Purchase additional licenses
Purchasing licenses is done on the Product Dashboard. To reach the Product Dashboard, click the first icon for any client on your Corporate Dashboard.
The Product Dashboard will open in a separate tab. Click the utilities icon and then select Subscriptions.
All subscriptions for all of your clients will be displayed.
Click Buy More Licenses in the bottom right of the appropriate subscription to purchase more licenses.
Click the + and - buttons to adjust the number of licenses you are purchasing. Note that you will need an EPCS license for each individual location where a provider will be using a token.
Click Continue to review the purchase.
Review the purchase and pricing details. Click Purchase to complete the order.
Add new clients
Clients are created on the Corporate Dashboard. Click on the Add Client button at the top of the screen.
You must have both the billing contact and the corporate administrator role in order to add clients to your account.
Step 1: Create the client
Enter the client's entity name, tax identification number, and group NPI.
If the client is using the Billing product, select the type of claims they will be sending. Select all that apply.
If the client is using the Electronic Prescribing, Electronic Health Records, or Full Suite products, select Yes on this screen.
Clients using one of these products are required to have an employed provider at their practice complete identity verification as part of their enrollment
After creating the client, the client's enrollment must be completed. Click Proceed on the enrollment welcome screen.
Step 2: Assign the employed provider
An employed provider at the practice must complete identity verification in order to complete their enrollment. Enter the provider's information that will be completing identity verification on behalf of the practice. They will receive an email that will allow them to set up their RXNT password and complete the identity verification process.
Enrollment for this client cannot be completed until the employed provider has completed identity verification. An email will be sent to the email address entered during the employed provider enrollment notifying the provider. A link to create a password will be included in the email.
Step 3: Complete the organization details
Once ID Proofing has been completed by the employed provider, they will be able to complete the organization details and add providers. If you prefer to complete these steps on behalf of the client, go to the Corporate Dashboard and click the Product Dashboard icon for the client for which you need to complete enrollment.
The employed provider must make you a practice administrator in order for you to complete enrollment on their behalf.
If the employed provider did not complete the organization details, then you will be taken directly to the screen to complete it for them.
Enter the client's address by clicking on the +Location button.
Enter the address details and click Save.
Click Continue to save the organization details.
Add a new provider
After completing the organization details, you will reach the provider dashboard. To create a provider, click the +Provider button in the upper right-hand corner.
The provider dashboard can also be reached from utilities on the Product Dashboard. Go to the Corporate Dashboard and click the Product Dashboard icon for the client for which you need to add providers.
The Product Dashboard will open in a separate tab. Click the utilities icon and then select Providers.
Click the +Provider button in the upper right corner.
In the New Provider screen, enter the provider’s personal details. Enter a personal email for the provider, not a group email, to ensure that the account is secure. The cell phone number should also be specific to the provider to receive text messages to create their password.
Enter the provider's medical details. Available specialties are from the Health Care Provider Taxonomy Code Set, which can be found here. Include the correct individual NPI for the provider to prevent prescription and/or claim errors. NPI numbers can be verified using the CMS NPI Registry.
Set provider location(s)
If the client has multiple locations, select the provider's location(s) from the dropdown list. You'll be able to assign one or more locations to the provider and the provider will be assigned a separate username for each location. If there is not more than one location, this section will not display.
You can remove a location added by mistake by clicking the X next to the location name.
Set products for the provider
Click the +Products button to assign products to the provider.
In the popup that opens, all subscriptions will be displayed along with the products within each subscription. Select the products that the provider will be using by checking the box next to the product name.
The number of available licenses for the product will be displayed. If the product includes the Billing product, the plan must also be selected by the user.
When the provider is linked to the EPCS product, select the location(s) where the provider will be using EPCS. Each location selected will count as one license for the EPCS product.
Click Add to add the selected products to the provider.
The provider can be linked to more than one product. As products are added, you will see them on the screen along with the subscription name and renewal date. If you select a product by mistake, use the Remove button to delete it from the provider's account.
Add DEA details (required for providers linked to EPCS)
If the provider is linked to either the Electronic Prescribing (eRx) or Electronic Health Records (EHR) product, you will see the DEA Details section. You won’t see this section if the provider was not linked to one of these products.
The DEA number is only required if the provider is linked to the EPCS product. If the DEA number entered for a provider requires manual verification from the RXNT team, you will see this alert after you save the provider. Be sure to fill in all fields related to the provider’s DEA so that the license can be verified.
RXNT is required by the DEA to keep a copy of the provider's valid DEA license on file. DEA certificates can be submitted using the Upload button.
If the provider prescribes under an institutional DEA number, toggle to Institutional. Enter the institutional DEA number and the provider’s unique code.
Upload provider signature
If the provider is linked to either the eRx or EHR product, you will need to upload an image of the provider's signature. You can download a signature form by clicking on the download our signature form link.
Add an image of the provider's signature using the Upload button.
Assign roles (optional)
The practice administrator role, the billing contact role, or both can be assigned to the provider if needed. Assign a role to a provider using the dropdown list.
- Practice Admin: Allows the provider to add staff users to the system, enroll other providers, and assign other practice administrators.
- Billing Contact: Allows the provider to manage the subscriptions, licenses, and payment sources for the practice; billing contacts also receive notifications for pending invoices and have access to pay these invoices on the RXNT dashboard.
If you added a role by mistake, remove it by clicking on the x.
Complete provider enrollment
The provider will appear on the dashboard with the status "Incomplete" to make it easier to find and complete the enrollment later.
Click Continue to re-open the new provider enrollment.
The Submit button will save all information entered on this page and display the provider on the provider dashboard. If any information requires verification, the RXNT team will review and verify the details.
If any required information is missing from the provider, you will be alerted after clicking Submit. Click the missing item to jump to that section of the provider details.
The provider may appear on the dashboard with a status of Processing while the system is saving the information for the provider. You will not be able to view the details of providers that are still processing, but you can add other providers.
Providers logging in for the first time
Once a provider has been added, they will receive an email to create their password. Click Create Password.
A six-digit PIN will be texted to the cell phone number used to create the provider account.
Enter the code within 10 minutes to validate the account. If needed, a new PIN can be generated by clicking Resend on the verification screen. After entering the PIN, click Validate to continue to create the password.
Create the password
Password requirements are listed on the screen. Note that the only special characters supported are those listed in parentheses in the requirements (# is not a supported password character). Click Save to create the account password.
After saving the password, the provider will be directed to the Product Dashboard.
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