What are Hard or Soft Tokens? Hard tokens (Hardware token = Hard Token) are physical devices used to gain access to an electronically restricted resource. Soft tokens (Software token = Soft token) are just that; authentication tokens that are not physically tangible, but exist as software on common devices (for example computers or phones).

Once you have validated the PIN, you will be prompted to select your EPCS token type. Click Select your token to choose your token(s).

Hard token

Once our team has processed your hard token request, you will receive an email from Thales, our token vendor. Watch Walkthrough? Click here



Save this email until you receive your token. All tokens are shipped the same day as they are processed and typically arrive within three to five business days.

Once you receive your token, open the Thales email and click the link at the bottom. Make sure that you have your token with you when you do this - you'll need it to complete the activation process. Note: If you are prompted to download a token, the email you received is for a soft token. Look for an additional email from Thales to activate your hard token.

You will be prompted to enter your token's serial number. This allows us to link your hard token to your RXNT account. The serial number for the token is located on the back, below the bar code.



After entering your serial number, you'll be asked to enter a six-digit one-time passcode (OTP) generated from your token. An OTP is generated by pressing the button on the front of the token. Note: The token OTP is always six digits and only contains numbers.



Soft Token

Once our team has processed your soft token request, you will receive an email from Thales, our token vendor. Watch Walkthrough? Click here


The link at the bottom of the email will take you to the soft token download page. Note:  If you are prompted to enter a serial number, the email you received is for a hard token. Look for an additional email from Thales or request a soft token to be sent to you.

Open the email on the device that you want the token installed on and click the blue Thales icon or the Download MobilePass link to install the token. Soft tokens cannot be utilized on the same device that is used to send prescriptions. If you use the RXNT mobile app, the soft token must be installed on a separate device. DO NOT open the token app yet, you'll still need to set it up so that it's linked to your RXNT account.


Go back to the web browser and click the Enroll your MobilePass token link.


The token will automatically launch and you'll be asked to name your token. Enter a name and click the Activate button.


Then you'll be asked to set a token PIN. This is a four-digit code that you'll need to enter each time you use your soft token, so choose something that you'll remember. Click Continue to complete your token setup.


Your token is now linked to your RXNT account and will automatically be activated for use after syncing with the SureScripts network, which may take up to 60 minutes.



Was this article helpful?
0 out of 1 found this helpful