A payment plan offers patients a convenient way to manage their balances, easing their financial burden while ensuring a steady income for your practice. Additionally, we offer the option to set up payment plans for zero balances, allowing monthly payments to be added to the patient fund.
You must be enrolled in our Payment Processing feature to use payment plans. Not yet enrolled with Payment Processing? Contact RXNT Customer Success at success@rxnt.com.
Steps to set up a payment plan
Navigate to the Patient Dashboard.
Search for the patient by entering their First or Last Name in the search field.
Alternatively, you can click the Filter icon to search for the patient by entering their Chart Number, Account Number, Date of Birth, Phone Number, or Zip Code.
Click on the Payment Plan.
Choose an amount to pay for your monthly payment plan from the available options.
OR
Select Custom Amount and enter the desired amount in the payment field. This amount will be charged monthly as part of the payment plan. Then, click Continue to Term.
Select the duration of your payment plan, you can choose to End after the balance is $0 or Custom Terms.
If you choose to End after the balance is $0. Select or enter the First Payment Date. The earliest date that can be chosen is the next day's date. The payment plan will remain active till the patient's balance is zero.
If you choose Custom Terms, enter the number of months for the payment plan, regardless of the outstanding balance. Then, select or enter the First Payment Date. The earliest available date is the following day. Payments will be automatically charged on the same day each month for the duration of the selected term.
Then, click Continue to Payment.
From the Select a Card dropdown menu, select a previously saved card or Add New Card to enter new credit card information. The selected card will be charged the specified payment amount each month until the payment plan term is completed.
If you selected a previously saved card, click Continue to Review.
If you selected Add New Card, enter the required card details, including Card Name, Card Type, Card Number, and Expiration Date.
In the Cardholder Details section, the Use Patient Profile Information checkbox is selected by default. the cardholder details automatically populate with the patient’s information from the patient profile, including their first and last name, phone number, full address, city, state, and ZIP code.
To edit this information, deselect the Use Patient Profile Information checkbox.
Click Continue to Review.
The credit card name and last four digits will be displayed in the Select Payment dropdown. If the information is correct, click Continue to Review.
Review the payment plan details. If the information is correct, click Start Payment Plan. The payment plan will then become active and remain active for the selected term.
The Payment Plan button on the patient dashboard changes to View Plan.
Note:
- When a payment is made through the payment plan, it will be an unapplied payment in the billing system. When the payment amount is applied, it will be deducted from the patient's balance.
- The payment plan will be active for the selected term irrespective of whether the patient's balance is 0. Any amount paid after the balance is zero will go to the patient fund.
Steps to view the payment plan
Click on the View Plan button. This will remain on the patient dashboard while the payment plan is active.
By default, the Plan Details tab opens. This shows the details of the payment plan that was set up.
Click on the Payment Summary tab. This tab shows the payment date and amount of the previous payments that were made through the payment plan. If no previous payments exist it will display a message saying No previous payments exist.
Steps to stop the payment plan
Click View Plan.
Click on Stop Plan. This will stop the plan immediately and the View Plan button changes back to Payment Plan on the patient dashboard.
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