Following the correct steps when amending posted payments is essential to ensure accurate data and balances and is displayed in the transaction screen and reports. Follow the steps outlined in the article or video below to correct posted payments accurately.
Correct posted payments
First, gather the payment method, patients, encounters, and payment line items you need to correct.
Create a new insurance payment or patient payment.
Choose the patient and the original payment.
Select the payment method and encounter associated with the payment you need to correct.
To Increase the payment amount, add a positive amount to the Payment Amount field.
Add a negative amount in the Payment Amount field to decrease the payment amount.
Enter the negative amount that zeros out the posted payment to negate the previous charge. For example, if you posted $190.00 as the original payment, you will need to enter -$190.00 to equal $0.00.
Click Save and Post.
A confirmation pop-up will appear. Click Post Payment to post the payment.
The new entry will reflect on the Patient Ledger, Insurance Payment Report, Patient Payment Report, Revenue Report, and Transaction Journal Report.
For any changes that will get made to posted payments, always start by fully negating the previous charge with a new one. Next, create a new payment with the correct information; This is useful when you need to update the payment method or payment amount.
Remove a previous adjustment amount
Gather the patients, encounters, line items, and adjustments that you need to correct.
Create a new insurance payment or patient payment.
Choose the patient and the original payment.
Choose the payment method as Zero Payment with a payment amount of $0.
Select the encounter associated with the payment that you need to correct.
Navigate to the line item that needs to be amended and select the adjustment code used in the posted payment.
Enter a negative amount in the Adj. Amount field to reduce the adjustment amount.
Repeat this process for every adjustment that needs a correction, and click Save and Post.
A confirmation pop-up will appear. Click Post Payment to confirm.
The new entry will reflect on the Patient Ledger, Insurance Payment Report, Patient Payment Report, Revenue Report, and Transaction Journal Report.
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