Access the Manage Token Utility

You can manage EPCS tokens for your RXNT account from the main dashboard. If you've already completed one-time ID proofing, log into RXNT and select Utilities in the upper right. Then select Manage Tokens.manage_tokens.png

If you haven't requested a token yet, you can request a hard token, soft token, or both, by clicking Request Token.

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Request a Token

Request a Hard Token

When requesting a hard token, you will be prompted to confirm your shipping address and email. This will default to the address and email associated with your RXNT account.

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Once you have entered this information, please review it before submitting your request. The token will be mailed to your address and the token activation link will be sent to your email address.

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Request a Soft Token

When requesting a soft token, you will be prompted to enter your email. This email will default to the email associated with your RXNT account.

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Once you have entered this information, please review it before submitting your request. The token download link will be sent to your email address.

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Edit or Cancel a Token Request

As soon as you request your token, our team is automatically notified and you are added to our processing queue. Up until your token has been processed, you can cancel your request or edit your information.

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Once our team has processed your token, you will only have the option to cancel the request.

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Request a Replacement Token

If your token has become lost, faulty, or uninstalled you can replace it

Request a Replacement Hard Token

From the Manage Tokens screen, click Replace Token.

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Select the reason for deactivation; Lost Token or Faulty Token. 

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Click Deactivate

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Select Deactivate this Token and click Deactivate

If you have this token in your possession, you must return it to RXNT by mailing it to RXNT 1449 Whitehall Road Annapolis, MD 21409.

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Verify the shipping address of the new token and click Continue

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Click Request Token.

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The token request will be sent to RXNT’s processing queue and a new one will be administered to you. You will see the status of the token is Requested. 

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Request a Replacement Soft Token

From the Manage Tokens screen, click Replace Token.

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Select Deactivate this Token and click Deactivate

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The email on file will automatically populate, please ensure it is correct and click Continue.

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Click Request Token.

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The token will go into RXNT's processing queue so that one can be administered to you. You will see the status of the token is Requested. 

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Deactivating a Token

Deactivate a Hard Token

From the Manage Tokens screen, click Deactivate.

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Select the reason for deactivation.

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Click Deactivate.

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Select the checkbox to confirm you are deactivating this token.

If you have this token in your possession, you must return it to RXNT by mailing it to the address below: RXNT 1449 Whitehall Road, Annapolis, MD 21409.

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Click Deactivate.

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You will see that the token is no longer activated.

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Deactivate a Soft Token

From the Manage Tokens screen, click Deactivate.

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Select the checkbox to confirm you are deactivating this token and click Deactivate.

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You will see that the token is no longer active.

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