Prevent Claim Rejections for Patient Addresses

Determine if you have patients with invalid addresses

RXNT offers a convenient tool so you don't have to manually review each patient's address. In the billing module, select Menu in the upper left. Screen_Shot_2020-02-17_at_10.47.17_AM_copy.png

Choose Patients.

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Click on Patient Address check to the lower right, below the patient search parameters.

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The report will generate a list of patients who have an invalid zip code, city, and/or state. Simply click on the patient name to open the patient demographics window and update the information.

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Determine if your claim has been rejected due to invalid patient address

In the billing module, select Claims from the heading bar.

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Adjust the date range as needed, using the claim search parameters and click the search icon to set a new range.

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Select the Rejected tab to view claims that have been rejected.

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Click on the Rejection Status icon to view the rejection messages on the claim.

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The below rejection messages indicate an issue with the patient address:

  • REQ:  PAT ADDR 1
  • REQ:  PATIENT CITY
  • REQ:  PAT STATE
  • REQ:  PAT ZIP CODE


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