Recover your Patient Portal Username and Reset Password (Web Version)

Recover username

Click Forgot Username at the bottom of the login page. 

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Enter your email, last name, and date of birth to confirm your identity. Then tap Submit.

You must use the same email address that your provider has on file in order to successfully confirm your identity. If you receive a message that your identity can't be confirmed, or if you aren't sure what email is on file for you, reach out to your provider's office.

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Your username will be displayed on the page.

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Reset a forgotten password

Click Forgot Password at the bottom of the login page.

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Enter your username and the email associated with your account, then click Continue.

You must use the same email address that your provider has on file in order to successfully reset your password. If you receive a message that your identity can't be confirmed, or if you aren't sure what email is on file for you, reach out to your provider's office.

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You'll receive an email with a link to reset your password. Click on the link in the email to launch the reset password page.

Make sure to check your Spam or Junk folder if you don't receive the email within five minutes.

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Create your new password and click Save.

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Reset a relation's password

Click More in the header and select Relations.

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Click the edit icon for the relation you want to reset.

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Click Change Password.

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Enter and confirm a new password, then click Submit.

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Click Save.

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Still, need help? Contact us!

Have a great idea? Tell us about it!

 

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