August 19th
Practice Management
Patient name and address fields added to payment screens in Billing and Scheduling
To better support credit card payments when the cardholder is different from the patient, First Name, Last Name, and Address fields have been added to the following payment processing screens:
- Scheduling → Appointment → Accept Payment
- Scheduling → Appointment Dashboard → Accept Payment
- Billing → Patient Payment → Accept Credit Card Payment
- Billing → Patient Dashboard → Payment Plan Payment stepper
These new fields allow the appropriate cardholder information to be entered during payment processing, helping ensure accurate billing and a smoother payment experience.
Click here, here, and here to learn more!
Two-way appointment reminders
Two-Way Appointment Reminders are now available to all customers, allowing patients to easily confirm or cancel appointments by replying directly to reminder text messages. This enhancement helps reduce no-shows, keeps schedules up to date, and minimizes the need for staff to manually update appointment statuses.
Patients will be able to respond to reminder text messages up to 24 hours before their scheduled appointment:
- Reply "Yes" to automatically update the appointment status to Patient Confirmed.
- Reply "No" to automatically update the appointment status to Canceled.
If a patient sends multiple responses, the most recent response received at least 24 hours before the scheduled appointment will determine the final appointment status.
New encounter screen updates
The Diagnosis and Line Item sections of the New Encounter Screen have been upgraded to the latest version of Angular, the technology framework behind the application.
These updates provide a more consistent look and feel with the rest of the screen while maintaining the same functionality and workflow you’re already familiar with. Click here to learn more!
This feature will be introduced as part of a phased rollout, beginning with a limited group of customers before becoming available to all customers in the coming weeks.
Enhanced professional encounter screen
We're excited to introduce an updated Encounter Screen designed to streamline workflows and provide a more intuitive user experience. Click here to learn more!
As part of a phased rollout, access to the updated Encounter Screen is now being made available to a second group of customers. If you don't see the new Encounter Screen yet, no action is required. Access will continue to be expanded to all clients over the coming weeks.
August 12th
Mobile Apps
Microsoft and Okta SSO
The RXNT App now supports Microsoft SSO using Entra ID (formerly Azure AD) and Okta SSO, with Entra ID and Okta support for EPCS authentication and MFA. Click here to learn more!
Practice Management
Bulk write-offs
Users with Billing Manager permissions will soon be able to write off multiple balances at once using the new Bulk Write-Off feature on the Aging Report. This enhancement streamlines the write-off process for small or uncollectible balances and includes a Bulk Write-Off History Report for tracking completed transactions. Users without Billing Manager permissions can view write-off history but cannot create bulk write-offs.
Write-offs are applied to the current balance at the time of processing. If a balance changes after the Aging Report is generated, the write-off will be applied to the updated balance, while the Aging Report continues to display the balance that existed when the report was generated. Users without Billing Manager permissions can view historical write-off activity but cannot initiate new bulk write-offs.
This feature will be introduced as part of a phased rollout, beginning with a limited group of customers before becoming available to all customers in the coming weeks.
August 6th
Practice Management
Updated patient sex options in Billing and Scheduling to match EHR
The Patient Sex options on the Patient Profile screen in Billing and Scheduling have been updated to align with the options available in EHR, helping to prevent integration issues.
The following changes have been made:
- Unspecified has been renamed to Patient Sex Unknown.
- A new option, Identifies as Nonbinary Gender, has been added.
New parameters added to custom claim scrubbing
Three new parameters have been added to Custom Claim Scrubbing to provide greater control over claim validation:
- Claim Created Date - Stops claims with a created date that falls within the specified date range.
- Line Item Unit - Stops claims containing one or more line items with the specified unit value.
- Admission Date - Stops professional or institutional claims with the specified admission date.
System errors tab added to the encounter module
A new System Errors tab has been added to the Encounters module next to Corrections Required to make system-related issues easier to identify and manage.
Previously, encounters that failed due to system errors remained in the Unbilled Review tab. With this update:
- Encounters that fail during claim scrubbing or claim submission because of system errors are automatically moved to the System Errors tab.
- The System Messages column has been moved from the Review tab to the System Errors tab, providing error details and recommended next steps for resolving the issue.
HubSpot Integration
RXNT now integrates directly with HubSpot to bi-directionally synchronize patient and appointment data between the two systems, helping keep information accurate and up to date across both platforms. Click here to learn more!
Enhanced professional encounter screen
We're excited to introduce an updated Encounter Screen designed to streamline workflows and provide a more intuitive user experience. Click here to learn more!
As part of a phased rollout, access to the updated Encounter Screen is now being made available to a second group of customers. If you don't see the new Encounter Screen yet, no action is required. Access will continue to be expanded to all clients over the coming weeks.
July 29th
Practice Management
Two-way appointment reminders
We're introducing Two-Way Appointment Reminders, making it easier for patients to confirm or cancel appointments by simply replying to reminder text messages. This enhancement helps reduce no-shows, keeps schedules up to date, and minimizes the need for staff to manually update appointment statuses.
Patients will be able to respond to reminder text messages up to 24 hours before their scheduled appointment:
- Reply "Yes" to automatically update the appointment status to Patient Confirmed.
- Reply "No" to automatically update the appointment status to Canceled.
If a patient sends multiple responses, the most recent response received at least 24 hours before the scheduled appointment will determine the final appointment status.
This feature will be introduced as part of a phased rollout, beginning with a limited group of customers before becoming available to all customers in the coming weeks.
July 22nd
Electronic Health Records
Contactless patient enrollment appointment requests
Contactless Patient Enrollment can now be configured to automatically approve patients and take them directly into the appointment request workflow. This enhancement streamlines the enrollment process, making it easier for patients to request appointments while reducing manual steps for staff. Click here to learn more!
Enhanced inactive DEA warning for prescribers
We've updated the Inactive DEA warning to provide clearer, more informative guidance for prescribers. The enhanced message helps explain why the warning appears and outlines the steps needed to resolve the issue. Click here to learn more!
Automate encounter fax delivery
Automate the delivery of signed encounter notes to external facilities by mapping Places of Service to eFax contacts. This feature reduces manual workflows, improves reliability, and automatically logs transmissions using your existing eFax infrastructure. This feature will now be released and available to all customers. Click here to learn more!
Practice Management
Enhanced provider-based claim validation rules
When a provider parameter is selected (Referring Provider, Operating Provider, Supervising Provider, Purchase Service Provider, Ordering Provider, Scheduling Provider, or Attending Provider), a Conditions dropdown is displayed to define how the provider information should be validated.
The Conditions dropdown includes the following options:
- Specific Values (default) - Allows users to select one or more provider names from the Values multi-select dropdown.
- Blank for Encounter - Stops the claim when the selected provider parameter is blank at the encounter level
- Blank for at Least One Line Item - Stops the claim when the selected provider parameter is blank on at least one line item.
- Blank for Encounter or at Least One Line Item - Stops the claim when the selected provider parameters is blank at the encounter level or on at least one line item. This option is available only for provider parameters supported at both levels.
Available conditions depend on where the selected provider parameter is supported.
This enhancement provides greater flexibility when configuring provider-based claim validation rules and helps identify claims with missing required provider information before submission. Click here to learn more!
Sliding fee schedule enhancements
The Sliding Fee Schedule has been updated to support customized sliding fee configurations based on each dependent’s needs. Salary ranges are now validated independently for each dependent, allowing the same salary ranges to be used across multiple dependents without triggering validation issues.
When saving changes in Billing Utilities > Practice Setup > Sliding Fee:
- Overlapping salary ranges are not allowed for the same dependent.
- Salary ranges assigned to different dependents can overlap and will not trigger a validation error.
- If overlapping ranges are detected for a dependent, the system will prevent the changes from being saved and display a message identifying the dependent and the conflicting salary ranges.
Patient responsibility calculations will continue to be based on the selected dependent size and applicable salary range. Click here to learn more!
Performance improvements for the additional providers screen
We've enhanced the performance of the Additional Providers screen to provide a faster and smoother user experience. In some cases, you may notice a brief delay when saving changes after removing one or more previously selected provider types. To provide additional guidance, a tooltip has been added to explain this behavior. Click here to learn more!
New encounter screen layout updates
The following enhancements apply only to customers using the upgraded encounter screen:
More information visible by default: Additional line items and diagnoses are displayed without requiring as much scrolling.
- Improved Notes alert: A more noticeable indicator makes it easier to identify when notes require attention.
- Clearer section labeling: View More has been renamed to Additional Details to better describe the section and reduce screen clutter.
- Priority provider fields moved: The Referring Provider, Supervising Provider, and Scheduling Provider fields are now displayed above the Additional Details section for easier access.
- Enhanced visual hierarchy: Bolder section dividers, higher contrast, and a larger patient name improve readability and navigation.
- Copy Last Encounter relocated: The Copy Last Encounter option has been moved to the Encounter Details section, placing it closer to related information.
July 15th
Practice Management
Settle encounter option for billed encounters
The Settle Encounter button has now been enabled for billed $0 balance encounters, allowing users to settle eligible encounters regardless of their encounter status. With this enhancement, users can now complete the settlement process for eligible billed $0 balance encounters, including those that have already progressed through the billing workflow. This provides greater flexibility and helps ensure encounters can be properly finalized when no outstanding balance remains. Click here and here to learn more!
July 9th
Electronic Health Records
Updates to insurance coverage fields
The Coverage Type field has been updated from free text entry to a drop-down list, aligned with the standardized values used in PM to ensure consistency across systems.
In addition, a new optional field, Member Identifier, has been added. This field is positioned between Group Number and Group Name to improve data structure and maintain alignment with insurance record formatting requirements. Click here to learn more!
July 8th
Practice Management
Insurance payments screen - optimized warning loading on page load
Improvements have been made to reduce the time required to open an insurance payment.
Payment-level warnings and warnings for the currently selected encounter will continue to load automatically when a payment is opened. However, warnings for other encounters will now load only when the warnings checkbox is selected. This enhancement improves overall screen performance while still providing access to all warning details when needed. Click here to learn more!
Updates to insurance fields (MasterCasePayers Table)
A new optional field, Member Identifier, has been added to the MasterCasePayers table. This field is positioned between Group Number and From Date to improve data organization and alignment with insurance record requirements. The addition supports more complete insurance documentation while maintaining flexibility, as the field is not required for all entries. Click here to learn more!
July 2nd
Mobile App
Appointment scheduling & availability enhancements
We've updated the Scheduling experience in the RXNT app with a modernized interface that makes it easier to schedule appointments and manage availability. Enhancements include streamlined navigation, improved visual organization, and better accessibility for a smoother scheduling experience. Click here to learn more!