Activate an EPCS Token

Activate a hard token

Once our team has processed your hard token request, you will receive an email from SafeNet, our token vendor.

mceclip0.png

Save this email until you receive your token. All tokens are shipped the same day as they are processed and typically arrive within three to five business days.

Once you receive your token, open the SafeNet email and click the link at the bottom. Make sure that you have your token with you when you do this - you'll need it to complete the activation process. Note: If you are prompted to download a token, the email you received is for a soft token. Look for an additional email from SafeNet to activate your hard token.

You will be prompted to enter your token's serial number. This allows us to link your hard token to your RXNT account. The serial number for the token is located on the back, below the bar code.

mceclip0.png

Hard_Token_Serial_Number.png

After entering your serial number, you'll be asked to enter a six-digit one-time passcode (OTP) generated from your token. An OTP is generated by pressing the button on the front of the token. Note: The token OTP is always six digits and only contains numbers.

Screenshot_2020-02-18_at_1.53.41_PM.png

One-Time_Passcode.png

When your token is successfully activated, the self-enrollment page will notify you to confirm. Your token is now linked to your RXNT account and will be ready for use after syncing with the SureScripts network, which may take up to 60 minutes.

Congratulations_yuor_activated.png

Install and activate a soft token

Once our team has processed your soft token request, you will receive an email from SafeNet, our token vendor.

image__10_.png

The link at the bottom of the email will take you to the soft token download page. Note:  If you are prompted to enter a serial number, the email you received is for a hard token. Look for an additional email from SafeNet or request a soft token to be sent to you.

Open the email on the device that you want the token installed on and click the orange SafeNet icon or the Download MobilePass link to install the token. DO NOT open the token app yet, you'll still need to set it up so that it's linked to your RXNT account.

 mceclip3.png

Go back to the web browser and click the Enroll your MobilePass token link.

mceclip5.png

The token will automatically launch and you'll be asked to name your token. Enter a name and click the Activate button.

mceclip0.png

Then you'll be asked to set a token PIN. This is a four-digit code that you'll need to enter each time you use your soft token, so choose something that you'll remember. Click Continue to complete your token set up.

mceclip1.png

Your token is now linked to your RXNT account and will automatically be activated for use after syncing with the SureScripts network, which may take up to 60 minutes.

mceclip2.png

 

Still need help? Contact us!

Have a great idea? Tell us about it!

Was this article helpful?
2 out of 2 found this helpful