Patient Portal Messaging
Messaging may not be available to you if your practice turns off the functionality in the Electronic Health Records. You will see a notification indicating that your healthcare provider has disabled patient messages and to please contact them directly with any questions.
Messaging can be found on the right side of every screen, providing a convenient spot for new messages and past conversations. Upon login, the messaging center will be automatically expanded on the patient dashboard.
As you move around the patient portal, the messaging center will be minimized into a sidebar on all other screens.
To expand the sidebar, click the chevron icon.
Message notifications
If your provider's office has health notifications enabled, you'll receive alerts whenever your provider sends you a new message, as long as you have the preferences turned on as well.
To receive alerts when your provider sends you a message, please make sure your Health notifications are enabled. Go to Settings, which will open on the Notifications tab.
Make sure Notifications are toggled on. After that, under Health, choose either Text or Email based on how you'd like to be contacted.
Send a message
Click the pencil icon to create a new conversation. You can message your provider and add multiple people to start the conversation.
Depending on your provider's setup you may be able to send a message to a specific group name or categorized message thread. If your provider has this feature enabled, you will not be able to send a message to a specific individual.
Click the desired message category to begin your message.
If your provider has enabled categorized messaging, you will still have access to view your previous messages between you and staff at your provider's office.
Reply to a message
Click on a message to see the full conversation and respond.
Still, need help? Contact us!
Have a great idea? Tell us about it!