Cancel a Pending Rx on the Provider Dashboard
Locate the Patient & Prescription that needs to get canceled on the Pending Tab. Select the radio button next to the drug. Click the ellipsis at the bottom of the screen to open the prescription options.
Cancel the prescription
Select Cancel Rx at Pharmacy to immediately send a cancel request to the pharmacy. The prescription status will display as Pending Cancel until the pharmacy responds to the cancel request.
Not all pharmacies allow prescriptions to get canceled. If a pharmacy doesn't accept cancellations, the Cancel Rx option will not appear.
If the pharmacy approves the cancel request, the status will change to Cancel Approved, and the prescription will display with a strikethrough on the history. If the pharmacy sends any additional notes about the cancel request, they get displayed after the status.
If the pharmacy denies the cancel request, the status will change to Cancel Denied, and the prescription will remain active on the history. The reason for the denial will display after the status.
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