Download and Login to the RXNT Check-In App

Apple download guide

From the App Store, search "RXNT Check-In".
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Once the app below populates, tap the Download icon.

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Once fully downloaded, Open the app.

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Android download guide

From the Google Play Store, search "RXNT Check-In".

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Once it populates below, tap the app.

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Tap Install.

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Once the app installation is complete, tap Open.

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Login

After entering their username and password, users will be prompted to complete multi-factor authentication (MFA) by choosing whether to receive a verification code via text or email. Texts will be sent to the cell phone number on file for the user and emails will be sent to the email address on file for the user. If the user does not have a cell phone on file, they will be required to enter one immediately after logging in. The initial rollout for mobile MFA begins gradually on June 17th, 2024, and will be fully implemented for all customers by June 19th, 2024.

Open the RXNT Check-In app on your device, enter your username and password, then tap Continue.

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Multi-factor authentication (MFA)

The initial rollout for mobile MFA begins gradually on June 17th, 2024, and will be fully implemented for all customers by June 19th, 2024.

As part of our ongoing commitment to keeping private health information secure, users are required to provide a secondary verification to access their account.

After entering your username and password, you are prompted to choose whether to receive a verification code by Text message or Email.

If you do not have a cell phone number on file, you will be prompted to provide it below immediately after logging in. Enter your cell phone number, then tap Verify to be texted a verification code. Once verified, the phone number will be saved to your account. To edit your cell phone number or email address on file, go to Account Setup, which is accessed on a desktop. 

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Select your preferred MFA method and tap Continue.

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Text message Email

If you opted to receive your verification code by text message, open the text message on your cell phone to view the code.

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Enter the code below, then tap Submit to log in.

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Verification codes are valid for 10 minutes. The popup indicates how much time you have before the code expires.

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MFA Options

Remember this device for 30 days

Tap Remember this device for 30 days to skip MFA for 30 days on your device. 

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Resend verification code

If your code expires or you do not receive it, tap Resend to receive a new verification code.

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Change verification code delivery method

If you initially opted to receive the verification code via email, tap Resend to SMS to receive a code via text message instead. 

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If you initially opted to receive the verification code via text message, tap Resend to email to receive a code via email instead. 

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Use recovery code from practice administrator

If you are unable to complete MFA, reach out to your practice administrator for a recovery code. Once you have received the code, tap Have a recovery code? Enter it here.

The recovery code is valid for 10 minutes.

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Paste the recovery code below, then tap Submit to log in.

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Tap Return to mobile verification to return to the log in screen.

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Generate recovery code (practice administrators only)
If a user is unable to complete MFA for any reason, practice administrators have the ability to generate a recovery code specific to the user.

This is completed on a desktop.

Navigate to the Utility menu from the main product dashboard.

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Scroll the menu and click on Location and Staff Management.

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Click the User tab, then locate the intended user and click on their name.

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The user's information will display in a window to the right. 

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Scroll down to Multi Factor Authentication and click Generate Recovery Code.

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The code will appear below. Click Copy and provide the user with their recovery code. 

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The recovery code is valid for 10 minutes.

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