New Pay Your Bill Experience in the Patient Portal - Desktop

Pay your bill

Log in to the patient portal and navigate to the quick links at the bottom right. From there, you can easily pay your bill, schedule appointments, and upload documents. If you have an outstanding balance, the amount due will be displayed.

Click Pay to go directly to patient bill pay.

Not all providers offer this feature. If you don’t see this option in the Quick Links section, your provider has not enabled electronic patient bill pay. 

All balances are selected by default. Use the checkboxes to deselect any dates of service you don't want to include in your payment. 

If you made a payment within the last 24 hours, the balance may not reflect the recent payment. 

The full outstanding amount is entered by default for each date of service.

To make a partial payment, enter a different amount in the Pay field. 

To pay your bill, select a saved credit card from the Choose Card list.

To remove a saved credit card on file, contact your provider's office.

Or

Click Add New Card to enter your card details, then click Save

The card details will appear below, showing the last four digits and expiration date so you can confirm it's the correct credit card. 

If you have multiple cards on file, select the three dots next to a card and choose Set As Default to make it your default payment method. 

The Account Summary displays your total outstanding balance, while the Payment Summary displays your total payment amount and any remaining balance. 

Once you’ve confirmed all payment information, click Submit Payment to complete your payment. 

A Payment Submitted confirmation screen will display the practice and patient details, payment summary, total amount paid, and any remaining balance. 

A copy of the receipt will be automatically emailed to the email address on file. To send a copy to a different email address, click Email Receipt, enter the email address, and click Send

Billing summary

You can also access your statements and Patient Bill Pay from the Billing Summary tab. From there, you can review your billing information, view your statements, and make a payment. 

Click on Billing Summary in the main menu header.

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The Statements tab is displayed by default, showing the statement date and a View Statement option to access all statements that have been generated. 

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Click Pay Bill to open the Patient Bill Pay screen, then follow the same steps outlined in the Pay Your Bill section. 

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