Access the Manage Providers page
You must have the practice administrator role in order to manage practice providers.
Practice Administrators can add new providers to an existing RXNT account. After logging in to RXNT, click Utilities in the upper right.
You can add a new provider as long as you have licenses available on your subscriptions. If you need to add additional licenses to your subscription, reference the article on buying more licenses.
Add a new provider
To add a new provider, click the +Provider button in the upper right corner. Note: If you don't have available licenses on your subscription, you will be prompted to add more.
In the New Provider screen, enter the physician’s personal details. Enter a personal email for the provider, not a group email, to ensure that the account is secure. The cell phone number should also be specific to the provider and able to receive text messages since it’s used for two-factor account verification.
Enter the provider's medical details. Available specialties are from the Health Care Provider Taxonomy Code Set, which can be found here. Include the correct individual NPI for the provider to prevent prescription and/or claim errors. NPI numbers can be verified using the CMS NPI Registry.
Set provider location(s)
If RXNT has multiple locations on file for your organization, select the provider's location(s) from the dropdown list. You'll be able to assign one or more locations to the provider and the provider will be assigned a separate username for each location.
You can remove a location added by mistake by clicking the X next to the location name.
Set products for the provider
Click the +Products button to assign products to the provider.
First, select the subscription plan from the dropdown list. Subscription names will be listed as Subscription 1, Subscription 2, etc. in the order that they were created.
You’ll see the number of available licenses for the product so you’ll know how many you can add. Click (don't drag) the toggle button on the right to enable the product. If the product includes a Practice Management plan, the claim type will be displayed.
When the provider is linked to the EPCS product, select the location(s) where the provider will be using EPCS. Each location selected will count as one license for the EPCS product.
Click Add to link the provider to the subscription.
The provider can be linked to more than one product. As products are added, you will see them on the screen along with the subscription name and renewal date. If you select a product by mistake, use the Remove button to delete it from the provider's account.
Add DEA details (required for providers linked to EPCS)
If the provider is linked to either the Electronic Prescribing (eRx) or Electronic Health Records (EHR) product, you will see the DEA Details section. You won’t see this section if the provider was not linked to one of these products.
The DEA Number is only required if the provider is linked to the EPCS product. If the DEA number entered for a provider requires manual verification from the RXNT team, you will see this alert after you save the provider. Be sure to fill in all fields related to the provider’s DEA so that the license can be verified.
RXNT is required by the DEA to keep a copy of the provider's valid DEA license on file. DEA certificates can be submitted using the Upload button.
If the provider prescribes under an institutional DEA number, toggle to Institutional. Enter the institutional DEA number and the provider’s unique code.
Upload provider signature (for EHR/ERX products only)
If the provider is linked to either the eRx or EHR product, you will need to upload an image of the provider's signature. You can download a signature form by clicking on the download our signature form link.
Add an image of the provider's signature using the Upload button.
Assign roles (optional)
The practice administrator role, the billing contact role, or both can be assigned to the provider if needed. Assign a role to a provider using the dropdown list.
- Practice Admin: Allows the provider to add staff users to the system, enroll other providers, and assign other practice administrators.
- Billing Contact: Allows the provider to manage the subscriptions, licenses, and payment sources for the practice; billing contacts also receive notifications for pending invoices and have access to pay these invoices on the RXNT dashboard.
If you added a role by mistake, remove it by clicking on the x.
Complete provider enrollment
Use the Save And Finish Later button to save the information you've entered, even if not all required fields were completed. This will allow you to return and complete the enrollment later.
The provider will appear on the dashboard with the status "Incomplete" to make it easier to find and complete the enrollment later.
Click Continue to re-open the new provider enrollment.
The Submit button will save all information entered on this page and display the provider on the provider dashboard. If any information requires verification, the RXNT team will review and verify the details.
If any required information is missing from the provider, you will be alerted after clicking Submit. Click the missing item to jump to that section of the provider details.
If the provider appears on the dashboard with a status of "Processing," the system is still in saving the information for the provider. You will not be able to view the details of providers that are still processing, but you can add other providers.
Update information for an existing provider
To update information for a provider who has already enrolled, contact the RXNT Client Resolution Center by emailing firstname.lastname@example.org or by calling 800-943-7968, option 4.
If you need to update the signature on file for a provider, use the link at the bottom of this article to download our signature form. Email the new signature to email@example.com and include the provider's name and username for the updated signature.
Deactivate a provider
To remove a provider from your account, contact your RXNT Sales Representative. If you are unsure of who your RXNT Sales Representative is, contact firstname.lastname@example.org or call 800-943-7968, option 3.
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