December 2nd
Practice Management
Insurance payment reversal error details
We're introducing a new Reversal Errors modal to make identifying and resolving insurance payment reversal issues easier. When a reversal fails due to changes to the associated payer or case, the new modal will provide a detailed breakdown of the errors, including the affected patient, encounter, case, payer, reason for failure, and recommended resolution steps.
For added convenience, users will also be able to export the error details to PDF for documentation and reference. This enhancement will be available in the Encounter and Insurance Payment screens. Click here to learn more!
Membership plan
Make recurring patient payments easier and more efficient with Membership Plans. Set up flexible payment schedules at defined intervals, regardless of services rendered or outstanding balances. Payments are automatically recorded in a system-generated administrative encounter, reducing manual work, streamlining payment management, and giving your team more time to focus on what matters most, patient care. Click here to learn more!
This feature will be gradually rolled out to a select group of customers before becoming available to all customers in the near future.
Additional providers screen - angular upgrade
The Additional Providers screen will be upgraded to the latest version of Angular, the underlying technology framework. This upgrade delivers a refreshed look and feel, along with an improved user experience. Click here to learn more!
November 18th
Electronic Health Records
Multistage recording for Ambient Extension users
Multistage recording allows multiple members, like nurses or doctors, to record separate sessions within the same encounter, sequentially. This enhancement is being gradually released, starting with selected customers and will be available to all in the coming weeks. Click here to learn more!
November 11th
Data & Automation
Specialty updates
Upon logging in, users will be prompted to provide their specialty, professional designation, and user role information across our platform. Specialty information will be captured at both the practice and individual levels for qualifying staff, and providers will be asked to confirm their existing details to ensure accuracy.
Users will be asked to select a professional designation; however, please note that this selection will not impact the credentials that currently display after names within the products, such as on prescriptions or encounters.
Practice Management
New scheduling API
A new Scheduler API has been added to the RXNT External API offering. The API allows companies to extract Scheduler-related information from RXNT and integrate it with external systems. A client key and secret must be configured to enable access. Click here to learn more!
Global search - Billing records
Quickly find billing records with the enhanced Global Search feature! Additional search options are now available in the header, allowing you to search for encounters, claims, checks, insurance payments, and patient payments using their associated IDs.
No need to navigate through multiple tabs to locate records. Simply access Global Search from the header or use the keyboard shortcut Cmd/Ctrl + K to open the search modal and find what you need faster. Click here to learn more!
Bulk write-off history report – adjustment code column added
A new Bulk Write Off Adjustment Code column has been added to the Bulk Write-Off History report. This column displays the adjustment code used to complete each write-off, providing greater visibility and easier tracking of write-off activity. Click here to learn more!
Attach document screens upgrade in Billing and Scheduling
The Attach Document screens in Billing and Scheduling have been upgraded to the latest version of Angular, featuring an improved look and feel. The Edit and Delete options are now conveniently accessible through the three-dot menu at the end of each document row. Click here to learn more!
November 4th
Practice Management
New denied/left open claims report and removal of balance column
To improve system performance, the Encounter Balance column has been removed from the Denied and Left Open tabs.
A new Denied/Left Open Claims Report is now available on the Reports screen, below the Charge Transaction Report, providing continued access to this information.
The report offers separate Denied and Left Open views with expanded claim, payer, provider, and encounter details, including claim events and rejection status information. Report data refreshes every 2 hours. Click here and here to learn more!
October 28th
Electronic Health Records
New outbound webhooks available for API integrations
Integration partners can now leverage outbound webhooks to receive event notifications when patient records are updated in RXNT. This release enables partners to build synchronization into their platforms for Medications, Allergies, Problems/Diagnoses, and Demographics. Partners can keep their systems up-to-date as the clinical source of truth without relying on manual double-entry or continuous API polling.
Mobile
Expanded charge capture analytics
Expanded Charge Capture Analytics provides enhanced claims and aging insights, giving users greater visibility into claim charge amounts and flexible aging views across combined balances or segmented by payer and patient. Click here to learn more!
Patient Health Records
Contactless patient enrollment improvements
We've improved Contactless Patient Enrollment's Online Booking flows to make Patient Portal registration quicker and easier, helping more patients seamlessly register and access their Patient Health Record. Click here to learn more!
Practice Management
Rendering provider screen - Angular upgrade
The Rendering Provider screen has been upgraded to the latest version of Angular to improve maintainability, performance, and compatibility with the updated framework. This upgrade also delivers a refreshed look and feel, providing a more consistent, modern, and user-friendly experience. Click here to learn more!
Service facility locations screen - Angular upgrade
The Service Facility Location screen has been upgraded to the latest version of Angular to improve maintainability, performance, and compatibility with the updated framework. This upgrade also delivers a refreshed look and feel, providing a more consistent, modern, and user-friendly experience. Click here to learn more!
CPT codes column added to the To Send Electronic tab
A new “Claim – Procedure Codes” column is now available on the To Send Electronic tab in Report Mode. The column displays the CPT codes associated with each claim as comma-separated values, making it easier to identify the procedures included in each claim. Click here to learn more!
New encounter screen enhancements
The New Encounter screen is getting an upgrade! Enjoy a smoother, more efficient way to manage Diagnosis Codes and Line Items with new tools designed to save time and simplify your workflow.
What’s New:
- Bulk Delete: Quickly select and delete multiple diagnosis codes at once, including their linked diagnoses from line items.
- Easy Delete: Remove individual diagnosis codes or line items directly from the grid using the Delete icon.
- Link & Unlink Diagnoses: Easily connect diagnosis codes to one or more line items, or remove those connections when needed, without creating duplicates.
- Smarter Feedback: Helpful messages and notifications let you know when diagnoses are linked, unlinked, or already associated with a line item, helping prevent duplicate entries.
- Drag & Drop: Easily reorder diagnosis codes and line items within the grid.
- Downfill: Quickly copy a diagnosis or modifier from the first cell into empty fields below it with the Downfill icon.
These enhancements make it easier to manage diagnoses and line items, reduce duplicate entries, and keep your encounters organized. Click here to learn more! This marks the final rollout to all customers.
Billing patient search enhancement
To improve system performance, the patient search experience in Billing has been enhanced. When users click the Search icon without entering any search criteria, a pop-up appears with two options:
- OK: Closes the pop-up and places the cursor in the Last Name field so users can enter their search criteria.
- Go to Patient Report: Opens the Custom Reports screen with Patient Report selected.
These enhancements improve system performance and provide users with an alternative way to access patient information through the Patient Report. Click here to learn more!
Scheduling utilities reorganization
Scheduling Utilities is being reorganized to make settings easier to find and access. The updated layout will group options into the following categories: User Management, Appointments, Resources and Providers, General, and Patient Communications. This includes a naming update for Link Superbill to Appts. Click here to learn more!
Patient search pop-up - Angular upgrade
The Patient Search pop-up screen in the Billing product has been upgraded to the latest version of Angular, providing a refreshed look and feel and an improved user experience. Click here to learn more!
October 21st
Electronic Health Records
External medical records
RXNT now offers providers a streamlined way to connect with national health networks through our initial integration with the Trusted Exchange Framework and Common Agreement (TEFCA), powered by Kno2’s QHIN connectivity. This integration allows your practice to send, receive, and find patient records across participating networks, including Carequality and TEFCA, for treatment purposes. Click here to learn more!
This enhancement is being gradually released and will be available to all customers in the coming weeks.
Practice Management
New encounter screen enhancements
The New Encounter screen is getting an upgrade! Enjoy a smoother, more efficient way to manage Diagnosis Codes and Line Items with new tools designed to save time and simplify your workflow.
What’s New:
- Bulk Delete: Quickly select and delete multiple diagnosis codes at once, including their linked diagnoses from line items.
- Easy Delete: Remove individual diagnosis codes or line items directly from the grid using the Delete icon.
- Link & Unlink Diagnoses: Easily connect diagnosis codes to one or more line items, or remove those connections when needed, without creating duplicates.
- Smarter Feedback: Helpful messages and notifications let you know when diagnoses are linked, unlinked, or already associated with a line item, helping prevent duplicate entries.
- Drag & Drop: Easily reorder diagnosis codes and line items within the grid.
- Downfill: Quickly copy a diagnosis or modifier from the first cell into empty fields below it with the Downfill icon.
These enhancements make it easier to manage diagnoses and line items, reduce duplicate entries, and keep your encounters organized. Click here to learn more!
This enhancement is being gradually rolled out to the next set of customers and will continue to become available to all customers in the coming weeks.
October 14th
Practice Management
New encounter screen enhancements
The New Encounter screen is getting an upgrade! Enjoy a smoother, more efficient way to manage Diagnosis Codes and Line Items with new tools designed to save time and simplify your workflow.
What’s New:
- Bulk Delete: Quickly select and delete multiple diagnosis codes at once, including their linked diagnoses from line items.
- Easy Delete: Remove individual diagnosis codes or line items directly from the grid using the Delete icon.
- Link & Unlink Diagnoses: Easily connect diagnosis codes to one or more line items, or remove those connections when needed, without creating duplicates.
- Smarter Feedback: Helpful messages and notifications let you know when diagnoses are linked, unlinked, or already associated with a line item, helping prevent duplicate entries.
- Drag & Drop: Easily reorder diagnosis codes and line items within the grid.
- Downfill: Quickly copy a diagnosis or modifier from the first cell into empty fields below it with the Downfill icon.
These enhancements make it easier to manage diagnoses and line items, reduce duplicate entries, and keep your encounters organized. Click here to learn more!
This enhancement is being gradually rolled out to the next set of customers and will continue to become available to all customers in the coming weeks.
September 30th
Practice Management
New encounter screen enhancements
The New Encounter screen is getting an upgrade! Enjoy a smoother, more efficient way to manage Diagnosis Codes and Line Items with new tools designed to save time and simplify your workflow.
What’s New:
- Bulk Delete: Quickly select and delete multiple diagnosis codes at once, including their linked diagnoses from line items.
- Easy Delete: Remove individual diagnosis codes or line items directly from the grid using the Delete icon.
- Link & Unlink Diagnoses: Easily connect diagnosis codes to one or more line items, or remove those connections when needed, without creating duplicates.
- Smarter Feedback: Helpful messages and notifications let you know when diagnoses are linked, unlinked, or already associated with a line item, helping prevent duplicate entries.
- Drag & Drop: Easily reorder diagnosis codes and line items within the grid.
- Downfill: Quickly copy a diagnosis or modifier from the first cell into empty fields below it with the Downfill icon.
These enhancements make it easier to manage diagnoses and line items, reduce duplicate entries, and keep your encounters organized. Click here to learn more!
This enhancement is being gradually released and will be available to all customers in the coming weeks.
Smarter SMS messaging in reminder composer
The Reminder Composer now makes it easier to create SMS messages that stay within the 150-character limit. The character count now includes both your message and the required opt-out or reply text, so you can see exactly how much space is available as you type.
What’s New:
- Real-Time Character Count: See your available character count update as you enter your message and enable or disable replies.
- Clearer Guidance: An informational tooltip explains how the required opt-out or reply text is included in the character count.
- Helpful SMS Banner: A banner at the top of the screen explains the automatically included text and what happens when a message exceeds the 150-character limit.
Create concise, compliant SMS reminders with greater visibility into your message length. Click here to learn more!
Updated notes pop-up
The Notes pop-up on the Encounter screen has been updated to the latest version of Angular, the underlying technology framework. This update refreshes the look and feel of the pop-up to better align with the rest of the system and provides a more consistent user experience. Click here to learn more!
Angular upgrade - adjustment transaction screen
The Adjustment Transaction screen has been upgraded to the latest version of Angular, the underlying technology framework used to support the screen. This upgrade provides a refreshed look and feel that is more consistent with the rest of the system, while delivering an improved and more streamlined user experience. Click here to learn more!
New claim specific rule
A new claim-specific rule, Display Referring Provider State License Number in Box 17A, has been added to the Payer screen. When enabled, this rule displays the referring provider’s state license number in Box 17A of the claim form, along with the 0B qualifier. Click here to learn more!