Cancel a Prescription

Locate the prescription

Find the prescription you would like to cancel on the History section of the patient's record and select it. Click the ellipsis at the bottom of the screen to open the prescription options.

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Cancel the prescription

Select Cancel Rx at Pharmacy to immediately send a cancel request to the pharmacy. The prescription status will display as Pending Cancel until the pharmacy responds to the cancel request.

 Not all pharmacies allow prescriptions to be canceled. If a pharmacy doesn't accept cancellations, the Cancel Rx option will not be shown.

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Pharmacy response

If the pharmacy approves the cancel request, the status will change to Cancel Approved and the prescription will display with a strikethrough on the history. If the pharmacy sends any additional notes about the cancel request, they will be displayed after the status.

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If the pharmacy denies the cancel request, the status will change to Cancel Denied and the prescription will remain active on the history. The reason for the denial will be displayed after the status. 

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