Denial Management Workflow

RXNT’s denial management workflow makes it easy to dispute denials. All ERAs are scanned for denials and automatically “left open” for easy identification. The adjustment amount associated with a denial is removed, with the rest of the insurance balance remaining intact. All items marked as left open will be moved to the denial queue so your team can rework the claims and receive maximum reimbursement.  

Take a look 

 To view denials, click on an insurance payment that was generated from an ERA.

Click on a patient and select the encounter you want to review.

If a line item in the encounter contains a denial adjustment code, the Leave Open box will be checked. 

The adjustment amount for the corresponding denial is $0.00.

Click Save and Post to move the denial to your denial management queue. 

Denial management queue

The Denied/Left Open tab is a section where you can focus on managing claims that have been denied by insurance companies. When denied claims are added to the Denied/Left Open tab, you have the ability to search and filter through various columns.

Click the Claims tab in the top navigation bar and select Denied/Left Open.


If you would like to send an appeal letter to the payer, click on the printer button in the Appeal Template column. The system will then prompt you to select one of your pre-made templates. Once you’ve selected the template you wish to use, click on the generate button so you can print, edit content, and re-generate, or send the letter. 

Note: Attaching denial statuses is critical for keeping track of the denial's status, especially considering that denials remain in the denied/left open tab indefinitely.

Select your Denial Status from the dropdown of denial statuses you've created. Choosing a denial status provides information about the current status of the denial, indicating whether it requires resubmission, review, or has been resolved.

An Encounter Status column has been added to the Denied/Left Open tab under the Claims screen. This feature is beneficial for filtering out specific encounter statuses when needed.

Don’t want to dispute an adjustment?

Scroll to the top of the insurance payment screen and click Print ERA to find the original adjustment amount.


Navigate to the line item in question to add the adjustment amount and deselect “Leave Open.” 


Click Save and Post and the payment will post with the denial.


What about my contractual obligations?  

We’ve got you covered! We’ll automatically enter the adjustment amount for the following denial codes and make sure the Leave Open box is not checked to prevent unnecessary work for your team: 

  • CO-237 
  • CO-24
  • CO-253
  • CO-144
  • CO-59
  • CO-96
  • CO-132

When you click Save and Post, the denials and their adjustment amounts will be posted to the line item. 

We’ll also automatically make the adjustment amount $0.00 for CO-23 and leave the Left Open box deselected. This will prevent additional work for your team since this represents the amount paid by another payer and is not a true adjustment.

What if I need to dispute my contractual obligations? 

Navigate to the line item in question to remove the adjustment amount and select “Leave Open.” 

Click Save and Post to move this to your denial queue. 

Additional Information

Turn off denial management

By default, Denial Management workflow will be turned ON for all companies. To turn it OFF, click Utilities.


Click Preferences


Select No for Enable Denial Management.


Click Save and log out and into the system to apply the preference.


Once the denial management is turned off, the leave open box will not be checked automatically for any ERA payments and the adjustment amount associated with the denial code will be automatically populated in the insurance payment.


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