Hard and Soft Tokens

What are Hard or Soft Tokens? Hard tokens (Hardware token = Hard Token) are physical devices that access an electronically restricted resource. Soft tokens (Software token = Soft token) are just that; authentication tokens that are not physically tangible but exist as software on common devices (for example, computers or phones).

Once you have validated the PIN, you will be prompt to select your EPCS token type. Click Select your token to choose your token(s).

Hard token

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Once our team has processed your soft token request, you will receive an email from noreply@saftenetid.com, our token vendor.



Save this email until you receive your token. All tokens are shipped the same day they are processed and typically arrive within three to five business days.

Once you receive your token, open the Thales email and click the link at the bottom. Ensure you have your token with you when you do this - you'll need it to complete the activation process. Note: If you are prompt to download a token, the email you received is for a soft token. Look for an additional email from Thales, SafeNet, to activate your hard token.

You will be prompt to enter your token's serial number. It allows us to link your hard token to your RXNT account. The serial number for the token is on the back, below the bar code.



After entering your serial number, you'll enter a six-digit one-time passcode (OTP) generated from your token. An OTP generates by pressing the button on the front of the token. Note: The token OTP is always six digits and only contains numbers.



Soft token

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Once our team has processed your soft token request, you will receive an email from noreply@safenetid.com, our token vendor. We recommend opening this email on your mobile device to enroll your MobilePass successfully. 




The link at the bottom of the email will take you to the soft token download page. Note:  If you are prompt to enter a serial number, the email you received is for a hard token. 

Soft tokens cannot get utilized on the same device used to send prescriptions. The soft token must get installed on a separate device if you use the RXNT mobile app. Please DO NOT open the token app yet; you'll still need to setup so that it's linked to your RXNT account.

The token will automatically launch, and you get asked to name your token. Enter a name and click the Activate button



Then you'll be asked to set a token PIN. It is a four-digit code you'll need to enter each time you use your soft token, so choose something you'll remember. Click Continue to complete your token setup.


Your token is now linked to your RXNT account and will automatically get activated for use after syncing with the SureScripts network, which may take up to 60 minutes.


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