Create an RXNT Resolution Center Account

The RXNT Client Resolution Center's Ticket Tracking and Knowledge Base Portal will keep you up to date about all RXNT tickets that are assigned to your organization. In addition, this portal has knowledge-based articles and materials that will help you use our software. 

How to Access

Visit help.rxnt.com and click Sign In

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Enter your login credentials and click sign in. For help signing in for the first time, please review the Create An Account section in this article below. 

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Create an Account

Never Submitted an RXNT Support Ticket?

Click Sign Up if you have never submitted a ticket to RXNT. Follow the steps to set up a password.

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Already Submitted an RXNT Support Ticket?

If you have already submitted tickets to RXNT, your email is already on file and your account is partially set up. Click Get a Password to have a password link sent to your email. 

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Submit a New Ticket

Click Submit a request.

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Enter as much detail as you can to help our representatives resolve your issue. Once you have entered information about the issue and attached any necessary screenshots, click Submit

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View Existing Tickets 

Within your RXNT Client Resolution Center account, you can view tickets you have created, tickets you've been copied on, and tickets associated with your organization. The tickets dashboard lets you access your organization's information, check on ticket status, and reply to any questions. 

Click your name at the top of the page. Click My activities from the drop-down. 

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Understanding Ticket Statuses

  • Open: The client is waiting on RXNT to reply.
  • Awaiting your reply: RXNT is waiting on the client to respond. 
  • Solved: This ticket has been marked as solved and does not require any further action. 

View Ticket Requests

Under Requests, you will see all of the tickets you have created. 

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View Ticket Requests I'm CC'd on

Click Requests I'm CC'd on.

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View Ticket Organization Requests 

Click Organization requests to see tickets that are associated with your organization, but not linked to your email. 

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View and Reply to Tickets

Click on the ticket name. 

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You'll see all correspondence between your organization and RXNT. 

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To reply, type in the box and attach a file, if appropriate. Click Submit

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