When accessing RXNT, it is crucial that your device is compatible with RXNT's system requirements to ensure optimal performance.
System Requirements
| Component | Recommended | Minimum |
|---|---|---|
| OS | Windows or Mac OS | Windows or Mac OS |
| Resolution | 1920*1080 at 100% zoom | 1200*800 at 100% zoom |
| Processor | 2 GHz | 2 GHz |
| RAM | 8 GB | 4 GB |
| Screen Size | 24 inch1 | 13 inch1 |
| Internet Speed | 25 Mbps | 10 Mbps |
1screen size specifications assume that the browser window is viewed in "full screen" mode, with no additional zoom applied in the browser application.
Supported Browsers
Ensure that you are using the latest version of Google Chrome (recommended), Microsoft Edge (Chromium Version Only), or Mozilla Firefox.
In the top right corner of Google Chrome, if the menu icon is green, yellow, or red, it means you have a browser update available. Click the three dots in the top right corner of the screen, select Help, then About Google Chrome, and click Update Google Chrome.
Delaying your browser updates can result in a significant reduction in your browser performance. Browser updates will also help you keep your computer safe and secure, protecting you from different types of malware.
Performance
It's recommended that virus/malware scans run outside of business hours to exprience optimal performance from RXNT. Also, make sure to restart your computer regularly.
Mobile
RXNT is supported on Android or iOS through our mobile applications. Find our apps in Google Play or the App Store.
Browser Settings
Extensions
Browser extensions may cause degradation of the RXNT solution.
Ad Blockers
Ad blocker programs are not supported and may prevent RXNT from functioning properly in your browser.
Accessibility Settings
Using accessibility settings that change colors, font sizes, and other on-screen items may prevent RXNT from functioning properly in your browser.
Single Tab (EHR)
Starting October 4th, 2023, we are introducing a 'Single Tab Session Mode' to ensure a seamless and secure user experience. This feature limits the usage to one browser tab, preventing potential data corruption issues caused by multiple tabs sharing the same session ID.
When opening a new tab of the E-Prescribing or Electronic Health Record, you will receive a notification that it's already open in another tab.
Clicking Accept will deactivate the previous tab that you have opened.
While we advise against using multiple tabs, if needed, it's recommended to open additional tabs in an incognito window in Chrome. This ensures each tab has a unique session ID, eliminating any risk of data corruption.
Navigate to the three dots in the top right corner of your browser, and select "New Incognito window."
Cache & Cookies
Clearing your cookies and cache only takes a minute, but this needs to be done regularly to give you the best possible experience with RXNT.
Clearing your cookies and cache begins by navigating to your browser. Open Google Chrome to begin.
When you open Google Chrome, you will be brought to this screen. Click the three dots in the top right corner of the screen. Click Settings.
Within settings, click Privacy and Security and then select Clear Browsing Data.
Click Clear data.
Clearing your cookies and cache begins by navigating to your browser. Open Mozilla Firefox to begin.
When you open Firefox, you will be brought to this screen. Click the three lines in the top right corner of the screen. Click Preferences.
Within preferences, click Privacy and Security, and then select Clear Data.
Click Clear.