Access the manage token utility

You can manage EPCS tokens for your RXNT account from the main dashboard. If you've already completed one-time ID proofing, log into RXNT and select Utilities in the upper right. Then select Manage Tokens.manage_tokens.png

If you haven't requested a token yet, you can request a hard token, soft token, or both, by clicking Request Token.

 Soft tokens cannot be utilized on the same device that is used to send prescriptions. If you use the RXNT mobile app, the soft token must be installed on a separate device.

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Request a token

Request a hard token

When requesting a hard token, you will be prompted to confirm your shipping address and email. This will default to the address and email associated with your RXNT account.

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Once you have entered this information, please review it before submitting your request. The token will be mailed to your address and the token activation link will be sent to your email address.

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Request a soft token

When requesting a soft token, you will be prompted to enter your email. This email will default to the email associated with your RXNT account.

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Once you have entered this information, please review it before submitting your request. The token download link will be sent to your email address.

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Request a replacement token

If your token has become lost, faulty, or uninstalled you can replace it

Request a replacement hard token

From the Manage Tokens screen, click Replace Token.

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Select the reason for deactivation; Lost Token or Faulty Token. 

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Click Deactivate

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Select Deactivate this Token and click Deactivate

If you have this token in your possession, you must return it to RXNT by mailing it to RXNT 1449 Whitehall Road Annapolis, MD 21409.

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Verify the shipping address of the new token and click Continue

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Click Request Token.

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The token request will be sent to RXNT’s processing queue and a new one will be administered to you. You will see the status of the token is Requested. 

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Request a Replacement Soft Token

From the Manage Tokens screen, click Replace Token.

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Select Deactivate this Token and click Deactivate

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The email on file will automatically populate, please ensure it is correct and click Continue.

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Click Request Token.

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The token will go into RXNT's processing queue so that one can be administered to you. You will see the status of the token is Requested. 

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Activate a Token

What are Hard or Soft Tokens? Hard tokens (Hardware token = Hard Token) are physical devices used to gain access to an electronically restricted resource. Soft tokens (Software token = Soft token) are just that; authentication tokens that are not physically tangible, but exist as software on common devices (for example computers or phones).

Once you have validated the PIN, you will be prompted to select your EPCS token type. Click Select your token to choose your token(s).

Hard token

Once our team has processed your hard token request, you will receive an email from Thales, our token vendor. Watch Walkthrough? Click here

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Save this email until you receive your token. All tokens are shipped the same day as they are processed and typically arrive within three to five business days.

Once you receive your token, open the Thales email and click the link at the bottom. Make sure that you have your token with you when you do this - you'll need it to complete the activation process. Note: If you are prompted to download a token, the email you received is for a soft token. Look for an additional email from Thales to activate your hard token.

You will be prompted to enter your token's serial number. This allows us to link your hard token to your RXNT account. The serial number for the token is located on the back, below the bar code.

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After entering your serial number, you'll be asked to enter a six-digit one-time passcode (OTP) generated from your token. An OTP is generated by pressing the button on the front of the token. Note: The token OTP is always six digits and only contains numbers.

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Soft Token

Once our team has processed your soft token request, you will receive an email from Thales, our token vendor. Watch Walkthrough? Click here

 

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The link at the bottom of the email will take you to the soft token download page. Note:  If you are prompted to enter a serial number, the email you received is for a hard token. Look for an additional email from Thales or request a soft token to be sent to you.

Open the email on the device that you want the token installed on and click the blue Thales icon or the Download MobilePass link to install the token. Soft tokens cannot be utilized on the same device that is used to send prescriptions. If you use the RXNT mobile app, the soft token must be installed on a separate device. DO NOT open the token app yet, you'll still need to set it up so that it's linked to your RXNT account.

 

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Go back to the web browser and click the Enroll your MobilePass token link.

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The token will automatically launch and you'll be asked to name your token. Enter a name and click the Activate button.

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Then you'll be asked to set a token PIN. This is a four-digit code that you'll need to enter each time you use your soft token, so choose something that you'll remember. Click Continue to complete your token setup.

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Your token is now linked to your RXNT account and will automatically be activated for use after syncing with the SureScripts network, which may take up to 60 minutes.

 

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Deactivating a Token

Deactivate a Hard Token

From the Manage Tokens screen, click Deactivate.

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Select the reason for deactivation.

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Click Deactivate.

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Select the checkbox to confirm you are deactivating this token.

If you have this token in your possession, you must return it to RXNT by mailing it to the address below: RXNT 1449 Whitehall Road, Annapolis, MD 21409.

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Click Deactivate.

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You will see that the token is no longer activated.

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Deactivate a Soft Token

From the Manage Tokens screen, click Deactivate.

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Select the checkbox to confirm you are deactivating this token and click Deactivate.

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You will see that the token is no longer active.

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Edit or Cancel a Token Request

As soon as you request your token, our team is automatically notified and you are added to our processing queue. Up until your token has been processed, you can cancel your request or edit your information.

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Once our team has processed your token, you will only have the option to cancel the request.

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Still, need help? Contact us!

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