July 22nd
Electronic Health Records
Contactless patient enrollment appointment requests
Contactless Patient Enrollment can now be configured to automatically approve patients and take them directly into the appointment request workflow. This enhancement streamlines the enrollment process, making it easier for patients to request appointments while reducing manual steps for staff. Click here to learn more!
Enhanced inactive DEA warning for prescribers
We've updated the Inactive DEA warning to provide clearer, more informative guidance for prescribers. The enhanced message helps explain why the warning appears and outlines the steps needed to resolve the issue. Click here to learn more!
Practice Management
Enhanced provider-based claim validation rules
When a provider parameter is selected (Referring Provider, Operating Provider, Supervising Provider, Purchase Service Provider, Ordering Provider, Scheduling Provider, or Attending Provider), a Conditions dropdown is displayed to define how the provider information should be validated.
The Conditions dropdown includes the following options:
- Specific Values (default) - Allows users to select one or more provider names from the Values multi-select dropdown.
- Blank for Encounter - Stops the claim when the selected provider parameter is blank at the encounter level
- Blank for at Least One Line Item - Stops the claim when the selected provider parameter is blank on at least one line item.
- Blank for Encounter or at Least One Line Item - Stops the claim when the selected provider parameters is blank at the encounter level or on at least one line item. This option is available only for provider parameters supported at both levels.
Available conditions depend on where the selected provider parameter is supported.
This enhancement provides greater flexibility when configuring provider-based claim validation rules and helps identify claims with missing required provider information before submission. Click here to learn more!
Sliding fee schedule enhancements
The Sliding Fee Schedule has been updated to support customized sliding fee configurations based on each dependent’s needs. Salary ranges are now validated independently for each dependent, allowing the same salary ranges to be used across multiple dependents without triggering validation issues.
When saving changes in Billing Utilities > Practice Setup > Sliding Fee:
- Overlapping salary ranges are not allowed for the same dependent.
- Salary ranges assigned to different dependents can overlap and will not trigger a validation error.
- If overlapping ranges are detected for a dependent, the system will prevent the changes from being saved and display a message identifying the dependent and the conflicting salary ranges.
Patient responsibility calculations will continue to be based on the selected dependent size and applicable salary range. Click here to learn more!
Two-way appointment reminders
We're introducing Two-Way Appointment Reminders, making it easier for patients to confirm or cancel appointments by simply replying to reminder text messages. This enhancement helps reduce no-shows, keeps schedules up to date, and minimizes the need for staff to manually update appointment statuses.
Patients will be able to respond to reminder text messages up to 24 hours before their scheduled appointment:
- Reply "Yes" to automatically update the appointment status to Patient Confirmed.
- Reply "No" to automatically update the appointment status to Canceled.
If a patient sends multiple responses, the most recent response received at least 24 hours before the scheduled appointment will determine the final appointment status. More details coming soon!
This feature will be introduced as part of a phased rollout, beginning with a limited group of customers before becoming available to all customers in the coming weeks.
Bulk Write-Offs
Users with Billing Manager permissions will soon be able to write off multiple balances at once using the new Bulk Write-Off feature on the Aging Report. This enhancement streamlines the write-off process for small or uncollectible balances and includes a Bulk Write-Off History Report for tracking completed transactions. Users without Billing Manager permissions can view write-off history but cannot create bulk write-offs.
Write-offs are applied to the current balance at the time of processing. If a balance changes after the Aging Report is generated, the write-off will be applied to the updated balance, while the Aging Report continues to display the balance that existed when the report was generated. Users without Billing Manager permissions can view historical write-off activity but cannot initiate new bulk write-offs. More details coming soon!
This feature will be introduced as part of a phased rollout, beginning with a limited group of customers before becoming available to all customers in the coming weeks.
Performance improvements for the additional providers screen
We've enhanced the performance of the Additional Providers screen to provide a faster and smoother user experience. In some cases, you may notice a brief delay when saving changes after removing one or more previously selected provider types. To provide additional guidance, a tooltip has been added to explain this behavior. Click here to learn more!
New encounter screen layout updates
The following enhancements apply only to customers using the upgraded encounter screen:
More information visible by default: Additional line items and diagnoses are displayed without requiring as much scrolling.
- Improved Notes alert: A more noticeable indicator makes it easier to identify when notes require attention.
- Clearer section labeling: View More has been renamed to Additional Details to better describe the section and reduce screen clutter.
- Priority provider fields moved: The Referring Provider, Supervising Provider, and Scheduling Provider fields are now displayed above the Additional Details section for easier access.
- Enhanced visual hierarchy: Bolder section dividers, higher contrast, and a larger patient name improve readability and navigation.
- Copy Last Encounter relocated: The Copy Last Encounter option has been moved to the Encounter Details section, placing it closer to related information.
July 15th
Practice Management
Settle encounter option for billed encounters
The Settle Encounter button has now been enabled for billed $0 balance encounters, allowing users to settle eligible encounters regardless of their encounter status. With this enhancement, users can now complete the settlement process for eligible billed $0 balance encounters, including those that have already progressed through the billing workflow. This provides greater flexibility and helps ensure encounters can be properly finalized when no outstanding balance remains. Click here and here to learn more!
July 9th
Electronic Health Records
Updates to insurance coverage fields
The Coverage Type field has been updated from free text entry to a drop-down list, aligned with the standardized values used in PM to ensure consistency across systems.
In addition, a new optional field, Member Identifier, has been added. This field is positioned between Group Number and Group Name to improve data structure and maintain alignment with insurance record formatting requirements. Click here to learn more!
July 8th
Practice Management
Insurance payments screen - optimized warning loading on page load
Improvements have been made to reduce the time required to open an insurance payment.
Payment-level warnings and warnings for the currently selected encounter will continue to load automatically when a payment is opened. However, warnings for other encounters will now load only when the warnings checkbox is selected. This enhancement improves overall screen performance while still providing access to all warning details when needed. Click here to learn more!
Updates to insurance fields (MasterCasePayers Table)
A new optional field, Member Identifier, has been added to the MasterCasePayers table. This field is positioned between Group Number and From Date to improve data organization and alignment with insurance record requirements. The addition supports more complete insurance documentation while maintaining flexibility, as the field is not required for all entries. Click here to learn more!
July 2nd
Mobile App
Appointment scheduling & availability enhancements
We've updated the Scheduling experience in the RXNT app with a modernized interface that makes it easier to schedule appointments and manage availability. Enhancements include streamlined navigation, improved visual organization, and better accessibility for a smoother scheduling experience. Click here to learn more!
June 25th
Electronic Health Records
Automate encounter fax delivery
Automate the delivery of signed encounter notes to external facilities by mapping Places of Service to eFax contacts. This reduces manual workflows, improves reliability, and logs transmissions using your existing eFax infrastructure. This feature will roll out to beta customers on 6/25/2026 and will be fully implemented for all customers in the near future.
Note: An active subscription to both EHR and Billing is required to use this feature. Click here to learn more!
June 24th
Data & Automation
SCIM Authentication
RXNT now supports SCIM-based user provisioning with compatible identity providers, automating user creation and deactivation to simplify user management and keep access synchronized across systems. Click here to learn more!
June 17th
Mobile App
LiveID Enrollment UI Modernization
The RXNT app’s LiveID token enrollment process now features an updated user interface designed to improve usability, accessibility, and overall navigation experience. Click here to learn more!
Practice Management
New claim-specific rule
A new claim-specific rule, "(Loop 2400) Send Delivery Indicator in Loop 2400," has been added. When this rule is enabled, a Delivery Indicator free-text field becomes available for each encounter line item. Any value entered in this field will be transmitted in Loop 2400 of the claim EDI. Click here to learn more!
Export options added to Charge Uploader
PDF and CSV export options have been added to the Imported tab, enabling users to export imported records in their preferred format. Click here to learn more!
June 15th
Electronic Health Records
Ambient IQ Chrome Extension Integration
This integration provides seamless access to Ambient IQ through a Chrome extension, allowing providers to record encounters, generate transcriptions, and manage documentation workflows without leaving their desktop environment. Click here to learn more!
June 10th
Practice Management
Multiple CPT code eligibility checks for Medicare payers
The Eligibility screens in Billing and Scheduler now support running eligibility checks for multiple CPT codes when the selected payer type is Medicare. The CPT code selection option will only be displayed for Medicare payers. Please note that Medicare returns eligibility responses only for certain CPT codes. If a response is unavailable for one or more selected CPT codes, the system will display the message: “Unable to Respond at Current Time.” Click here to learn more!
Enhanced professional encounter screen
We're excited to introduce an updated Encounter Screen designed to streamline workflows and improve the user experience. This enhancement is being rolled out gradually and is currently available to a limited group of clients. If you don't see the new screen yet, no action is required, access will be expanded to all clients over the coming weeks. Click here to learn more!