Payments being posted at the encounter level is typically due to your ERA not indicating specific line items.
To correct this, please select the red circle to the left of the date of service to clear the payment from the encounter level. You can then manually allocate to the encounter detail level of your payment.
Should you need further assistance, please contact us at 1-800-943-7968 option 4, option 1.
RxNT Client Resolution Center