Patient Portal Messaging

Messaging may not be available to you if your practice turns off the functionality in the Electronic Health Records. You will see a notification indicating that your healthcare provider has disabled patient messages and to please contact them directly with any questions.  

Messaging is located on the righthand sidebar on all screens, creating a central place for new messages and previous conversations.

Screenshot 2024-08-26 145409.png

Send a message

Click the chevron icon to expand the messaging sidebar.
Screenshot 2024-08-14 090619.png
Click the pencil icon to create a new conversation. You can message your provider and add multiple people to start the conversation.
Screenshot 2024-08-26 145912.png
Type in the search bar to find your provider or staff member. 

Depending on your provider's setup you may be able to send a message to a specific group name or categorized message thread. If your provider has this feature enabled, you will not be able to send a message to a specific individual.

Click the desired message category to begin your message. 

patients view.png

If your provider has enabled categorized messaging, you will still have access to view your previous messages between you and staff at your provider's office. 

ld messages.png

Screenshot 2024-08-26 160617.png
Check the box next to the provider or staff member you want to message, then click the check mark to start the conversation.
Screenshot 2024-08-26 160709.png

Reply to a message

Click on a message to see the full conversation and respond. 

Screenshot 2024-08-26 161056.png

Still, need help? Contact us!

Have a great idea? Tell us about it!

Was this article helpful?
0 out of 6 found this helpful