About
Ambient IQ – AI-Powered Clinical Documentation, Anywhere
Ambient IQ by RXNT is an AI-powered documentation tool created to make capturing patient encounters easier for healthcare providers. It’s now available as a standalone product, so providers can use it in any setting and for any type of practice.
Allowing healthcare providers to document in a natural and efficient way, Ambient IQ takes care of the transcription, then generates a clincal note that can be copied & pasted into your EHR of choice. This lets clinicians concentrate on what’s most important: their patients.
Key Features
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AI-Powered Ambient Note Taker: Converts real-time provider-patient interactions into accurate, detailed clinical notes.
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Mobile & Web Access: Record sessions on the mobile app, then access and copy transcriptions via desktop or web to paste directly into your own EHR notes.
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Subscription: Start with a 90-day free trial (or 30 ambient sessions, whichever comes first) to experience the benefits risk-free. Providers may also subscribe before the trial ends if they need additional sessions or want to transition to the paid plan immediately.
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Affordable Unlimited Use: After the trial, unlimited ambient sessions are available for $75 per month.
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HIPAA-Compliant & Secure: Ensures patient data privacy while integrating seamlessly into providers’ workflows.
Benefits
- Save Time
- Reduce documentation burdens and focus more on patient care.
- Streamline Documentation
- Easily copy and paste AI-generated notes into your own EHR, improving efficiency without locking you into a specific system.
- Increased Patient Capacity
- Providers may experience the ability to see additional patients per week due to reduced documentation time.
- Enhance Workflow
- Improves overall workflow efficiency by automating the documentation process.
Sign up
Click or tap here to enroll in Standalone Ambient IQ!
Enrollment for standalone Ambient IQ is available on both mobile devices and desktop computers. Just follow the step-by-step instructions below. We've included helpful images for each step on both mobile and desktop, so you can refer to the images that match your device.
Please provide your name, email address, and phone number. Be sure to agree to the terms of service and consumer disclosures.
Once finished, scroll down and tap Start Free Trial.
The system will send you an email with instructions to complete your Ambient IQ sign up. To download the Ambient IQ app, just tap the button for the app store that matches your mobile device.
You’ll also get a text message with a direct link to download the app. Just tap the link to install Ambient IQ on your mobile device.
The email includes a link to set up your password. Just tap the Create Password button to get started. As mentioned in Step #1 of the email, you'll use your email address as your username to log in.
Review the remainder of the email for helpful information.
Please create your password and confirm it below, making sure it meets the required criteria. When you're ready, tap Submit.
Login
You’ll be redirected to log in to the account you just created. Please enter your username, then tap Continue. Next, enter your Ambient IQ password and tap Log In.
To complete log in on the Ambient IQ app, Multi-Factor Authentication (MFA) is required. Please select and enable an MFA method to continue. You can choose from Text Message, Email, or an Authenticator App using the dropdown menu. Below is an example of how to enable the Text Message MFA method.
Select SMS from the dropdown menu.
Enter your mobile phone number, then tap Send Code.
A confirmation message will pop up, letting you know that the code was sent successfully. Please check your mobile device to find the verification code.
The text message may look something like this:
To confirm the MFA method, enter your verification code below, then tap Enable MFA.
A message will now appear informing you two-factor authentication has been enabled successfully, and you will be provided with 10 recovery codes. Recovery codes are helpful when you're unable to access your saved MFA method, like if you can't reach your mobile device or email.
Just tap Copy Codes to conveniently copy all 10, and remember to keep the recovery codes in a secure place.
The Copy Codes link will change to Copied!, indicating that all recovery codes have been successfully copied to your clipboard.
Please provide your name, email address, and phone number. Be sure to agree to the terms of service and consumer disclosures, then click Start Free Trial.
The system will send you an email with instructions to complete your Ambient IQ sign up. Feel free to scan the QR code provided here to easily download the Ambient IQ app.
You’ll also get a text message with a direct link to download the app. Just tap the link to install Ambient IQ on your mobile device.
The email includes a link to set up your password. Just click the Create Password button to get started. As mentioned in Step #1 of the email, you'll use your email address as your username to log in.
Review the remainder of the email for helpful information.
Please create your password and confirm it below, making sure it meets the required criteria. When you're ready, click Submit.
Login
You’ll be redirected to log in to the account you just created. Please enter your username (your email address), then click Continue.
Enter your password, then click Continue.
To finish logging into Ambient IQ, you'll need to set up Multi-Factor Authentication (MFA). When you log in for the first time, please choose an MFA method to proceed. You can choose from Text Message, Email, or an Authenticator App using the dropdown menu. Below is an example of how to enable the Text Message MFA method.
Select SMS from the dropdown menu.
Enter your mobile phone number, then click Send Code.
A confirmation message will pop up, letting you know that the code was sent successfully. Please check your mobile device to find the verification code.
The text message may look something like this:
To confirm the MFA method, enter your verification code below, then tap Enable MFA.
A message will now appear informing you two-factor authentication has been enabled successfully, and you will be provided with 10 recovery codes. Recovery codes are helpful when you're unable to access your saved MFA method, like if you can't reach your mobile device or email.
Just tap Copy Codes to conveniently copy all 10, and remember to keep the recovery codes in a secure place.
The Copy Codes link will change to Copied!, indicating that all recovery codes have been successfully copied to your clipboard.
Ambient IQ mobile app
Download and login
If you didn’t use the link in the text message sent during enrollment, follow these steps to download and login to the Ambient IQ app.
To get started, please head to your device's app store, search for the app named Ambient IQ, and download it. The app icon is pictured below for reference:
Open the Ambient IQ app and enter your username, then tap Continue.
You'll be redirected to an external browser. If your device prompts you for permission, please go ahead and allow it.
Here, enter your Ambient IQ password, then tap Log In.
Complete Multi-Factor Authentication (MFA) using the MFA method you chose during your first standalone Ambient IQ login (explained earlier in Sign Up).
After logging in, you'll see the Ambient IQ dashboard. From here, you can:
- Check your remaining notes or time left on your free trial (if applicable)
- View a chronological list of your ambient sessions
- Access the starting point to begin a new ambient session
- The logout button
Begin session
To begin a session, tap the blue Start Ambient Encounter button at the bottom of the page.
You will be prompted for the following optional details:
- Patient Name
- Note Format
- Comments
If you choose to complete the details, first tap Patient to select or add a patient for the encounter. Any patient you've entered for an ambient session in the past will be listed here. If you see the intended patient, tap their name to select.
If you do not see the patient listed, type their name, then tap the + sign to add them.
Tap within the Note Format field to see the available options.
The note formats currently available are:
- Diagnosis-Oriented SOAP Note
- Psychiatric Intake Note
- Psychiatric Progress Note
- Psychotherapy Intake Note
- Psychotherapy Progress Note (DAP)
- SOAP Note (default)
If desired, enter any necessary comments related to the session.
Tap Continue To Ambient IQ Session to begin.
The transcript and audio recordings are stored for 2 weeks from the date the recording begins. After that, they will be automatically deleted.
You may be prompted to allow access to the microphone and approve notifications such as alerts, sounds, and icon badges. Tap Allow as the microphone is required to record your session and the notifications may provide helpful visual cues or reminders during your session, specifically when you start or stop recording.
Example:
Review the DSI Feature Disclaimer, then tap Accept to move forward.
Please read the Consent Agreement and once you have obtained your patient's consent to record, tap Accept to move forward.
One of the most important elements of any patient-provider relationship is trust. To build trust with patients around the use of ambient listening software, it’s important to be transparent about its use and consistent in your communication. While consent forms may satisfy some legal requirements, trust requires more than a signature.
Here’s some example language you can use when gathering patient consent:
This is an example, and is provided for informational purposes only and does not constitute legal advice. Consent requirements may vary under state and federal law.
“I’d like to use a tool called Ambient IQ during our visit. It records our conversation and creates a draft visit note, which I’ll review for accuracy after our visit. The recording is automatically deleted, and your information remains private.
This tool helps me take notes so I can stay more present and focused on you during our visit.
Is it okay if I use Ambient IQ for this and future visits? You can tell me to stop using Ambient IQ at any point.”
Tap the mic button to begin recording the visit. The session transcript will not display as you are recording. You can view the transcription when a session is paused and/or finalized.
Ambient IQ currently doesn't support headphones or Bluetooth connections on mobile devices, so please make sure to disconnect those before starting your ambient session. Additionally, if you have any other recording apps open on your mobile device, like Google Meet or Zoom, they may take control of the microphone and prevent the ambient session from recording. It’s a good idea to close those apps before you begin your session.
Pause session
Feel free to pause ambient sessions whenever you need; you can easily resume them later. If you want to continue a paused session after the patient has left the visit to add more information, that's entirely acceptable as well!
When paused, the transcription will begin on screen. You do not have to wait for the transcription to finish before resuming, the job will keep running in the background, and all your recorded audio will be safe.
If paused, tap the mic button to resume the session.
Alternatively, you can tap the X to close the window and pause the session. This can be useful if you need to go to another app on your device or save your progress and come back later.
Confirm the pause by tapping Close Session.
You don't have to wait for the transcription to appear when you close the session. It will continue transcribing in the background.
To resume the session, locate it on your dashboard (labeled In Progress) and tap Resume. Remember, you can continue a paused session after the patient has left the visit to add additional information if needed.
Finalize session
Finalize your Ambient IQ sessions so you can access your AI-generated notes on the web version of Ambient IQ! Ambient IQ notes will not be available on web until finalized here.
Once the session is complete, tap Finalize.
Confirm the end of the session by tapping Finalize Session. If you decide you are not yet ready to finalize, tap Cancel.
Access finalized session in the app
Sessions that have been finalized will display with a green Finalized label on your Ambient IQ mobile dashboard. For these finalized sessions, you'll only see the option to View Transcript. Just tap the session card to view it.
Desktop/Web-based Ambient IQ
Access and login
Click here to visit the Ambient IQ web-based version. We suggest bookmarking this site for easy access whenever you need it in the future.
Please enter your username (your email address), then click Continue.
Enter your password, then click Continue.
Once logged in, you will be directed to the Ambient IQ dashboard. Here, you can:
- View the chronological list of ambient sessions from the past two weeks, starting from the date the recording began
- Check your remaining notes or time left on your free trial (if applicable)
- Schedule a time to meet with RXNT to learn about our other tools
- Invite colleages to try Ambient IQ
- Access account settings/subscription management
- Logout of your account
View, copy, and use your AI-generated notes
In the web-based Ambient IQ version, you can easily access your finalized ambient sessions and copy the AI-generated notes to paste into your EHR. Click on a session's card to open.
If the Ambient IQ session is not finalized in the RXNT app, the note will not be available here. Please finalize the session on the app to proceed on the web.
Remember, the ambient session will be automatically deleted two weeks after the recording date.
You can choose to Copy All sections of the note, or Copy specific sections if you prefer. Once copied, pasted the contents into your own EHR to complete your clinical note.
Log out
Click the avatar icon, then Logout.
Ambient IQ best practices
Your Ambient AI is a powerful tool; however, it is only as good as what it can hear. Below, we have outlined some tips to avoid losing information and achieve high-quality results.
- Keep the device within 10 feet max of the speaker(s) (ideally less than 7 feet)
- Keep the device oriented towards the speaker(s)
- Keep the mobile device face-up
- Keep the device away from high movement/noise areas (Examples would be on a desk where you are moving objects near it, on the examination bed, or near a source of noise like a fan)
- Do not use other recording apps or video/voice conferencing apps (such as Google Meet, Zoom, Whatsapp, etc.) while recording an ambient session
- Make sure you are using the latest version of the app. You will be notified if there is a newer version of the app available to you; please proceed to update when prompted.
- Please avoid exiting the RXNT app while finalization is in progress. Let the finalization finish before closing the app to ensure your ambient session uploads properly and the encounter is accessible in the EHR.
- Do not delete the Ambient IQ app if you have any un-finalized ambient sessions, as they will be lost.
iOS Users
Do
✅ Before starting a recording:
- Close Google Meet (GMeet), Zoom and other recording apps before initiating an ambient session.
- End any active messengers’ or native phone calls before starting a recording.
✅ During an active recording:
- If you must join GMeet or Zoom, expect the recording to pause and resume automatically. It is a good practice to double-check that by visiting the recording screen.
- If you receive a call (messenger or native), the recording will pause and resume after the call ends.
- You may connect/disconnect AirPods (or other BT devices) without issues.
Do not
❌ Do NOT start a recording while in:
- GMeet or Zoom or similar meetings → Recording will fail.
- Messenger or native calls → Recording will fail.
❌ Do NOT rely on recording if:
- You join GMeet/Zoom first and then start recording → It will silently fail.
- You start recording during a call → It will silently fail.
Android Users
Do
✅ Before starting a recording:
- Close Google Meet (GMeet), Zoom and other recording apps before initiating an ambient session.
- End any active messengers’ or native phone calls before starting a recording.
✅ During an active recording:
- If you receive a native call (not app calls, such as Whatsapp), the recording will pause and resume after the call ends. It is a good practice to double-check that by visiting the recording screen.
- You may connect/disconnect AirPods (or other BT devices) without issues.
Do not
❌ Do NOT start a recording while in:
- GMeet or Zoom or similar meetings → Recording will fail.
- Messenger or native calls → Recording will fail.
❌ Do NOT rely on recording if:
- GMeet, Zoom or similar app was running before/after starting a session → Blank audio.
- A messenger call is active → Blank audio.
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