Edit & Resubmit Claim Information

If you need to update your claim information or resubmit a corrected claim, you can easily edit the claim information and resubmit it.

Billing dashboard

Click Encounters

Billing_Dashboard.png

Click on the Encounter Number to open the encounter. 

After making edits, click Manage Claims

Screen_Shot_2021-08-23_at_1.44.47_PM.png

Click the Checkbox to select the insurance. 

The option to Suppress Previous Payment Information on a Claim is available when resubmitting a claim if you have already posted a payment and do not wish to include the payment amount on the claim. 

Click Create Claim.

Select the Resubmission Code from the drop-down menu. 

If the claim is being resubmitted to Medicare or BCBS, the Original Reference Number must be replaced with the ICN number. 

To add additional claim notes in Box 19 on the 1500 claim form, select the desired option from the Claim Notes drop-down menu. 

Click Save or Send Claim

Claims that were originally sent to Optum IEDI:

  • Check the Clearinghouse column on the Claims screen to check the original clearinghouse. 

  • If Optum is listed, the Original Ref. No. is not required, as the claim will be routed to Relay Exchange and will be received as a first-time claim. 

 

Still, need help?  Contact us!

Have a great idea?  Tell us about it!

 

Was this article helpful?
1 out of 4 found this helpful