Patient Portal Messaging

Messaging may not be available to you if your practice turns off the functionality in the Electronic Health Records. You will see a notification indicating that your healthcare provider has disabled patient messages and to please contact them directly with any questions.  

Beginning Wednesday, April 24th, 2024, depending on your provider's setup you may be able to send a message to a specific group name or categorized message thread. If your provider has this feature enabled, you will not be able to send a message to a specific individual.

Messaging is located on the righthand sidebar on all screens, creating a central place for new messages and previous conversations.

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Send a message

Click the chevron icon to expand the message details.
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Click the pencil icon to create a new conversation. You can message your provider and add multiple people to start the conversation.
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Type in the search bar to find your provider or staff member. 

Beginning Wednesday, April 24th, 2024, depending on your provider's setup you may be able to send a message to a specific group name or categorized message thread. If your provider has this feature enabled, you will not be able to send a message to a specific individual.

Click the desired message category to begin your message. 

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If your provider has enabled categorized messaging, you will still have access to view your previous messages between you and staff at your provider's office. 

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Check the box next to the provider or staff member you want to message, then click the check mark to start the conversation.
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Reply to a message

Click on a message to see the full conversation. Messages will be marked with the date and time they were sent.

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