Patient Portal Messaging
Messaging may not be available to you if your practice turns off the functionality in the Electronic Health Records. You will see a notification indicating that your healthcare provider has disabled patient messages and to please contact them directly with any questions.
Messaging is located on the righthand sidebar on all screens, creating a central place for new messages and previous conversations.
Send a message
Depending on your provider's setup you may be able to send a message to a specific group name or categorized message thread. If your provider has this feature enabled, you will not be able to send a message to a specific individual.
Click the desired message category to begin your message.
If your provider has enabled categorized messaging, you will still have access to view your previous messages between you and staff at your provider's office.
Reply to a message
Click on a message to see the full conversation and respond.
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