The MyRXNT app makes managing your healthcare more convenient by allowing you to request, schedule, and manage your medical appointments directly from your mobile device. With your appointments all in one place, you can easily stay organized and manage your healthcare anytime, anywhere.

View your appointments

The dashboard displays up to five Upcoming Appointments for quick access. Tap View All on the right side of the Upcoming Appointments section to view all upcoming appointments.

You can also tap Appointments in the navigation menu at the bottom of the screen to view your upcoming and past appointments. Switch between the Upcoming and Past tabs to view the appointments you need.

Upcoming appointments display the date, time, and location, along with the appointment status, type, and provider you’re scheduled to see.
Past appointments display the date, time, and location, along with the appointment type and provider you saw.

Sort appointments

Appointments in both the Upcoming and Past tabs are automatically sorted by date, with the most recent appointments displayed at the top. To sort your appointments by a different option, tap Date and select from the following:

Date – Sorts appointments by the scheduled date, with the most recent appointments displayed at the top of the list.
Provider – Sorts appointments alphabetically by the provider’s last name.
Status – Sorts appointments by their status. This option is only available on the Upcoming appointments tab.
Type – Sorts appointments by the type of visit.

After making your selection, tap Done to apply the sort.

Request an appointment

From the dashboard, tap Appointments in the navigation menu at the bottom of the screen.

Not all providers offer the ability to request appointments through the MyRXNT app. The options available to you depend on the features enabled by your provider’s office.

Tap Request Appointment to begin.

Enter the reason for your appointment, then select your preferred location and provider. If you don't have a preference, you can select any available option. You can also optionally select an appointment type to include with your request.

Tap Date & Time to select up to three preferred dates for your appointment.

Tap a date you prefer for your appointment. You can select up to three preferred dates.

Use the toggle to indicate whether you prefer a morning or afternoon appointment for each selected date. Then, tap the trash can icon at any time to remove a date preference.

Alternatively, select the First Availability checkbox to let your provider know that you prefer the soonest available appointment.

Tap Request Appointment to submit your appointment request.

This is not a scheduled appointment with your provider. Your provider’s office will review your request and schedule an appointment based on the information provided. If you have questions about the status of your appointment request, please contact your provider’s office directly.

Schedule an appointment

Not all providers offer the schedule appointment feature. The options available in the MyRXNT app depend on the appointment features enabled by your provider's office.

From the dashboard, tap Appointments in the navigation menu at the bottom of the screen.

Tap Schedule Appointment.

Select the desired Location, Provider, and Appointment Type, then tap Search to view available appointment times.

Telehealth appointments

If your provider has self-scheduling enabled and the selected person resource and appointment type support virtual appointments, a fourth dropdown menu will appear. Select Virtual or In-Person to choose your preferred appointment type.

In the upper-right corner, toggle between Week and Day views. Swipe to browse additional days or weeks, then tap an available time slot to select and schedule your appointment.

Review the appointment details, then tap Schedule to confirm your appointment. Your scheduled appointment will appear in your Upcoming Appointments list.

Copays and deposits

Depending on your practice’s setup, you may be required to pay a copay or deposit when scheduling an appointment through the portal.

Once you’ve selected your desired appointment time, review the appointment details.

If you only have one insurance case, it will be selected automatically by default. If you have multiple insurance cases, you’ll be prompted to select the insurance case you want to associate with the appointment. In this example, the patient has only one insurance case, so it is automatically selected and cannot be deselected.

Tap Continue to proceed.

If the appointment requires a payment at the time of scheduling, you must complete the required payment before the appointment can be scheduled. The appointment copay or deposit amount will be displayed in the Required Payment section and selected automatically and cannot be deselected. In this example, a copay payment is required to schedule the appointment.

If you have an outstanding balance on your account, it will be displayed and selected by default under Additional Payment.

If you only have an outstanding balance, you’ll be directed to Patient Bill Pay to review your balance. However, payment toward an outstanding balance is not required to schedule your appointment. You can select Skip Payment to continue with the scheduling process without making a payment.

If you want to pay toward your balance, keep Pay Towards Patient Balance selected. If you want to pay a specific charge or a portion of the balance, you can select the desired charge and enter the amount you want to pay in the Pay field.

You can deselect it if you don’t want to make a payment toward your balance at this time.

Credit Card is selected by default as it is the only available payment method. If you have one card on file, it will be selected automatically. If you have multiple cards on file, your default card will be selected.

If you need to add a new card, tap Add New Card.

If you don’t have a card on file, you’ll be prompted to enter your card information, name, and billing address.

Enter the required card information, including the card details, name, and billing address.

To set the card as your default payment method, select the Set as Default Card checkbox, then tap Save.

The selected card will be displayed as your payment method. For security, only the last four digits and expiration date of saved cards are shown. Once you’ve selected your payment method, tap Submit Payment to process your payment.

Once your payment has been processed, the Payment Submitted & Appointment Scheduled confirmation will be displayed along with your appointment and payment details.

A copy of the receipt will be automatically emailed to the email address on file, which is displayed at the bottom of the screen. Tap I’m Done to complete the process.

Manage upcoming appointments

Confirm

This option is only available for appointments that require confirmation. If you don't see this option, your provider does not require confirmation for the appointment.

Tap the three-dot menu in the upper-right corner of a Pending appointment.

Tap Confirm Appointment.

Tap Yes on the confirmation pop-up.

Digital check-in

Your upcoming appointments will be displayed on the dashboard. Tap Check In next to the appointment you want to check in for.

Check-in is available starting 24 hours before your scheduled appointment time and remains available through the end of your appointment.

Step 1: Verifying patient information:

The Patient Information screen displays your name, date of birth, sex, address, and preferred contact information. You can update your address as needed, while demographic and contact information is read-only.

To update your demographic or contact information, click More and select Edit Profile located under your name. From your profile, you can review your information and make any necessary updates.

After reviewing the information and making any necessary updates, tap Continue to proceed to the next step.

Step 2: Complete patient forms:

If forms are required, all of them must be completed to finish the check-in process. This step is conditional and may require intake forms, consent forms, or both, depending on your practice needs.

The total number of required forms is displayed at the top of Forms.

You can tap the Form Name or Open Forms to begin. Tap Back to return to the previous step if needed.

You will need to enter the required information to complete the Consent Form. You can exit the form at any time if needed. The number of remaining forms is displayed in the upper-right corner of the screen and updates as each form is complete.

Once you have acknowledged the form and entered your digital signature, you’ll tap Sign to complete the form.

You will need to review and enter the required information to complete the Intake Form, then tap Complete to continue.

Step 3: Payment (copays & deposits)

If the appointment requires a payment at the time of check-in, you must complete the required payment before check-in can be completed.

However, if you also have an outstanding balance, you’ll be directed to Patient Bill Pay to review your balance. You are not required to pay your outstanding balance to complete check-in. Tap Skip Payment to continue with the check-in process without making a payment.

If a payment was made within the last 24 hours, your current balance may not reflect the recent payment until it has been posted.

If your appointment requires a copay or deposit, the required amount will be displayed under the Required Payment section as Required Copay or Required Deposit.

In this example, the patient has a required copay amount.

If you have an outstanding balance on your account, it will be displayed and selected by default under Additional Payment.

If you only have an outstanding balance, you’ll be directed to Patient Bill Pay to review your balance. You are not required to pay your outstanding balance to complete check-in. Tap Skip Payment to continue with the check-in process without making a payment.

You can deselect it if you don’t want to make a payment toward your balance at this time.

If you need to add a new card, tap Add New Card.

If you don’t have a card on file, you’ll be prompted to enter your card information, name, and billing address.

Enter the required card information, including the card details, name, and billing address.

To set the card as your default payment method, select the Set as Default Card checkbox, then tap Save.

The selected card will be displayed as your payment method. For security, only the last four digits and expiration date of saved cards are shown. Once you’ve selected you payment method, tap Submit Payment to process your payment.

A Payment Submitted & Check-in Completed confirmation will appear, including the patient’s appointment details, payment details, and any remaining balance.

A copy of the receipt will be automatically emailed to the email address on file, which is displayed at the bottom of the screen. Tap I’m Done to complete the process.

Access telehealth appointment

If your appointment is a telehealth visit, tap Launch to join your virtual session. You must complete the check-in process before the Launch button becomes available.

Cancel

Not all providers allow appointments to be canceled through the MyRXNT app. If you don’t see the cancellation option, contact your provider’s office directly to cancel your appointment.

Tap the three-dot menu in the upper-right corner of the appointment.

Tap Cancel Appointment.

Tap Yes to confirm that you want to cancel the appointment, or tap No to keep the appointment and return.

Reschedule

Not all providers allow appointments to be rescheduled through the MyRXNT app. If you don’t see the rescheduling option, contact your provider’s office directly to reschedule your appointment.

Tap the three-dot menu in the upper-right corner of the appointment.

Tap Reschedule.

Feel free to update any appointment details if needed, then tap Search to choose from available appointment times.

Review the available appointment times for the criteria you chose, and tap a time block to select it.

If all appointment details look correct, tap Reschedule. If not, tap Cancel to adjust.

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