if applicable), you will be notified your appointment requires payment and be prompted to select the insurance case you wish to apply to this appointment. Select the Case and click Continue.
Your Account Number, Date of Birth and Last Name will be pre-filled into the patient bill pay window. Review the information and made any necessary revisions. Once complete, click Submit.
The payment amount will be detailed along with your demographics.
Scroll down to complete all required credit card information.
Click Submit to complete.
Once submitted, the window will display Your transaction is completed successfully.
You will now be checked in for your appointment.
Launch your telehealth appointment
Once you've completed all forms, you'll be checked in for your appointment. If your appointment is for a telehealth visit, click Launch Appointment to launch it directly from your patient portal account. You can find this link within the Appointments tab as shown below, or, from the main dashboard of the patient portal.
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