June 24th
Practice Management
New parameters added to custom claim scrubbing
Two new parameters have been added to Custom Claim Scrubbing to provide greater control over claim validation workflows:
- Claim Created Date – Stops claims with a created date that falls within the specified date range.
- Line Item Unit – Stops claims that contain one or more line items with the specified unit value.
June 10th
Electronic Health Records
Automate encounter fax delivery
Enable Clinical Administrators to automatically deliver signed encounter notes to external facilities by mapping Places of Service to designated eFax contacts. This automation reduces manual administrative tasks, improves delivery reliability, and provides transmission tracking through existing eFax infrastructure. Click here to learn more!
Practice Management
Multiple CPT code eligibility checks for Medicare payers
The Eligibility screens in Billing and Scheduler now support running eligibility checks for multiple CPT codes when the selected payer type is Medicare. The CPT code selection option will only be displayed for Medicare payers. Please note that Medicare returns eligibility responses only for certain CPT codes. If a response is unavailable for one or more selected CPT codes, the system will display the message: “Unable to Respond at Current Time.” Click here to learn more!
Collections report enhancement
The Collections Report has been updated to display only the latest unique encounters sent to collections. If an encounter appears on multiple statements in the Collections tab, it will now be listed only once in the report. The report will also include details related to the associated patient, encounter, and the most recent statement. Click here to learn more!
May 27th
Data & Automation
Company preferences page update
The Company Preferences page on the Product Dashboard has been updated to a new look and feel. Click here to learn more!
Electronic Health Records
Smart forms search by form ID
The Manage Smart Forms experience has been enhanced to support searching by Form ID within the existing Smart Forms modal. Click here to learn more!
Encounter preview before sign
Providers must now preview the encounter before signing to prevent data loss. On any tab except Preview, the Sign button shows “Preview and Sign” on hover and takes the provider to the Preview tab. There, the button changes to “Sign” to complete the signing process. Click here to learn more!
Mobile App
LiveID Enrollment UI Modernization
The RXNT app’s LiveID token enrollment process now features an updated user interface designed to improve usability, accessibility, and overall navigation experience. Click here to learn more!
Practice Management
In-network and out-of-network indicators in eligibility responses
In-network and out-of-network indicators have been added next to the Coverage Level field in eligibility responses. Click here to learn more!
New claim-specific rule
A new claim-specific rule, “Suppress Payer Details on Printed Claims,” has been added to support payer-specific requirements, including Maryland Medicaid, which requires payer information to be excluded from printed claims. Click here to learn more!
Custom claim scrubbing
You can now create custom-defined scrubbing rules tailored to your organization’s specific needs, giving you greater control over the claim validation process. This feature helps identify potential issues before claims are submitted, reducing claim rejections, improving accuracy, and minimizing administrative workload. Click here to learn more!
May 26th
Electronic Health Records
Search bar added to tasks
Users can now search their tasks using keywords found in task titles and descriptions. Click here to learn more!
Mobile Apps
PHR enhanced login security
As part of enhanced account security, PHR users who sign in with a username and password will be required to complete multi-factor authentication (MFA) during login. Click here to learn more!
MyRXNT enhanced login security
As part of enhanced account security, MyRXNT app users who log in with a username and password will be required to complete multi-factor authentication (MFA) during sign-in. Click here to learn more!
May 13th
Practice Management
ERA - discrepancy check tool
A new feature is available for both posted and unposted ERA insurance payments that identifies discrepancies between assigned payment amounts and the amounts received on the ERA.
By selecting “Check for Discrepancies” from the three-dot menu, a pop-up will display any discrepancies found.
- Unbalanced: The line item payment amount is either greater than or less than the ERA payment amount.
- Missing from ERA: Line item(s) exist in the payment but are not included in the ERA.
- Missing from Payment: Line item(s) exist in the ERA but are not included in the payment.
This tool helps improve accuracy and streamline the reconciliation process for ERA payments.
Audit log update
The Audit Log on the Insurance Payments screen has been upgraded to the latest version of Angular, featuring a refreshed user interface and improved performance. Click here to learn more!
Manage claims upgrade
The Manage Claims screen will be upgraded to the latest version of Angular, the underlying technical framework used to support the application. This upgrade is designed to improve the overall look, feel, and performance of the screen. No functional changes are being made, and all existing functionality will remain the same. Click here to learn more!
April 29th
Practice Management
Medicare fee schedule: state filter enhancement
When a Medicare fee schedule is added or updated, a State dropdown will be available to filter and display localities based on the selected state, making it easier to find relevant regional data. Click here to learn more!
Merge functionality update (PM/Billing Only Customers)
In the Billing Utilities Merge screen, if a patient with unposted payments is searched or selected, the Merge button will be disabled to prevent merging until all payments have been properly posted. Click here to learn more!
April 15th
Data & Automation
Okta OAuth Identity Provider
RXNT now supports Okta SSO, with support for EPCS authentication and MFA. Click here to learn more!
Mobile Apps
Charge Capture enhancements
The Charge Capture experience in the RXNT app now features a refreshed, modern UI designed to improve usability. Updates include clearer navigation, improved visual hierarchy, and enhanced accessibility. Click here to learn more!
Practice Management
Billing dashboard - rendering provider view only
We’ve introduced a new Company Preference, Display Data for Logged-In Rendering Provider, to provide more control over Billing Dashboard visibility.
What’s new:
- Rendering Provider–specific view: When enabled, Rendering Providers will only see their own data on the Billing Dashboard when logged in.
- Full practice visibility for others: All other logged-in users will continue to see data across the entire practice.
April 8th
Practice Management
Enhanced appointment availability logic
We’ve improved the Next Available Appointment and Reschedule workflows to provide more accurate and flexible scheduling options.
What’s new:
- Rolling interval time slots: When an appointment type is selected, availability is now generated using a rolling interval based on the Appointment Calendar interval (configured via Group preferences), instead of fixed time blocks.
- Duration-aware slots: Each time slot reflects the full duration of the selected appointment type (e.g., a 60-minute appointment with 15-minute intervals will display 9:00–10:00, 9:15–10:15, etc.).
- Conflict-free availability: Time slots that overlap with existing appointments are automatically excluded based on the full appointment duration.
Unchanged behavior:
- If no appointment type is selected, the existing availability logic remains in place.
Procedure macro enhancement
We’ve added support for including miscellaneous codes in procedure macros to streamline documentation.
What’s new:
- Miscellaneous codes in macros: You can now add miscellaneous codes directly to procedure macros.
- Faster encounter documentation: When a macro is applied, associated miscellaneous codes are automatically populated on the encounter.
April 1st
Practice Management
New columns added in the denied/left open tab
Two new columns have been added to the Denied and Left Open tabs to provide more detailed information:
- Latest Insurance Payment Posted Date - Displays the posted date of the most recent insurance payment for the encounter.
- Most Recent Encounter Note Date - Displays the creation date of the latest encounter note.
These columns are visible only in Report Mode. Click here to learn more!
New columns added in the ERA tab
Two new columns have been added to the ERA tab to provide additional claim details:
- Check Date - Shows the posted date from the ERA Claim Detail Report.
- Service Facility Location - Shows the service facility location from the ERA Claim Detail Report.
Edit posted patient payments
You can now edit certain fields for a posted patient payment by clicking "Edit." The editable fields include:
- Payment Method
- Payment Amount
- Payment Date
- Posted Date
- Check Number
After making the changes, click "Save" to apply and save the updates. Click here to learn more!