Overview

A PIN must be validated before a provider can request a token for E-Prescribing of Controlled Substances. To validate your PIN, you must confirm that you have your verified phone number or that you live at your verified address. Verification of your phone number and/or residential address takes place during the ID proofing process (see Complete ID Proofing for EPCS for more details).

Phone number verification

The phone number is the most common form of verification. Once you complete ID proofing, you will receive a text message with a PIN if the phone number used for identity verification was a cell phone. If the phone number was a landline, you will receive a phone call with an automated message reading the PIN. The PIN is valid for 10 minutes. 

Enter the six-digit PIN into RXNT and click Validate to proceed to the next step.

Address verification

If the phone number could not be verified during ID proofing, the residential address is verified instead. Once you complete ID proofing, you will see the following screen indicating that you will receive a verification code in the mail. 

A letter will be mailed to the address that was submitted in your ID proofing. The PIN printed on the letter is valid for 10 days.

Once you have the six-digit PIN click the alert at the top of the RXNT Dashboard. Enter the PIN as shown below. 

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