Rejected Claims-Rendering Provider NPI#
First, on the claims tab under rejected, you will see a triangle that displays the reason for the rejection. In this example, the CMS 1500 HCFA form is displaying the incorrect NPI#.
Click on the triangle for details. Otherwise, select the claim# and scroll down to see the NPI#.
Navigate to billing utilities, and under Provider, Rendering Providers is where you make changes to the provider NPI#
Under Rejected, select the check box next to the encounter # and Send Selected.
The claim will display pending with the correct NPI#
