When accessing RXNT, it is crucial that your device is compatible with RXNT's system requirements to ensure optimal performance.

¹screen size specifications assume that the browser window is viewed in "full screen" mode, with no additional zoom applied in the browser application.

Device support

RXNT supports operating systems, browsers, and devices that still receive security updates from their vendor (such as Microsoft, Apple, or Google).

• Keep your operating system, browser, and any related tools updated with the latest vendor security patches.
• When a vendor ends support for an operating system, browser, or device, RXNT no longer supports it.
• Automatic security updates help protect patient data and support your HIPAA security obligations.

Browser support & Ambient IQ extensions

Browser compatibility & extension limits: Because RXNT portals are optimized for Chromium architecture, Ambient IQ extensions function exclusively on Google Chrome and Microsoft Edge. Consequently, users leveraging Ambient workflows must utilize one of these two browsers; Firefox remains an option for all other workflows. 

Microphone permissions: System and browser permissions must permanently allow host microphone access for the extension.

Exam room microphone hardware: For ambient clinical documentation, practices should deploy tabletop omnidirectional boundary microphones (e.g., USB conference speakerphones) placed centrally between provider and patient.

Workstation hardware: For individual dictation, close-talk directional headsets with active noise cancellation are recommended.

Ad blockers: Ad blocker programs are not supported and may prevent RXNT from functioning properly in your browser.

Accessibility settings: Using accessibility settings that change colors, font sizes, and other on-screen items may prevent RXNT from functioning properly in your browser.

Single tab (EHR): When opening a new tab of the E-Prescribing or Electronic Health Record, you will receive a notification that it's already open in another tab.

Clicking Accept will deactivate the previous tab that you have opened.

Update browser

Ensure that you are using the latest version of Google Chrome (recommended), Microsoft Edge (Chromium Version Only), or Mozilla Firefox.

In the top right corner of Google Chrome, if the menu icon is green, yellow, or red, it means you have a browser update available. Click the three dots in the top right corner of the screen, select Help, then About Google Chrome, and click Update Google Chrome.

Delaying your browser updates can result in a significant reduction in your browser performance. Browser updates will also help you keep your computer safe and secure, protecting you from different types of malware.

Cache & cookies

Clearing your cookies and cache only takes a minute, but this needs to be done regularly to give you the best possible experience with RXNT.

Performance

It's recommended that virus/malware scans run outside of business hours to experience optimal performance from RXNT. Also, make sure to restart your computer regularly.

Security & network

To help protect patient information and keep RXNT running smoothly, we recommend the following:

• Turn on full-disk encryption: BitLocker for Windows or FileVault for Mac.
• Configure your operating system to lock after 5–10 minutes of inactivity at most.
• In offices with multiple providers, set aside 5–10 Mbps of dedicated bandwidth for each person using RXNT at the same time. This covers charting, Ambient IQ audio streaming, and video telehealth.

Mobile

RXNT is supported on Android and iOS through our mobile apps, including the RXNT app and the MyRXNT Patient Portal app. Download them from Google Play or the App Store.

• iPhone and iPad: Use an Apple device that is still supported by Apple and can run a currently maintained version of iOS or iPadOS.
• Android: Use only approved, certified Android devices running a vendor-supported version of Android. Rooted devices, custom ROMs, and unapproved Android hardware are not supported.
• App permissions: Allow the app to use your camera (document scanning, insurance card capture, video telehealth) and microphone (ambient recording, mobile dictation).