July 8th
Practice Management
Collections report enhancement
The Collections Report has been updated to display only the latest unique encounters sent to collections. If an encounter appears on multiple statements in the Collections tab, it will now be listed only once in the report. The report will also include details related to the associated patient, encounter, and the most recent statement. Click here to learn more!
Insurance payments screen - optimized warning loading on page load
Improvements have been made to reduce the time required to open an insurance payment.
Payment-level warnings and warnings for the currently selected encounter will continue to load automatically when a payment is opened. However, warnings for other encounters will now load only when the warnings checkbox is selected. This enhancement improves overall screen performance while still providing access to all warning details when needed. Click here to learn more!
Custom claim-scrubbing rules - support for null and blank values
Custom Claim Scrubbing Rules now support validation for blank or missing values, allowing users to better identify incomplete claim data before submission.
New rule options are available at both the encounter and line-item levels, including:
- Blank for Encounter - Stops the claim when the selected parameter is blank at the encounter level.
- Blank for at Least One Line Item - Stops the claim when the selected parameter is blank on one or more line items.
Depending on the configuration, these options may be available at the encounter level only, the line-item level only, or both. This enhancement improves claim accuracy by helping ensure required information is present before claims are submitted. Click here to learn more!
Updates to insurance fields (MasterCasePayers Table)
A new optional field, Member Identifier, has been added to the MasterCasePayers table. This field is positioned between Group Number and From Date to improve data organization and alignment with insurance record requirements. The addition supports more complete insurance documentation while maintaining flexibility, as the field is not required for all entries. More details coming soon!
Electronic Health Records
Updates to Insurance Coverage Fields
The Coverage Type field has been updated from free text entry to a drop-down list, aligned with the standardized values used in PM to ensure consistency across systems.
In addition, a new optional field, Member Identifier, has been added. This field is positioned between Group Number and Group Name to improve data structure and maintain alignment with insurance record formatting requirements. More details coming soon!
July 2nd
Mobile App
Appointment scheduling & availability enhancements
We've updated the Scheduling experience in the RXNT app with a modernized interface that makes it easier to schedule appointments and manage availability. Enhancements include streamlined navigation, improved visual organization, and better accessibility for a smoother scheduling experience. Click here to learn more!
June 25th
Electronic Health Records
Automate encounter fax delivery
Automate the delivery of signed encounter notes to external facilities by mapping Places of Service to eFax contacts. This reduces manual workflows, improves reliability, and logs transmissions using your existing eFax infrastructure. This feature will roll out to beta customers on 6/25/2026 and will be fully implemented for all customers in the near future.
Note: An active subscription to both EHR and Billing is required to use this feature. Click here to learn more!
Enable white-label support on new EHR header
Users can now customize the EHR header by adding their organization’s logo and selecting a custom primary color. This enhancement allows for improved branding and a more personalized user experience within the EHR interface. Click here to learn more!
June 24th
Data & Automation
SCIM Authentication
RXNT now supports SCIM-based user provisioning with compatible identity providers, automating user creation and deactivation to simplify user management and keep access synchronized across systems. Click here to learn more!
June 17th
Mobile App
LiveID Enrollment UI Modernization
The RXNT app’s LiveID token enrollment process now features an updated user interface designed to improve usability, accessibility, and overall navigation experience. Click here to learn more!
Practice Management
New claim-specific rule
A new claim-specific rule, "(Loop 2400) Send Delivery Indicator in Loop 2400," has been added. When this rule is enabled, a Delivery Indicator free-text field becomes available for each encounter line item. Any value entered in this field will be transmitted in Loop 2400 of the claim EDI. Click here to learn more!
Export options added to Charge Uploader
PDF and CSV export options have been added to the Imported tab, enabling users to export imported records in their preferred format. Click here to learn more!
June 15th
Electronic Health Records
Ambient IQ Chrome Extension Integration
This integration provides seamless access to Ambient IQ through a Chrome extension, allowing providers to record encounters, generate transcriptions, and manage documentation workflows without leaving their desktop environment. Click here to learn more!
June 10th
Practice Management
Multiple CPT code eligibility checks for Medicare payers
The Eligibility screens in Billing and Scheduler now support running eligibility checks for multiple CPT codes when the selected payer type is Medicare. The CPT code selection option will only be displayed for Medicare payers. Please note that Medicare returns eligibility responses only for certain CPT codes. If a response is unavailable for one or more selected CPT codes, the system will display the message: “Unable to Respond at Current Time.” Click here to learn more!
Enhanced professional encounter screen
We're excited to introduce an updated Encounter Screen designed to streamline workflows and improve the user experience. This enhancement is being rolled out gradually and is currently available to a limited group of clients. If you don't see the new screen yet, no action is required, access will be expanded to all clients over the coming weeks. Click here to learn more!
May 27th
Data & Automation
Company preferences page update
The Company Preferences page on the Product Dashboard has been updated to a new look and feel. Click here to learn more!
Electronic Health Records
Smart forms search by form ID
The Manage Smart Forms experience has been enhanced to support searching by Form ID within the existing Smart Forms modal. Click here to learn more!
Encounter preview before sign
Providers must now preview the encounter before signing to prevent data loss. On any tab except Preview, the Sign button shows “Preview and Sign” on hover and takes the provider to the Preview tab. There, the button changes to “Sign” to complete the signing process. Click here to learn more!
Practice Management
In-network and out-of-network indicators in eligibility responses
In-network and out-of-network indicators have been added next to the Coverage Level field in eligibility responses. Click here to learn more!
New claim-specific rule
A new claim-specific rule, “Suppress Payer Details on Printed Claims,” has been added to support payer-specific requirements, including Maryland Medicaid, which requires payer information to be excluded from printed claims. Click here to learn more!
Custom claim scrubbing
You can now create custom-defined scrubbing rules tailored to your organization’s specific needs, giving you greater control over the claim validation process. This feature helps identify potential issues before claims are submitted, reducing claim rejections, improving accuracy, and minimizing administrative workload. Click here to learn more!
May 26th
Electronic Health Records
Search bar added to tasks
Users can now search their tasks using keywords found in task titles and descriptions. Click here to learn more!
Mobile Apps
PHR enhanced login security
As part of enhanced account security, PHR users who sign in with a username and password will be required to complete multi-factor authentication (MFA) during login. Click here to learn more!
May 13th
Practice Management
ERA - discrepancy check tool
A new feature is available for both posted and unposted ERA insurance payments that identifies discrepancies between assigned payment amounts and the amounts received on the ERA.
By selecting “Check for Discrepancies” from the three-dot menu, a pop-up will display any discrepancies found.
- Unbalanced: The line item payment amount is either greater than or less than the ERA payment amount.
- Missing from ERA: Line item(s) exist in the payment but are not included in the ERA.
- Missing from Payment: Line item(s) exist in the ERA but are not included in the payment.
This tool helps improve accuracy and streamline the reconciliation process for ERA payments.
Audit log update
The Audit Log on the Insurance Payments screen has been upgraded to the latest version of Angular, featuring a refreshed user interface and improved performance. Click here to learn more!
Manage claims upgrade
The Manage Claims screen will be upgraded to the latest version of Angular, the underlying technical framework used to support the application. This upgrade is designed to improve the overall look, feel, and performance of the screen. No functional changes are being made, and all existing functionality will remain the same. Click here to learn more!