Add a Provider

The user with the correct role access will navigate to the Product Dashboard's Utility menu in the top right corner and select Providers. 

Note:  If you don't have available licenses on your subscription, you will be prompted to add more.


To add a new provider, click the +Provider button in the upper right corner.


The provider's information will pre-populate the provider details and medical details from the employed provider screen. 


Note: If the company has more than one location, and the provider is associated with all locations (using the EHR as an e-prescriber), you're given two logins.  


Add a Product

Click the +Products button to assign products to the provider. 



Example #1  Indicates you originally choose the PM solutions with unlimited monthly claims. Select Add to continue.


Example #2  indicates the provider signed up for electronic prescribing of controlled substances. However, they can prescribe at both locations but they will need two tokens, one for each location. 


Example #3 Displays the user's product subscriptions. The next set of questions begins with  Rendering provider details,  which means you choose the practice management solution, and the billing product requires that information. You can make any necessary changes if needed.

Note: If the institutional rendering provider is using the Full Suite product, the license will still be available for a non-rendering provider to use the EHR portion of the product. An institutional rendering provider and an individual rendering provider cannot use the same Full Suite license.


DEA details 

If the provider is linked to either the Electronic Prescribing (eRx) or Electronic Health Records (EHR) product, you will see the DEA Details section. You won't see this section if the provider is not linked to one of these products.

The DEA Number is only required if the provider is linked to the EPCS product. If the DEA number entered for a provider requires manual verification from the RXNT team, you will see this alert after you save the provider. Be sure to fill in all fields related to the provider's DEA so that the license can be verified.


RXNT is required by the DEA to keep a copy of the provider's valid DEA license on file. DEA certificates can be submitted using the Upload button.


Prescriptions details 

If the provider is linked to either the eRx or EHR product, you will need to upload an image of the provider's signature. You can download a signature form by clicking on the download our signature form link.


Add an image of the provider's signature using the Upload button.


Assign roles(optional) 

The practice administrator role, the billing contact role, or both can be assigned to the provider if needed. Assign a role to a provider using the dropdown list. The practice administrator role, the billing contact role, or both can be assigned to the provider if needed. Assign a role to a provider using the dropdown list.


  • Practice Admin: This allows the provider to add staff users to the system, enroll other providers, and assign other practice administrators.
  • Billing Contact: This allows the provider to manage the practice's subscriptions, licenses, and payment sources; billing contacts also receive notifications for pending invoices and have access to pay these invoices on the RXNT dashboard.

If you added a role by mistake, remove it by clicking on the x.


Note: EPCS setup ID proofing is a requirement, follow the steps above! 

PIN Validation

A PIN must be validated before a provider can request a token for E-Prescribing of Controlled Substances. To validate your PIN, you must confirm that you have your verified phone number or that you live at your verified address. Verification of your phone number and/or residential address takes place during the ID proofing process.

Phone number verification

The phone number is the most common form of verification. Once you complete ID proofing, you will receive a text message with a PIN if the phone number used for identity verification was a cell phone. If the phone number was a landline, you will receive a phone call with an automated message reading the PIN. The PIN is valid for 10 minutes. 

Didn't receive your pin? Upon the login screen, you will have an option to click Resend Pin. Please make sure you have access to the device the pin is being sent to when you click to resend the pin.

Enter the six-digit PIN into RXNT and click Validate to proceed to the next step.


Address verification

If the phone number could not be verified during ID proofing, the residential address is verified instead. Once you complete ID proofing, you will see the following screen indicating that you will receive a verification code in the mail. 


A letter will be mailed to the address that was submitted in your ID proofing. The PIN printed on the letter is valid for 10 days.

If you have not received the letter in the mail within 10 days, please contact RXNT.


Once you have the six-digit PIN click the alert at the top of the RXNT Dashboard. Enter the PIN as shown below. 




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