Access the Manage Providers page
You must have the practice administrator role in order to manage practice providers.
Practice Administrators can add new providers to an existing RXNT account. After logging in to RXNT, click Utilities in the upper right. Choose Providers.
You can add a new provider as long as you have licenses available on your subscriptions. If you need to add additional licenses to your subscription, reference the article on buying more licenses.
Add a new provider
To add a new provider, click the +Provider button in the upper right corner. Note: If you don't have available licenses on your subscription, you will be prompted to add more. To learn more about viewing and managing your subscriptions, please click here.
In the New Provider screen, enter the provider’s personal details. Enter a personal email for the provider, not a group email, to ensure that the account is secure. The cell phone number should also be specific to the provider and able to receive text messages since it’s used for two-factor account verification.
Enter the provider's medical details. Available specialties are from the Health Care Provider Taxonomy Code Set, which can be found here. Include the correct individual NPI for the provider to prevent prescription and/or claim errors. NPI numbers can be verified using the CMS NPI Registry.
Set provider location(s)
If RXNT has multiple locations on file for your organization, select the provider's location(s) from the dropdown list. You'll be able to assign one or more locations to the provider and the provider will be assigned a separate username for each location. If there is not more than one location, this section will not display.
You can remove a location added by mistake by clicking the X next to the location name.
Set products for the provider
Click the +Products button to assign products to the provider.
In the popup that opens, all subscriptions will be displayed along with the products within each subscription. Select the products that the provider will be using by checking the box next to the product name.
The number of available licenses for the product will be displayed. If the product includes the Billing product, the plan must also be selected by the user.
When the provider is linked to the EPCS product, select the location(s) where the provider will be using EPCS. Each location selected will count as one license for the EPCS product.
Click Add to link the provider to the subscription.
The provider can be linked to more than one product. As products are added, you will see them on the screen along with the subscription name and renewal date. If you select a product by mistake, use the Remove button to delete it from the provider's account.
Add DEA details (required for providers linked to EPCS)
If the provider is linked to either the Electronic Prescribing (eRx) or Electronic Health Records (EHR) product, you will see the DEA Details section. You won’t see this section if the provider was not linked to one of these products.
The DEA Number is only required if the provider is linked to the EPCS product. If the DEA number entered for a provider requires manual verification from the RXNT team, you will see this alert after you save the provider. Be sure to fill in all fields related to the provider’s DEA so that the license can be verified.
RXNT is required by the DEA to keep a copy of the provider's valid DEA license on file. DEA certificates can be submitted using the Upload button.
If the provider prescribes under an institutional DEA number, toggle to Institutional. Enter the institutional DEA number and the provider’s unique code.
Upload provider signature (for EHR/ERX products only)
If the provider is linked to either the eRx or EHR product, you will need to upload an image of the provider's signature. You can download a signature form by clicking on the download our signature form link.
Add an image of the provider's signature using the Upload button.
Rendering provider details
The following fields will display if the Full Suite or Practice Management product is selected for a provider.
Make the appropriate selection to specify if the rendering provider bills using their individual NPI or Group NPI. The NPI on file will pre-populate but you can change this if necessary.
Next, make the appropriate selection to specify if the rendering provider bills using their Tax ID or SSN. The Tax ID on file for your practice will pre-populate but you can change this if necessary.
Institutional rendering provider
If an institutional rendering provider needs to be added, select the Institutional option at the top of the screen.
Enter the entity name, Group NPI, and Tax ID for the rendering provider. If needed, make the selection to enter an Individual NPI or SSN instead of the Group NPI or Tax ID.
Next, select the products that the institutional rendering provider will be using.
Only the Practice Management and Full Suite product(s) will be available to select for this type of provider.
If the institutional rendering provider is using the Full Suite product, the license will still be available for a non-rendering provider to use the EHR portion of the product. An institutional rendering provider and an individual rendering provider cannot use the same Full Suite license.
Assign roles (optional)
The practice administrator role, the billing contact role, or both can be assigned to the provider if needed. Assign a role to a provider using the dropdown list.
- Practice Admin: Allows the provider to add staff users to the system, enroll other providers, and assign other practice administrators.
- Billing Contact: Allows the provider to manage the subscriptions, licenses, and payment sources for the practice; billing contacts also receive notifications for pending invoices and have access to pay these invoices on the RXNT dashboard.
If you added a role by mistake, remove it by clicking on the x.
Complete provider enrollment
The provider will appear on the dashboard with the status "Incomplete" to make it easier to find and complete the enrollment later.
Click Continue to re-open the new provider enrollment.
The Submit button will save all information entered on this page and display the provider on the provider dashboard. If any information requires verification, the RXNT team will review and verify the details.
If any required information is missing from the provider, you will be alerted after clicking Submit. Click the missing item to jump to that section of the provider details.
If the provider appears on the dashboard with a status of "Processing," the system is still in saving the information for the provider. You will not be able to view the details of providers that are still processing, but you can add other providers.
Update information for an existing provider
To update information for a provider who has already enrolled, contact the RXNT Client Resolution Center by emailing firstname.lastname@example.org or by calling 800-943-7968, option 4.
If you need to update the signature on file for a provider, use the link at the bottom of this article to download our signature form. Email the new signature to email@example.com and include the provider's name and username for the updated signature.
Deactivate a provider
Deactivating a provider will open that license on your RXNT subscription. Click Deactivate next to the provider's name.
Click Deactivate on the pop up to confirm that you want to remove the provider from your subscription. The provider will be immediately removed from your subscription and they will not be able to access RXNT. You can fill the available license by adding a new provider.
To remove a license from your account, contact your RXNT Sales Representative. If you are unsure of who your RXNT Sales Representative is, contact firstname.lastname@example.org or call 800-943-7968, option 3.
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