Prevent Claim Rejections for Patient Addresses

Determine if you have patients with invalid addresses

RXNT offers a convenient tool so you don't have to manually review each patient's address. In the billing module, select the magnifying lens. 

Screen_Shot_2021-06-07_at_2.40.50_PM.png

 

Click on Patient Address check to the lower right, below the patient search parameters.

Screen_Shot_2021-06-07_at_2.41.48_PM.png

The report will generate a list of patients who have an invalid zip code, city, and/or state. Simply click on the patient name to open the patient demographics window and update the information.

Screen_Shot_2020-02-17_at_10.49.18_AM.png

Determine if your claim has been rejected due to an invalid patient address

In the billing module, select Claims from the heading bar.

Screen_Shot_2021-06-07_at_2.42.44_PM.png

Adjust the date range as needed, using the claim search parameters and click the search icon to set a new range.

Screen_Shot_2021-06-07_at_2.43.23_PM.png

Select the Rejected tab to view claims that have been rejected.

Screen_Shot_2021-06-07_at_2.43.56_PM.png

Click on the Rejection Status icon to view the rejection messages on the claim.

Screen_Shot_2021-06-07_at_2.44.28_PM.png

The below rejection messages indicate an issue with the patient address:

  • REQ:  PAT ADDR 1
  • REQ:  PATIENT CITY
  • REQ:  PAT STATE
  • REQ:  PAT ZIP CODE


Still need help? Contact us! 

Have a great idea? Tell us about it!

 

Was this article helpful?
0 out of 1 found this helpful